Knowledge Management

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Knowledge Management

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That"s a lot of knowledge!

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

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Everything you need to teach a one-day workshop for Knowledge Management:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes

Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

Free Sample

Knowledge Management Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Knowledge Management
  • What is Knowledge
  • What is Knowledge Management
  • A Brief History
  • Applications in the Workplace
Module Three: Dos and Don'ts
  • Data, Information, and Knowledge
  • The Tacit Mode
Module Four: The Knowledge Management Life Cycle
  • Understanding Episodes
  • Acquisition
  • Knowledge
  • Integration
Module Five: The New Knowledge Management Paradigm
  • Paradigms of the Past
  • The New Paradigm
  • Implications and Applications
  • The Knowledge Management Endgame
Module Six: Knowledge Management Models
  • The Nonaka and Takeuchi Model (SECI)
  • Wiig Model
  • Kakabadse Model
  • Boisot Model
                                                                                                                              Module Seven: Building a Knowledge Management Rationale
                                                                                                                              • Why Rationale is Necessary
                                                                                                                              • Building a Business Case
                                                                                                                              • Finding Success Stories
                                                                                                                              • The Commodization/Customization Model
                                                                                                                              Module Eight: Customizing Knowledge Management Definitions
                                                                                                                              • Components of a Knowledge Management Definition
                                                                                                                              • Customizing the Components
                                                                                                                              • Creating a KMBOK
                                                                                                                              Module Nine: Implementing Knowledge Management in Your Organization
                                                                                                                              • Gathering Support
                                                                                                                              • Identifying Opportunities for Revenue Streams
                                                                                                                              • Key Knowledge Management Techniques
                                                                                                                              • A Map for Success
                                                                                                                              • The No-Budget Scenario
                                                                                                                              Module Ten: Tips for Success
                                                                                                                              • About the Chief Knowledge Officer
                                                                                                                              • Knowledge Management Skill Checklist
                                                                                                                              • The Knowledge Management Imperative
                                                                                                                              • The Hype Curve
                                                                                                                              • Barriers and Helpers to Success
                                                                                                                              Module Eleven: Advance Topics
                                                                                                                              • The Knowledge Management Maturity Model
                                                                                                                              • Absorptive Capacity
                                                                                                                              • Rustiness
                                                                                                                              • Process Model Types
                                                                                                                              Module Twelve: Wrapping Up
                                                                                                                              • Words from the Wise
                                                                                                                              • Review of Parking Lot
                                                                                                                              • Lessons Learned
                                                                                                                              • Completion of Action Plans and Evaluations

                                                                                                                                                                                                                                                    Other Course Kit's Available:

                                                                                                                                                                                                                                                    1. Accountability in the Workplace
                                                                                                                                                                                                                                                    2. Administrative Office Procedures
                                                                                                                                                                                                                                                    3. Administrative Support
                                                                                                                                                                                                                                                    4. Adult Learning - Mental Skills
                                                                                                                                                                                                                                                    5. Adult Learning - Physical Skills
                                                                                                                                                                                                                                                    6. Anger Management
                                                                                                                                                                                                                                                    7. Appreciative Inquiry
                                                                                                                                                                                                                                                    8. Archiving and Records Management
                                                                                                                                                                                                                                                    9. Attention Management
                                                                                                                                                                                                                                                    10. Basic Bookkeeping
                                                                                                                                                                                                                                                    11. Being a Likeable Boss
                                                                                                                                                                                                                                                    12. Body Language Basics
                                                                                                                                                                                                                                                    13. Budgets and Financial Reports
                                                                                                                                                                                                                                                    14. Building Confidence and Assertiveness
                                                                                                                                                                                                                                                    15. Business Acumen
                                                                                                                                                                                                                                                    16. Business Ethics
                                                                                                                                                                                                                                                    17. Business Etiquette
                                                                                                                                                                                                                                                    18. Business Succession Planning
                                                                                                                                                                                                                                                    19. Business Writing
                                                                                                                                                                                                                                                    20. Call Center Training
                                                                                                                                                                                                                                                    21. Change Management
                                                                                                                                                                                                                                                    22. Civility in the Workplace
                                                                                                                                                                                                                                                    23. Coaching and Mentoring
                                                                                                                                                                                                                                                    24. Coaching Salespeople
                                                                                                                                                                                                                                                    25. Collaborative Business Writing
                                                                                                                                                                                                                                                    26. Communication Strategies
                                                                                                                                                                                                                                                    27. Conducting Annual Employee Reviews
                                                                                                                                                                                                                                                    28. Conflict Resolution
                                                                                                                                                                                                                                                    29. Contact Center Training
                                                                                                                                                                                                                                                    30. Contract Management
                                                                                                                                                                                                                                                    31. Creating a Great Webinar
                                                                                                                                                                                                                                                    32. Creative Problem Solving
                                                                                                                                                                                                                                                    33. Creativity: Thinking Outside the Box
                                                                                                                                                                                                                                                    34. Crisis Management
                                                                                                                                                                                                                                                    35. Critical Thinking
                                                                                                                                                                                                                                                    36. Customer Service
                                                                                                                                                                                                                                                    37. Customer Support
                                                                                                                                                                                                                                                    38. Cyber Security
                                                                                                                                                                                                                                                    39. Delivering Constructive Criticism
                                                                                                                                                                                                                                                    40. Developing a Lunch and Learn
                                                                                                                                                                                                                                                    41. Developing Corporate Behavior
                                                                                                                                                                                                                                                    42. Developing Creativity
                                                                                                                                                                                                                                                    43. Developing Emotional Intelligence
                                                                                                                                                                                                                                                    44. Developing New Managers
                                                                                                                                                                                                                                                    45. Digital Citizenship
                                                                                                                                                                                                                                                    46. Diversity, Equity and Inclusion
                                                                                                                                                                                                                                                    47. Employee Motivation
                                                                                                                                                                                                                                                    48. Employee Onboarding
                                                                                                                                                                                                                                                    49. Employee Recognition
                                                                                                                                                                                                                                                    50. Employee Recruitment
                                                                                                                                                                                                                                                    51. Employee Termination Processes
                                                                                                                                                                                                                                                    52. Entrepreneurship
                                                                                                                                                                                                                                                    53. Event Planning
                                                                                                                                                                                                                                                    54. Executive and Personal Assistants
                                                                                                                                                                                                                                                    55. Facilitation Skills
                                                                                                                                                                                                                                                    56. Generation Gaps
                                                                                                                                                                                                                                                    57. Goal Setting and Getting Things Done
                                                                                                                                                                                                                                                    58. Handling a Difficult Customer
                                                                                                                                                                                                                                                    59. Health and Wellness at Work
                                                                                                                                                                                                                                                    60. High Performance Teams Inside the Company
                                                                                                                                                                                                                                                    61. High Performance Teams Remote Workforce
                                                                                                                                                                                                                                                    62. Hiring Strategies
                                                                                                                                                                                                                                                    63. Human Resource Management
                                                                                                                                                                                                                                                    64. Improving Mindfulness
                                                                                                                                                                                                                                                    65. Improving Self-Awareness
                                                                                                                                                                                                                                                    66. In Person Sales
                                                                                                                                                                                                                                                    67. Increasing Your Happiness
                                                                                                                                                                                                                                                    68. Internet Marketing Fundamentals
                                                                                                                                                                                                                                                    69. Interpersonal Skills
