Interpersonal Skills

  • $597.00
    Unit price per 

Interpersonal Skills

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

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Everything you need to teach a one-day workshop for Interpersonal Skills:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes

Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

Free Sample

Interpersonal Skills Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Verbal Communication Skills
  • Listening and Hearing: They Aren't the Same Thing
  • Asking Questions
  • Communicating with Power
Module Three: Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It's Not What You Say, It's How You Say It
Module Four: Making Small Talk and Moving Beyond
  • The Four Levels of Conversation
Module Five: Moving the Conversation Along
  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness
Module Six: Remembering Names
  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh I've Forgotten Your Name
                                                                                                                          Module Seven: Influencing Skills
                                                                                                                          • Seeing the Other Side
                                                                                                                          • Building a Bridge
                                                                                                                          • Giving In Without Giving Up
                                                                                                                          Module Eight: Bringing People to Your Side
                                                                                                                          • A Dash of Emotion
                                                                                                                          • Plenty of Facts
                                                                                                                          • Bringing It All Together
                                                                                                                          Module Nine: Sharing Your Opinion
                                                                                                                          • Using I-Messages
                                                                                                                          • Disagreeing Constructively
                                                                                                                          • Building Consensus
                                                                                                                          Module Ten: Negotiation Basics
                                                                                                                          • Preparation
                                                                                                                          • Opening
                                                                                                                          • Bargaining
                                                                                                                          • Closing
                                                                                                                          Module Eleven: Making An Impact
                                                                                                                          • Creating a Powerful First Impression
                                                                                                                          • Assessing a Situation
                                                                                                                          • Being Zealous without Being Offensive
                                                                                                                          Module Twelve: Wrapping Up
                                                                                                                          • Words from the Wise
                                                                                                                          • Review of Parking Lot
                                                                                                                          • Lessons Learned
                                                                                                                          • Completion of Action Plans and Evaluations

                                                                                                                                                                                                                                            Other Course Kits Available:

