Knowledge Management

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Knowledge Management

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That"s a lot of knowledge!

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.


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Everything you need to teach a one-day workshop for Knowledge Management:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

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Knowledge Management Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Knowledge Management
  • What is Knowledge
  • What is Knowledge Management
  • A Brief History
  • Applications in the Workplace
Module Three: Dos and Don'ts
  • Data, Information, and Knowledge
  • The Tacit Mode
Module Four: The Knowledge Management Life Cycle
  • Understanding Episodes
  • Acquisition
  • Knowledge
  • Integration
Module Five: The New Knowledge Management Paradigm
  • Paradigms of the Past
  • The New Paradigm
  • Implications and Applications
  • The Knowledge Management Endgame
Module Six: Knowledge Management Models
  • The Nonaka and Takeuchi Model (SECI)
  • Wiig Model
  • Kakabadse Model
  • Boisot Model
                                                                                                                              Module Seven: Building a Knowledge Management Rationale
                                                                                                                              • Why Rationale is Necessary
                                                                                                                              • Building a Business Case
                                                                                                                              • Finding Success Stories
                                                                                                                              • The Commodization/Customization Model
                                                                                                                              Module Eight: Customizing Knowledge Management Definitions
                                                                                                                              • Components of a Knowledge Management Definition
                                                                                                                              • Customizing the Components
                                                                                                                              • Creating a KMBOK
                                                                                                                              Module Nine: Implementing Knowledge Management in Your Organization
                                                                                                                              • Gathering Support
                                                                                                                              • Identifying Opportunities for Revenue Streams
                                                                                                                              • Key Knowledge Management Techniques
                                                                                                                              • A Map for Success
                                                                                                                              • The No-Budget Scenario
                                                                                                                              Module Ten: Tips for Success
                                                                                                                              • About the Chief Knowledge Officer
                                                                                                                              • Knowledge Management Skill Checklist
                                                                                                                              • The Knowledge Management Imperative
                                                                                                                              • The Hype Curve
                                                                                                                              • Barriers and Helpers to Success
                                                                                                                              Module Eleven: Advance Topics
                                                                                                                              • The Knowledge Management Maturity Model
                                                                                                                              • Absorptive Capacity
                                                                                                                              • Rustiness
                                                                                                                              • Process Model Types
                                                                                                                              Module Twelve: Wrapping Up
                                                                                                                              • Words from the Wise
                                                                                                                              • Review of Parking Lot
                                                                                                                              • Lessons Learned
                                                                                                                              • Completion of Action Plans and Evaluations

                                                                                                                                                                                                                                                    Administrative Skills

                                                                                                                                                                                                                                                    1. Accountability in the Workplace
                                                                                                                                                                                                                                                    2. Administrative Office Procedures
                                                                                                                                                                                                                                                    3. Administrative Support
                                                                                                                                                                                                                                                    4. Archiving and Records Management
                                                                                                                                                                                                                                                    5. Basic Bookkeeping
                                                                                                                                                                                                                                                    6. Business Writing
                                                                                                                                                                                                                                                    7. Collaborative Business Writing
                                                                                                                                                                                                                                                    8. Executive and Personal Assistants
                                                                                                                                                                                                                                                    9. Meeting Management
                                                                                                                                                                                                                                                    10. Organizational Skills
                                                                                                                                                                                                                                                    11. Social Media In The Workplace
                                                                                                                                                                                                                                                    12. Supply Chain Management

                                                                                                                                                                                                                                                    Career Development

                                                                                                                                                                                                                                                    1. Assertiveness And Self-Confidence
                                                                                                                                                                                                                                                    2. Communication Strategies
                                                                                                                                                                                                                                                    3. Creative Problem Solving
                                                                                                                                                                                                                                                    4. Developing Creativity
                                                                                                                                                                                                                                                    5. Digital Citizenship
                                                                                                                                                                                                                                                    6. Entrepreneurship
                                                                                                                                                                                                                                                    7. Interpersonal Skills
                                                                                                                                                                                                                                                    8. mLearning Essentials
                                                                                                                                                                                                                                                    9. Negotiation Skills
                                                                                                                                                                                                                                                    10. Personal Branding
                                                                                                                                                                                                                                                    11. Project Management
                                                                                                                                                                                                                                                    12. Telework And Telecommuting
                                                                                                                                                                                                                                                    13. Ten Soft Skills You Need
                                                                                                                                                                                                                                                    14. The Cloud and Business
                                                                                                                                                                                                                                                    15. Time Management
                                                                                                                                                                                                                                                    16. Women in Leadership

