Generation Gaps

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Generation Gaps

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps workshop will help participants understand the various generations present at work. Both the young and older worker will have ideas and suggestions to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.


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Everything you need to teach a one-day workshop for Generation Gaps:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
    & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

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Free Sample

Generation Gaps Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: History
  • What Generations Exist in the Workplace
  • What Defines a Generation?
  • What This Means In Our Workplace?
  • Case Study
  • Module Two: Review Questions
Module Three: Traditionalist
  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Three: Review Questions
Module Four: Baby Boomers
  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Four: Review Questions
Module Five: Generation X"s
  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Five: Review Questions
Module Six: Generation Y"s (Millennial)
  • Their Background
  • Their Characters
  • Their Working Style
  • Case Study
  • Module Six: Review Questions
                                                                                                Module Seven: Differentiations Between Generations
                                                                                                • Background
                                                                                                • Attitude
                                                                                                • Working Style
                                                                                                • Life Experience
                                                                                                • Case Study
                                                                                                • Module Two: Review Questions
                                                                                                Module Seven: Generation Z
                                                                                                • Their Background
                                                                                                • Their Characters
                                                                                                • Their Working Style
                                                                                                • Case Study
                                                                                                • Module Two: Review Questions
                                                                                                Module Eight: Differentiations Between
                                                                                                • Background
                                                                                                • Attitude
                                                                                                • Working Style
                                                                                                • Life Experience
                                                                                                • Case Study
                                                                                                • Module Nine: Review Questions
                                                                                                Module Nine: Finding Common Ground
                                                                                                • Adopting A Communication Style
                                                                                                • Creating An Affinity Group
                                                                                                • Sharing Knowledge
                                                                                                • Case Study
                                                                                                • Module Nine: Review Questions
                                                                                                Module Ten: Conflict Management (I)
                                                                                                • Younger Bosses Managing Older Workers
                                                                                                • Avoid Turnover with a Retention Plan
                                                                                                • Breaking Down the Stereotypes
                                                                                                • Case Study
                                                                                                • Module Ten: Review Questions
                                                                                                Module Eleven: Conflict Management (II)
                                                                                                • Embrace The Hot Zone
                                                                                                • Treat Each Other As A Peer
                                                                                                • Create a Succession Plan
                                                                                                • Case Study
                                                                                                • Module Eleven: Review Questions
                                                                                                Module Twelve: Wrapping Up
                                                                                                • Words from the Wise
                                                                                                • Review of Parking Lot
                                                                                                • Lessons Learned
                                                                                                • Completion of Action Plans and Evaluations

                                                                                                                                                                                        Administrative Skills

                                                                                                                                                                                        1. Accountability in the Workplace
                                                                                                                                                                                        2. Administrative Office Procedures
                                                                                                                                                                                        3. Administrative Support
                                                                                                                                                                                        4. Archiving and Records Management
                                                                                                                                                                                        5. Basic Bookkeeping
                                                                                                                                                                                        6. Business Writing
                                                                                                                                                                                        7. Collaborative Business Writing
                                                                                                                                                                                        8. Executive and Personal Assistants
                                                                                                                                                                                        9. Meeting Management
                                                                                                                                                                                        10. Organizational Skills
                                                                                                                                                                                        11. Social Media In The Workplace
                                                                                                                                                                                        12. Supply Chain Management

                                                                                                                                                                                        Career Development

                                                                                                                                                                                        1. Assertiveness And Self-Confidence
                                                                                                                                                                                        2. Communication Strategies
                                                                                                                                                                                        3. Creative Problem Solving
                                                                                                                                                                                        4. Developing Creativity
                                                                                                                                                                                        5. Digital Citizenship
                                                                                                                                                                                        6. Entrepreneurship
                                                                                                                                                                                        7. Interpersonal Skills
                                                                                                                                                                                        8. mLearning Essentials
                                                                                                                                                                                        9. Negotiation Skills
                                                                                                                                                                                        10. Personal Branding
                                                                                                                                                                                        11. Project Management
                                                                                                                                                                                        12. Telework And Telecommuting
                                                                                                                                                                                        13. Ten Soft Skills You Need
                                                                                                                                                                                        14. The Cloud and Business
                                                                                                                                                                                        15. Time Management
                                                                                                                                                                                        16. Women in Leadership

                                                                                                                                                                                        Human Resources

                                                                                                                                                                                        1. Business Succession Planning
                                                                                                                                                                                        2. Contract Management
                                                                                                                                                                                        3. Crisis Management
                                                                                                                                                                                        4. Developing a Lunch and Learn
                                                                                                                                                                                        5. Diversity and Inclusion
                                                                                                                                                                                        6. Employee Onboarding
                                                                                                                                                                                        7. Employee Recruitment
                                                                                                                                                                                        8. Employee Termination Processes
                                                                                                                                                                                        9. Generation Gaps
                                                                                                                                                                                        10. Health and Wellness at Work
                                                                                                                                                                                        11. Hiring Strategies
                                                                                                                                                                                        12. Human Resource Management
                                                                                                                                                                                        13. Managing Workplace Harassment
                                                                                                                                                                                        14. Measuring Results From Training
                                                                                                                                                                                        15. Millennial Onboarding
                                                                                                                                                                                        16. Office Health And Safety
                                                                                                                                                                                        17. Sensitivity Training
                                                                                                                                                                                        18. Talent Management
                                                                                                                                                                                        19. Train-The-Trainer
                                                                                                                                                                                        20. Universal Safety Practices
                                                                                                                                                                                        21. Workplace Diversity
                                                                                                                                                                                        22. Workplace Harassment
                                                                                                                                                                                        23. Workplace Violence