                                                                                                                                                                                                                                            1. Accountability in the Workplace
                                                                                                                                                                                                                                            2. Administrative Office Procedures
                                                                                                                                                                                                                                            3. Administrative Support
                                                                                                                                                                                                                                            4. Adult Learning - Mental Skills
                                                                                                                                                                                                                                            5. Adult Learning - Physical Skills
                                                                                                                                                                                                                                            6. Anger Management
                                                                                                                                                                                                                                            7. Appreciative Inquiry
                                                                                                                                                                                                                                            8. Archiving and Records Management
                                                                                                                                                                                                                                            9. Attention Management
                                                                                                                                                                                                                                            10. Basic Bookkeeping
                                                                                                                                                                                                                                            11. Being a Likeable Boss
                                                                                                                                                                                                                                            12. Body Language Basics
                                                                                                                                                                                                                                            13. Budgets and Financial Reports
                                                                                                                                                                                                                                            14. Building Confidence and Assertiveness
                                                                                                                                                                                                                                            15. Business Acumen
                                                                                                                                                                                                                                            16. Business Ethics
                                                                                                                                                                                                                                            17. Business Etiquette
                                                                                                                                                                                                                                            18. Business Succession Planning
                                                                                                                                                                                                                                            19. Business Writing
                                                                                                                                                                                                                                            20. Call Center Training
                                                                                                                                                                                                                                            21. Change Management
                                                                                                                                                                                                                                            22. Civility in the Workplace
                                                                                                                                                                                                                                            23. Coaching and Mentoring
                                                                                                                                                                                                                                            24. Coaching Salespeople
                                                                                                                                                                                                                                            25. Collaborative Business Writing
                                                                                                                                                                                                                                            26. Communication Strategies
                                                                                                                                                                                                                                            27. Conducting Annual Employee Reviews
                                                                                                                                                                                                                                            28. Conflict Resolution
                                                                                                                                                                                                                                            29. Contact Center Training
                                                                                                                                                                                                                                            30. Contract Management
                                                                                                                                                                                                                                            31. Creating a Great Webinar
                                                                                                                                                                                                                                            32. Creative Problem Solving
                                                                                                                                                                                                                                            33. Creativity: Thinking Outside the Box
                                                                                                                                                                                                                                            34. Crisis Management
                                                                                                                                                                                                                                            35. Critical Thinking
                                                                                                                                                                                                                                            36. Customer Service
                                                                                                                                                                                                                                            37. Customer Support
                                                                                                                                                                                                                                            38. Cyber Security
                                                                                                                                                                                                                                            39. Delivering Constructive Criticism
                                                                                                                                                                                                                                            40. Developing a Lunch and Learn
                                                                                                                                                                                                                                            41. Developing Corporate Behavior
                                                                                                                                                                                                                                            42. Developing Creativity
                                                                                                                                                                                                                                            43. Developing Emotional Intelligence
                                                                                                                                                                                                                                            44. Developing New Managers
                                                                                                                                                                                                                                            45. Digital Citizenship
                                                                                                                                                                                                                                            46. Diversity, Equity and Inclusion
                                                                                                                                                                                                                                            47. Employee Motivation
                                                                                                                                                                                                                                            48. Employee Onboarding
                                                                                                                                                                                                                                            49. Employee Recruitment
                                                                                                                                                                                                                                            50. Employee Termination Processes
                                                                                                                                                                                                                                            51. Entrepreneurship
                                                                                                                                                                                                                                            52. Event Planning
                                                                                                                                                                                                                                            53. Executive and Personal Assistants
                                                                                                                                                                                                                                            54. Facilitation Skills
                                                                                                                                                                                                                                            55. Generation Gaps
                                                                                                                                                                                                                                            56. Goal Setting and Getting Things Done
                                                                                                                                                                                                                                            57. Handling a Difficult Customer
                                                                                                                                                                                                                                            58. Health and Wellness at Work
                                                                                                                                                                                                                                            59. High Performance Teams Inside the Company
                                                                                                                                                                                                                                            60. High Performance Teams Remote Workforce
                                                                                                                                                                                                                                            61. Hiring Strategies
                                                                                                                                                                                                                                            62. Human Resource Management
                                                                                                                                                                                                                                            63. Improving Mindfulness
                                                                                                                                                                                                                                            64. Improving Self-Awareness
                                                                                                                                                                                                                                            65. In Person Sales
                                                                                                                                                                                                                                            66. Increasing Your Happiness
                                                                                                                                                                                                                                            67. Internet Marketing Fundamentals
                                                                                                                                                                                                                                            68. Interpersonal Skills
                                                                                                                                                                                                                                            69. Job Search Skills
                                                                                                                                                                                                                                            70. Knowledge Management
                                                                                                                                                                                                                                            71. Leadership and Influence
                                                                                                                                                                                                                                            72. Leadership Development for Women
                                                                                                                                                                                                                                            73. Lean Six Sigma
                                                                                                                                                                                                                                            74. Life Coaching Essentials
                                                                                                                                                                                                                                            75. Manager Management
                                                                                                                                                                                                                                            76. Managing Personal Finances
                                                                                                                                                                                                                                            77. Managing Workplace Anxiety
                                                                                                                                                                                                                                            78. Managing Workplace Harassment
                                                                                                                                                                                                                                            79. Marketing Basics
                                                                                                                                                                                                                                            80. Measuring Results From Training
                                                                                                                                                                                                                                            81. Media and Public Relations
                                                                                                                                                                                                                                            82. Meeting Management
                                                                                                                                                                                                                                            83. Middle Manager
                                                                                                                                                                                                                                            84. Millennial Onboarding
                                                                                                                                                                                                                                            85. mLearning Essentials
                                                                                                                                                                                                                                            86. Motivating Your Sales Team
                                                                                                                                                                                                                                            87. Multi-Level Marketing
                                                                                                                                                                                                                                            88. Negotiation Skills
                                                                                                                                                                                                                                            89. Networking Outside the Company
                                                                                                                                                                                                                                            90. Networking Within the Company
                                                                                                                                                                                                                                            91. Office Health and Safety
                                                                                                                                                                                                                                            92. Office Politics For Managers
                                                                                                                                                                                                                                            93. Organizational Skills
                                                                                                                                                                                                                                            94. Overcoming Sales Objections
                                                                                                                                                                                                                                            95. Performance Management
                                                                                                                                                                                                                                            96. Personal Branding
                                                                                                                                                                                                                                            97. Personal Productivity
                                                                                                                                                                                                                                            98. Presentation Skills
                                                                                                                                                                                                                                            99. Project Management
                                                                                                                                                                                                                                            100. Proposal Writing
                                                                                                                                                                                                                                            101. Prospecting and Lead Generation
                                                                                                                                                                                                                                            102. Public Speaking
                                                                                                                                                                                                                                            103. Recognizing Employee Excellence
                                                                                                                                                                                                                                            104. Respect in the Workplace
                                                                                                                                                                                                                                            105. Responsibility in the Workplace
                                                                                                                                                                                                                                            106. Risk Assessment and Management
                                                                                                                                                                                                                                            107. Safety in the Workplace
                                                                                                                                                                                                                                            108. Sales Fundamentals
                                                                                                                                                                                                                                            109. Self-Leadership
                                                                                                                                                                                                                                            110. Sensitivity Training
                                                                                                                                                                                                                                            111. Servant Leadership
                                                                                                                                                                                                                                            112. Social Intelligence
                                                                                                                                                                                                                                            113. Social Learning
                                                                                                                                                                                                                                            114. Social Media In The Workplace
                                                                                                                                                                                                                                            115. Social Media Marketing
                                                                                                                                                                                                                                            116. Stress Management
                                                                                                                                                                                                                                            117. Supervising Others
                                                                                                                                                                                                                                            118. Supply Chain Management
                                                                                                                                                                                                                                            119. Taking Initiative
                                                                                                                                                                                                                                            120. Talent Management
                                                                                                                                                                                                                                            121. Team Building For Managers
                                                                                                                                                                                                                                            122. Team Building Through Chemistry
                                                                                                                                                                                                                                            123. Teamwork and Team Building
                                                                                                                                                                                                                                            124. Telephone Etiquette
                                                                                                                                                                                                                                            125. Telework And Telecommuting
                                                                                                                                                                                                                                            126. Ten Soft Skills You Need
                                                                                                                                                                                                                                            127. The Cloud and Business
                                                                                                                                                                                                                                            128. Time Management
                                                                                                                                                                                                                                            129. Top 10 Sales Secrets
                                                                                                                                                                                                                                            130. Trade Show Staff Training
                                                                                                                                                                                                                                            131. Train-The-Trainer
                                                                                                                                                                                                                                            132. Trust Building and Resilience Development
                                                                                                                                                                                                                                            133. Unconscious Bias
                                                                                                                                                                                                                                            134. Universal Safety Practices
                                                                                                                                                                                                                                            135. Virtual Team Building and Management
                                                                                                                                                                                                                                            136. Work-Life Balance
                                                                                                                                                                                                                                            137. Workplace Bullying
                                                                                                                                                                                                                                            138. Workplace Harassment
                                                                                                                                                                                                                                            139. Workplace Violence