                                                                                                                                                                                                                                                    Human Resources

                                                                                                                                                                                                                                                    1. Business Succession Planning
                                                                                                                                                                                                                                                    2. Contract Management
                                                                                                                                                                                                                                                    3. Crisis Management
                                                                                                                                                                                                                                                    4. Developing a Lunch and Learn
                                                                                                                                                                                                                                                    5. Diversity and Inclusion
                                                                                                                                                                                                                                                    6. Employee Onboarding
                                                                                                                                                                                                                                                    7. Employee Recruitment
                                                                                                                                                                                                                                                    8. Employee Termination Processes
                                                                                                                                                                                                                                                    9. Generation Gaps
                                                                                                                                                                                                                                                    10. Health and Wellness at Work
                                                                                                                                                                                                                                                    11. Hiring Strategies
                                                                                                                                                                                                                                                    12. Human Resource Management
                                                                                                                                                                                                                                                    13. Managing Workplace Harassment
                                                                                                                                                                                                                                                    14. Measuring Results From Training
                                                                                                                                                                                                                                                    15. Millennial Onboarding
                                                                                                                                                                                                                                                    16. Office Health And Safety
                                                                                                                                                                                                                                                    17. Sensitivity Training
                                                                                                                                                                                                                                                    18. Talent Management
                                                                                                                                                                                                                                                    19. Train-The-Trainer
                                                                                                                                                                                                                                                    20. Universal Safety Practices
                                                                                                                                                                                                                                                    21. Workplace Diversity
                                                                                                                                                                                                                                                    22. Workplace Harassment
                                                                                                                                                                                                                                                    23. Workplace Violence

                                                                                                                                                                                                                                                    Personal Development

                                                                                                                                                                                                                                                    1. Adult Learning - Mental Skills
                                                                                                                                                                                                                                                    2. Adult Learning - Physical Skills
                                                                                                                                                                                                                                                    3. Anger Management
                                                                                                                                                                                                                                                    4. Attention Management
                                                                                                                                                                                                                                                    5. Being A Likeable Boss
                                                                                                                                                                                                                                                    6. Critical Thinking
                                                                                                                                                                                                                                                    7. Emotional Intelligence
                                                                                                                                                                                                                                                    8. Goal Setting and Getting Things Done
                                                                                                                                                                                                                                                    9. Improving Mindfulness
                                                                                                                                                                                                                                                    10. Improving Self-Awareness
                                                                                                                                                                                                                                                    11. Increasing Your Happiness
                                                                                                                                                                                                                                                    12. Job Search Skills
                                                                                                                                                                                                                                                    13. Life Coaching Essentials
                                                                                                                                                                                                                                                    14. Managing Personal Finances
                                                                                                                                                                                                                                                    15. Managing Workplace Anxiety
                                                                                                                                                                                                                                                    16. Personal Productivity
                                                                                                                                                                                                                                                    17. Public Speaking
                                                                                                                                                                                                                                                    18. Social Intelligence
                                                                                                                                                                                                                                                    19. Social Learning
                                                                                                                                                                                                                                                    20. Stress Management
                                                                                                                                                                                                                                                    21. Taking Initiative
                                                                                                                                                                                                                                                    22. Work-Life Balance

