Developing Emotional Intelligence

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Developing Emotional Intelligence

Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization.

Emotional intelligence is a skill that can be developed, in which these skills will help you to maximize your personal and professional success. The Developing Emotional Intelligence course will provide participants with the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. With emotional intelligence, you can build a happy and prosperous life.


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Everything you need to teach a one-day workshop for Developing Emotional Intelligence:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

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Developing Emotional Intelligence

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Introduction to Emotional Intelligence
  • Defining Emotional Intelligence
  • The Importance of EI
  • Who Needs IWhat Are Emotions?
  • EQ vs. IQ
  • Practical Illustration
  • Module Two: Review Questions
Module Three: The Components of EI
  • Self-Management
  • Self-Awareness
  • Social Skills
  • Internal Motivation
  • Empathy
  • Practical Illustration
  • Module Three: Review Questions
Module Four: Tools to Gain Control
  • Journaling
  • Meditation and Mindfulness
  • Identifying Emotional Triggers
  • Breathing Techniques
  • Taking a Break
  • Practical Illustration
  • Module Four: Review Questions
Module Five: Verbal Communication Skills
  • Active Listening
  • Asking Questions
  • Consider Your Audience
  • Choosing Your Words
  • Be Authentic
  • Practical Illustration
  • Module Five: Review Questions
Module Six: Nonverbal Communication Skills
  • Body Language
  • Tone Matters
  • Facial Expressions
  • Eye Con
  • Distance and Personal Space
  • Practical Illustration
  • Module Six: Review Questions
Module Seven: Managing Relationships With Others
  • Building Rapport
  • Respond, Don’t React
  • Show Gratitude
  • Finding Common Ground
  • Setting Boundaries
  • Practical Illustration
  • Module Seven: Review Questions
Module Eight: Overcoming Obstacles
  • Recognizing and Admitting Failure
  • Disagreeing Constructively
  • Staying Cool Under Pressure
  • Be Open to Perspectives
  • The Power of Forgiveness
  • Practical Illustration
  • Module Eight: Review Questions
Module Nine: Application to Business Practices
  • Working as a Team
  • Setting Business Goals
  • Interviewing for Successful Hires
  • Giving and Receiving Feedback
  • Customer Experience and Rapport
  • Practical Illustration
  • Module Nine: Review Questions
Module Ten: Benefits of Being Emotionally Aware
  • Strong Interpersonal Relationships
  • Able to Manage Change
  • Reduced Stress and Anxiety
  • Improved Decision Making
  • Boosts Employee Morale
  • Practical Illustration
  • Module Ten: Review Questions
Module Eleven: Making an Impact
  • Creating a Powerful First Impression
  • Maintaining Your Composure
  • Inspiring Leadership
  • Gaining Self-Confidence
  • Patience and Practice
  • Practical Illustration
  • Module Eleven: Review Questions
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Administrative Skills

  1. Accountability in the Workplace
  2. Administrative Office Procedures
  3. Administrative Support
  4. Archiving and Records Management
  5. Basic Bookkeeping
  6. Business Writing
  7. Collaborative Business Writing
  8. Executive and Personal Assistants
  9. Meeting Management
  10. Organizational Skills
  11. Social Media In The Workplace
  12. Supply Chain Management

Career Development

  1. Assertiveness And Self-Confidence
  2. Communication Strategies
  3. Creative Problem Solving
  4. Creativity: Thinking Outside the Box
  5. Developing Creativity
  6. Digital Citizenship
  7. Entrepreneurship
  8. Interpersonal Skills
  9. mLearning Essentials
  10. Negotiation Skills
  11. Personal Branding
  12. Project Management
  13. Telework And Telecommuting
  14. Ten Soft Skills You Need
  15. The Cloud and Business
  16. Time Management
  17. Women in Leadership

Human Resources

  1. Business Succession Planning
  2. Contract Management
  3. Crisis Management
  4. Developing a Lunch and Learn
  5. Diversity, Equity and Inclusion
  6. Employee Onboarding
  7. Employee Recruitment
  8. Employee Termination Processes
  9. Generation Gaps
  10. Health and Wellness at Work
  11. Hiring Strategies
  12. Human Resource Management
  13. Managing Workplace Harassment
  14. Measuring Results From Training
  15. Millennial Onboarding
  16. Office Health And Safety
  17. Sensitivity Training
  18. Talent Management
  19. Train-The-Trainer
  20. Unconscious Bias
  21. Universal Safety Practices
  22. Workplace Bullying
  23. Workplace Harassment
  24. Workplace Violence

Personal Development

  1. Adult Learning - Mental Skills
  2. Adult Learning - Physical Skills
  3. Anger Management
  4. Attention Management
  5. Being A Likeable Boss
  6. Critical Thinking
  7. Developing Emotional Intelligence
  8. Goal Setting and Getting Things Done
  9. Improving Mindfulness
  10. Improving Self-Awareness
  11. Increasing Your Happiness
  12. Job Search Skills
  13. Life Coaching Essentials
  14. Managing Personal Finances
  15. Managing Workplace Anxiety
  16. Personal Productivity
  17. Public Speaking
  18. Social Intelligence
  19. Social Learning
  20. Stress Management
  21. Taking Initiative
  22. Trust Building and Resilience
  23. Work-Life Balance

Sales And Marketing

  1. Body Language Basics
  2. Call Center Training
  3. Coaching Salespeople
  4. Contact Center Training
  5. Creating a Great Webinar
  6. Employee Recognition
  7. Event Planning
  8. High Performance Teams Inside the Company
  9. High Performance Teams Remote Workforce
  10. In Person Sales
  11. Internet Marketing Fundamentals
  12. Marketing Basics
  13. Media And Public Relations
  14. Motivating Your Sales Team
  15. Multi-Level Marketing
  16. Overcoming Sales Objections
  17. Presentation Skills
  18. Proposal Writing
  19. Prospecting and Lead Generation
  20. Sales Fundamentals
  21. Servant Leadership
  22. Social Media Marketing
  23. Telephone Etiquette
  24. Top 10 Sales Secrets
  25. Trade Show Staff Training

Supervisors And Managers

  1. Budgets And Financial Reports
  2. Coaching And Mentoring
  3. Conducting Annual Employee Reviews
  4. Developing New Managers
  5. Employee Motivation
  6. Facilitation Skills
  7. Knowledge Management
  8. Leadership And Influence
  9. Lean Process And Six Sigma
  10. Manager Management
  11. Middle Manager
  12. Office Politics For Managers
  13. Performance Management
  14. Self-Leadership
  15. Supervising Others
  16. Team Building Through Chemistry
  17. Virtual Team Building And Management

Workplace Essentials

  1. Appreciative Inquiry
  2. Business Acumen
  3. Business Ethics
  4. Business Etiquette
  5. Change Management
  6. Civility In The Workplace
  7. Conflict Resolution
  8. Customer Service
  9. Customer Support
  10. Cyber Security
  11. Delivering Constructive Criticism
  12. Developing Corporate Behavior
  13. Handling a Difficult Customer
  14. Networking Outside the Company
  15. Networking Within the Company
  16. Respect in the Workplace
  17. Responsibility in the Workplace
  18. Risk Assessment and Management
  19. Safety In The Workplace
  20. Team Building For Managers
  21. Teamwork And Team Building