Administrative Support

  • $299.00
    Unit price per 


Administrative Support

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.


In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.


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Everything you need to teach a one-day workshop for Administrative Support:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.



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Administrative Office Procedures

  Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Getting Organized, Part One
  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail
Module Three: Getting Organized, Part Two
  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module Four: Managing Time
  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules
Module Five: Getting It All Done On Time
  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting
Module Six: Special Tasks
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
      Module Seven: Verbal Communication Skills
    • Listening and Hearing: They Aren"t the Same Thing
    • Asking Questions
    • Communicating with Power
    Module Eight: Non-Verbal Communication Skills
    • Body Language
    • The Signals You Send to Others
    • It"s Not What You Say, It"s How You Say It
    Module Nine: Empowering Yourself
    • Being Assertive
    • Resolving Conflict
    • Building Consensus
    • Making Decisions
    Module Ten: The Team of Two
    • Working with Your Manager
    • Influencing Skills
    • What to Do in Sticky Situations
    Module Eleven: Taking Care of Yourself
    • Ergonomics
    • Stress Management
    • Dealing with a Heavy Workload
    Module Twelve: Wrapping Up
    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations

      Other Course Kits Available:

      1. Accountability in the Workplace
      2. Administrative Office Procedures
      3. Administrative Support
      4. Adult Learning - Mental Skills
      5. Adult Learning - Physical Skills
      6. Anger Management
      7. Appreciative Inquiry
      8. Archiving and Records Management
      9. Attention Management
      10. Basic Bookkeeping
      11. Being a Likeable Boss
      12. Body Language Basics
      13. Budgets and Financial Reports
      14. Building Confidence and Assertiveness
      15. Business Acumen
      16. Business Ethics
      17. Business Etiquette
      18. Business Succession Planning
      19. Business Writing
      20. Call Center Training
      21. Change Management
      22. Civility in the Workplace
      23. Coaching and Mentoring
      24. Coaching Salespeople
      25. Collaborative Business Writing
      26. Communication Strategies
      27. Conducting Annual Employee Reviews
      28. Conflict Resolution
      29. Contact Center Training
      30. Contract Management
      31. Creating a Great Webinar
      32. Creative Problem Solving
      33. Creativity: Thinking Outside the Box
      34. Crisis Management
      35. Critical Thinking
      36. Customer Service
      37. Customer Support
      38. Cyber Security
      39. Delivering Constructive Criticism
      40. Developing a Lunch and Learn
      41. Developing Corporate Behavior
      42. Developing Creativity
      43. Developing Emotional Intelligence
      44. Developing New Managers
      45. Digital Citizenship
      46. Diversity, Equity and Inclusion
      47. Employee Motivation
      48. Employee Onboarding
      49. Employee Recruitment
      50. Employee Termination Processes
      51. Entrepreneurship
      52. Event Planning
      53. Executive and Personal Assistants
      54. Facilitation Skills
      55. Generation Gaps
      56. Goal Setting and Getting Things Done
      57. Handling a Difficult Customer
      58. Health and Wellness at Work
      59. High Performance Teams Inside the Company
      60. High Performance Teams Remote Workforce
      61. Hiring Strategies
      62. Human Resource Management
      63. Improving Mindfulness
      64. Improving Self-Awareness
      65. In Person Sales
      66. Increasing Your Happiness
      67. Internet Marketing Fundamentals
      68. Interpersonal Skills
      69. Job Search Skills
      70. Knowledge Management
      71. Leadership and Influence
      72. Leadership Development for Women
      73. Lean Six Sigma
      74. Life Coaching Essentials
      75. Manager Management
      76. Managing Personal Finances
      77. Managing Workplace Anxiety
      78. Managing Workplace Harassment
      79. Marketing Basics
      80. Measuring Results From Training
      81. Media and Public Relations
      82. Meeting Management
      83. Middle Manager
      84. Millennial Onboarding
      85. mLearning Essentials
      86. Motivating Your Sales Team
      87. Multi-Level Marketing
      88. Negotiation Skills
      89. Networking Outside the Company
      90. Networking Within the Company
      91. Office Health and Safety
      92. Office Politics For Managers
      93. Organizational Skills
      94. Overcoming Sales Objections
      95. Performance Management
      96. Personal Branding
      97. Personal Productivity
      98. Presentation Skills
      99. Project Management
      100. Proposal Writing
      101. Prospecting and Lead Generation
      102. Public Speaking
      103. Recognizing Employee Excellence
      104. Respect in the Workplace
      105. Responsibility in the Workplace
      106. Risk Assessment and Management
      107. Safety in the Workplace
      108. Sales Fundamentals
      109. Self-Leadership
      110. Sensitivity Training
      111. Servant Leadership
      112. Social Intelligence
      113. Social Learning
      114. Social Media In The Workplace
      115. Social Media Marketing
      116. Stress Management
      117. Supervising Others
      118. Supply Chain Management
      119. Taking Initiative
      120. Talent Management
      121. Team Building For Managers
      122. Team Building Through Chemistry
      123. Teamwork and Team Building
      124. Telephone Etiquette
      125. Telework And Telecommuting
      126. Ten Soft Skills You Need
      127. The Cloud and Business
      128. Time Management
      129. Top 10 Sales Secrets
      130. Trade Show Staff Training
      131. Train-The-Trainer
      132. Trust Building and Resilience Development
      133. Unconscious Bias
      134. Universal Safety Practices
      135. Virtual Team Building and Management
      136. Work-Life Balance
      137. Workplace Bullying
      138. Workplace Harassment
      139. Workplace Violence