                                                                                                                                                                                                                                                    70. Job Search Skills
                                                                                                                                                                                                                                                    71. Knowledge Management
                                                                                                                                                                                                                                                    72. Leadership and Influence
                                                                                                                                                                                                                                                    73. Leadership Development for Women
                                                                                                                                                                                                                                                    74. Lean Process and Six Sigma
                                                                                                                                                                                                                                                    75. Life Coaching Essentials
                                                                                                                                                                                                                                                    76. Manager Management
                                                                                                                                                                                                                                                    77. Managing Personal Finances
                                                                                                                                                                                                                                                    78. Managing Workplace Anxiety
                                                                                                                                                                                                                                                    79. Managing Workplace Harassment
                                                                                                                                                                                                                                                    80. Marketing Basics
                                                                                                                                                                                                                                                    81. Measuring Results From Training
                                                                                                                                                                                                                                                    82. Media and Public Relations
                                                                                                                                                                                                                                                    83. Meeting Management
                                                                                                                                                                                                                                                    84. Middle Manager
                                                                                                                                                                                                                                                    85. Millennial Onboarding
                                                                                                                                                                                                                                                    86. mLearning Essentials
                                                                                                                                                                                                                                                    87. Motivating Your Sales Team
                                                                                                                                                                                                                                                    88. Multi-Level Marketing
                                                                                                                                                                                                                                                    89. Negotiation Skills
                                                                                                                                                                                                                                                    90. Networking Outside the Company
                                                                                                                                                                                                                                                    91. Networking Within the Company
                                                                                                                                                                                                                                                    92. Office Health and Safety
                                                                                                                                                                                                                                                    93. Office Politics For Managers
                                                                                                                                                                                                                                                    94. Organizational Skills
                                                                                                                                                                                                                                                    95. Overcoming Sales Objections
                                                                                                                                                                                                                                                    96. Performance Management
                                                                                                                                                                                                                                                    97. Personal Branding
                                                                                                                                                                                                                                                    98. Personal Productivity
                                                                                                                                                                                                                                                    99. Presentation Skills
                                                                                                                                                                                                                                                    100. Project Management
                                                                                                                                                                                                                                                    101. Proposal Writing
                                                                                                                                                                                                                                                    102. Prospecting and Lead Generation
                                                                                                                                                                                                                                                    103. Public Speaking
                                                                                                                                                                                                                                                    104. Respect in the Workplace
                                                                                                                                                                                                                                                    105. Responsibility in the Workplace
                                                                                                                                                                                                                                                    106. Risk Assessment and Management
                                                                                                                                                                                                                                                    107. Safety in the Workplace
                                                                                                                                                                                                                                                    108. Sales Fundamentals
                                                                                                                                                                                                                                                    109. Self-Leadership
                                                                                                                                                                                                                                                    110. Sensitivity Training
                                                                                                                                                                                                                                                    111. Servant Leadership
                                                                                                                                                                                                                                                    112. Social Intelligence
                                                                                                                                                                                                                                                    113. Social Learning
                                                                                                                                                                                                                                                    114. Social Media In The Workplace
                                                                                                                                                                                                                                                    115. Social Media Marketing
                                                                                                                                                                                                                                                    116. Stress Management
                                                                                                                                                                                                                                                    117. Supervising Others
                                                                                                                                                                                                                                                    118. Supply Chain Management
                                                                                                                                                                                                                                                    119. Taking Initiative
                                                                                                                                                                                                                                                    120. Talent Management
                                                                                                                                                                                                                                                    121. Team Building For Managers
                                                                                                                                                                                                                                                    122. Team Building Through Chemistry
                                                                                                                                                                                                                                                    123. Teamwork and Team Building
                                                                                                                                                                                                                                                    124. Telephone Etiquette
                                                                                                                                                                                                                                                    125. Telework And Telecommuting
                                                                                                                                                                                                                                                    126. Ten Soft Skills You Need
                                                                                                                                                                                                                                                    127. The Cloud and Business
                                                                                                                                                                                                                                                    128. Time Management
                                                                                                                                                                                                                                                    129. Top 10 Sales Secrets
                                                                                                                                                                                                                                                    130. Trade Show Staff Training
                                                                                                                                                                                                                                                    131. Train-The-Trainer
                                                                                                                                                                                                                                                    132. Trust Building and Resilience Development
                                                                                                                                                                                                                                                    133. Unconscious Bias
                                                                                                                                                                                                                                                    134. Universal Safety Practices
                                                                                                                                                                                                                                                    135. Virtual Team Building and Management
                                                                                                                                                                                                                                                    136. Work-Life Balance
                                                                                                                                                                                                                                                    137. Workplace Bullying
                                                                                                                                                                                                                                                    138. Workplace Harassment
                                                                                                                                                                                                                                                    139. Workplace Violence