                                                                                                                                                                                                                                                    Sales And Marketing

                                                                                                                                                                                                                                                    1. Body Language Basics
                                                                                                                                                                                                                                                    2. Call Center Training
                                                                                                                                                                                                                                                    3. Coaching Salespeople
                                                                                                                                                                                                                                                    4. Contact Center Training
                                                                                                                                                                                                                                                    5. Creating a Great Webinar
                                                                                                                                                                                                                                                    6. Employee Recognition
                                                                                                                                                                                                                                                    7. Event Planning
                                                                                                                                                                                                                                                    8. High Performance Teams Inside the Company
                                                                                                                                                                                                                                                    9. High Performance Teams Remote Workforce
                                                                                                                                                                                                                                                    10. In Person Sales
                                                                                                                                                                                                                                                    11. Internet Marketing Fundamentals
                                                                                                                                                                                                                                                    12. Marketing Basics
                                                                                                                                                                                                                                                    13. Media And Public Relations
                                                                                                                                                                                                                                                    14. Motivating Your Sales Team
                                                                                                                                                                                                                                                    15. Multi-Level Marketing
                                                                                                                                                                                                                                                    16. Overcoming Sales Objections
                                                                                                                                                                                                                                                    17. Presentation Skills
                                                                                                                                                                                                                                                    18. Proposal Writing
                                                                                                                                                                                                                                                    19. Prospecting and Lead Generation
                                                                                                                                                                                                                                                    20. Sales Fundamentals
                                                                                                                                                                                                                                                    21. Servant Leadership
                                                                                                                                                                                                                                                    22. Social Media Marketing
                                                                                                                                                                                                                                                    23. Telephone Etiquette
                                                                                                                                                                                                                                                    24. Top 10 Sales Secrets
                                                                                                                                                                                                                                                    25. Trade Show Staff Training

                                                                                                                                                                                                                                                    Supervisors And Managers

                                                                                                                                                                                                                                                    1. Budgets And Financial Reports
                                                                                                                                                                                                                                                    2. Coaching And Mentoring
                                                                                                                                                                                                                                                    3. Conducting Annual Employee Reviews
                                                                                                                                                                                                                                                    4. Developing New Managers
                                                                                                                                                                                                                                                    5. Employee Motivation
                                                                                                                                                                                                                                                    6. Facilitation Skills
                                                                                                                                                                                                                                                    7. Knowledge Management
                                                                                                                                                                                                                                                    8. Leadership And Influence
                                                                                                                                                                                                                                                    9. Lean Process And Six Sigma
                                                                                                                                                                                                                                                    10. Manager Management
                                                                                                                                                                                                                                                    11. Middle Manager
                                                                                                                                                                                                                                                    12. Office Politics For Managers
                                                                                                                                                                                                                                                    13. Performance Management
                                                                                                                                                                                                                                                    14. Self-Leadership
                                                                                                                                                                                                                                                    15. Supervising Others
                                                                                                                                                                                                                                                    16. Team Building Through Chemistry
                                                                                                                                                                                                                                                    17. Virtual Team Building And Management

                                                                                                                                                                                                                                                    Workplace Essentials

                                                                                                                                                                                                                                                    1. Appreciative Inquiry
                                                                                                                                                                                                                                                    2. Business Acumen
                                                                                                                                                                                                                                                    3. Business Ethics
                                                                                                                                                                                                                                                    4. Business Etiquette
                                                                                                                                                                                                                                                    5. Change Management
                                                                                                                                                                                                                                                    6. Civility In The Workplace
                                                                                                                                                                                                                                                    7. Conflict Resolution
                                                                                                                                                                                                                                                    8. Customer Service
                                                                                                                                                                                                                                                    9. Customer Support
                                                                                                                                                                                                                                                    10. Cyber Security
                                                                                                                                                                                                                                                    11. Delivering Constructive Criticism
                                                                                                                                                                                                                                                    12. Developing Corporate Behavior
                                                                                                                                                                                                                                                    13. Handling a Difficult Customer
                                                                                                                                                                                                                                                    14. Networking Outside the Company
                                                                                                                                                                                                                                                    15. Networking Within the Company
                                                                                                                                                                                                                                                    16. Respect in the Workplace
                                                                                                                                                                                                                                                    17. Risk Assessment and Management
                                                                                                                                                                                                                                                    18. Safety In The Workplace
                                                                                                                                                                                                                                                    19. Team Building For Managers
                                                                                                                                                                                                                                                    20. Teamwork And Team Building

                                                                                                                                                                                                                                                    Microsoft Office Specialist (MOS)

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                                                                                                                                                                                                                                                    6. Excel 2016 Expert
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