                                                                                                                                                                                        Personal Development

                                                                                                                                                                                        1. Adult Learning - Mental Skills
                                                                                                                                                                                        2. Adult Learning - Physical Skills
                                                                                                                                                                                        3. Anger Management
                                                                                                                                                                                        4. Attention Management
                                                                                                                                                                                        5. Being A Likeable Boss
                                                                                                                                                                                        6. Critical Thinking
                                                                                                                                                                                        7. Emotional Intelligence
                                                                                                                                                                                        8. Goal Setting and Getting Things Done
                                                                                                                                                                                        9. Improving Mindfulness
                                                                                                                                                                                        10. Improving Self-Awareness
                                                                                                                                                                                        11. Increasing Your Happiness
                                                                                                                                                                                        12. Job Search Skills
                                                                                                                                                                                        13. Life Coaching Essentials
                                                                                                                                                                                        14. Managing Personal Finances
                                                                                                                                                                                        15. Managing Workplace Anxiety
                                                                                                                                                                                        16. Personal Productivity
                                                                                                                                                                                        17. Public Speaking
                                                                                                                                                                                        18. Social Intelligence
                                                                                                                                                                                        19. Social Learning
                                                                                                                                                                                        20. Stress Management
                                                                                                                                                                                        21. Taking Initiative
                                                                                                                                                                                        22. Work-Life Balance

                                                                                                                                                                                        Sales And Marketing

                                                                                                                                                                                        1. Body Language Basics
                                                                                                                                                                                        2. Call Center Training
                                                                                                                                                                                        3. Coaching Salespeople
                                                                                                                                                                                        4. Contact Center Training
                                                                                                                                                                                        5. Creating a Great Webinar
                                                                                                                                                                                        6. Employee Recognition
                                                                                                                                                                                        7. Event Planning
                                                                                                                                                                                        8. High Performance Teams Inside the Company
                                                                                                                                                                                        9. High Performance Teams Remote Workforce
                                                                                                                                                                                        10. In Person Sales
                                                                                                                                                                                        11. Internet Marketing Fundamentals
                                                                                                                                                                                        12. Marketing Basics
                                                                                                                                                                                        13. Media And Public Relations
                                                                                                                                                                                        14. Motivating Your Sales Team
                                                                                                                                                                                        15. Multi-Level Marketing
                                                                                                                                                                                        16. Overcoming Sales Objections
                                                                                                                                                                                        17. Presentation Skills
                                                                                                                                                                                        18. Proposal Writing
                                                                                                                                                                                        19. Prospecting and Lead Generation
                                                                                                                                                                                        20. Sales Fundamentals
                                                                                                                                                                                        21. Servant Leadership
                                                                                                                                                                                        22. Social Media Marketing
                                                                                                                                                                                        23. Telephone Etiquette
                                                                                                                                                                                        24. Top 10 Sales Secrets
                                                                                                                                                                                        25. Trade Show Staff Training

                                                                                                                                                                                        Supervisors And Managers

                                                                                                                                                                                        1. Budgets And Financial Reports
                                                                                                                                                                                        2. Coaching And Mentoring
                                                                                                                                                                                        3. Conducting Annual Employee Reviews
                                                                                                                                                                                        4. Developing New Managers
                                                                                                                                                                                        5. Employee Motivation
                                                                                                                                                                                        6. Facilitation Skills
                                                                                                                                                                                        7. Knowledge Management
                                                                                                                                                                                        8. Leadership And Influence
                                                                                                                                                                                        9. Lean Process And Six Sigma
                                                                                                                                                                                        10. Manager Management
                                                                                                                                                                                        11. Middle Manager
                                                                                                                                                                                        12. Office Politics For Managers
                                                                                                                                                                                        13. Performance Management
                                                                                                                                                                                        14. Self-Leadership
                                                                                                                                                                                        15. Supervising Others
                                                                                                                                                                                        16. Team Building Through Chemistry
                                                                                                                                                                                        17. Virtual Team Building And Management

                                                                                                                                                                                        Workplace Essentials

                                                                                                                                                                                        1. Appreciative Inquiry
                                                                                                                                                                                        2. Business Acumen
                                                                                                                                                                                        3. Business Ethics
                                                                                                                                                                                        4. Business Etiquette
                                                                                                                                                                                        5. Change Management
                                                                                                                                                                                        6. Civility In The Workplace
                                                                                                                                                                                        7. Conflict Resolution
                                                                                                                                                                                        8. Customer Service
                                                                                                                                                                                        9. Customer Support
                                                                                                                                                                                        10. Cyber Security
                                                                                                                                                                                        11. Delivering Constructive Criticism
                                                                                                                                                                                        12. Developing Corporate Behavior
                                                                                                                                                                                        13. Handling a Difficult Customer
                                                                                                                                                                                        14. Networking Outside the Company
                                                                                                                                                                                        15. Networking Within the Company
                                                                                                                                                                                        16. Respect in the Workplace
                                                                                                                                                                                        17. Risk Assessment and Management
                                                                                                                                                                                        18. Safety In The Workplace
                                                                                                                                                                                        19. Team Building For Managers
                                                                                                                                                                                        20. Teamwork And Team Building

                                                                                                                                                                                        Microsoft Office Specialist (MOS)

                                                                                                                                                                                        1. Access 2016 Essentials
                                                                                                                                                                                        2. Excel 2016 Essentials
                                                                                                                                                                                        3. Outlook 2016 Essentials
                                                                                                                                                                                        4. PowerPoint 2016 Essentials
                                                                                                                                                                                        5. Word 2016 Essentials
                                                                                                                                                                                        6. Excel 2016 Expert
                                                                                                                                                                                        7. Word 2016 Expert