Business Etiquette

  • $499.00
    Unit price per 


Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let"s face it: we"ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.


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Everything you need to teach a one-day workshop for Business Etiquette:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.



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Free Sample

Business Etiquette

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette
Module Three: Networking for Success
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
Module Four: The Meet and Greet
  • The Three-Step Process
  • The Four Levels of Conversation
Module Five: The Dining in Style
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions
Module Six: Eating Out
  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping
                            Module Seven: Business Email Etiquette
                            • Addressing Your Message
                            • Grammar and Acronyms
                            • Top 5 Technology Tips
                            Module Eight: Telephone Etiquette
                            • Developing an Appropriate Greeting
                            • Dealing with Voicemail
                            • Cell phone Do's and Don'ts
                            Module Nine: The Written Letter
                            • Thank You Notes
                            • Formal Letters
                            • Informal Letters
                            Module Ten: Dressing for Success
                            • The Meaning of Colors
                            • Interpreting Common Dress Codes
                            • Deciding What to Wear
                            Module Eleven: International Etiquette
                            • General Rules
                            • Important Points
                            • Preparation Tips
                            Module Twelve: Wrapping Up
                            • Words from the Wise
                            • Review of Parking Lot
                            • Lessons Learned
                            • Completion of Action Plans and Evaluations

                                                    Administrative Skills

                                                    1. Accountability in the Workplace
                                                    2. Administrative Office Procedures
                                                    3. Administrative Support
                                                    4. Archiving and Records Management
                                                    5. Basic Bookkeeping
                                                    6. Business Writing
                                                    7. Collaborative Business Writing
                                                    8. Executive and Personal Assistants
                                                    9. Meeting Management
                                                    10. Organizational Skills
                                                    11. Social Media In The Workplace
                                                    12. Supply Chain Management

                                                    Career Development

                                                    1. Assertiveness And Self-Confidence
                                                    2. Communication Strategies
                                                    3. Creative Problem Solving
                                                    4. Developing Creativity
                                                    5. Digital Citizenship
                                                    6. Entrepreneurship
                                                    7. Interpersonal Skills
                                                    8. mLearning Essentials
                                                    9. Negotiation Skills
                                                    10. Personal Branding
                                                    11. Project Management
                                                    12. Telework And Telecommuting
                                                    13. Ten Soft Skills You Need
                                                    14. The Cloud and Business
                                                    15. Time Management
                                                    16. Women in Leadership

                                                    Human Resources

                                                    1. Business Succession Planning
                                                    2. Contract Management
                                                    3. Crisis Management
                                                    4. Developing a Lunch and Learn
                                                    5. Diversity and Inclusion
                                                    6. Employee Onboarding
                                                    7. Employee Recruitment
                                                    8. Employee Termination Processes
                                                    9. Generation Gaps
                                                    10. Health and Wellness at Work
                                                    11. Hiring Strategies
                                                    12. Human Resource Management
                                                    13. Managing Workplace Harassment
                                                    14. Measuring Results From Training
                                                    15. Millennial Onboarding
                                                    16. Office Health And Safety
                                                    17. Sensitivity Training
                                                    18. Talent Management
                                                    19. Train-The-Trainer
                                                    20. Universal Safety Practices
                                                    21. Workplace Diversity
                                                    22. Workplace Harassment
                                                    23. Workplace Violence

                                                    Personal Development

                                                    1. Adult Learning - Mental Skills
                                                    2. Adult Learning - Physical Skills
                                                    3. Anger Management
                                                    4. Attention Management
                                                    5. Being A Likeable Boss
                                                    6. Critical Thinking
                                                    7. Emotional Intelligence
                                                    8. Emotional Intelligence at Work
                                                    9. Goal Setting and Getting Things Done
                                                    10. Improving Mindfulness
                                                    11. Improving Self-Awareness
                                                    12. Increasing Your Happiness
                                                    13. Job Search Skills
                                                    14. Life Coaching Essentials
                                                    15. Managing Personal Finances
                                                    16. Managing Workplace Anxiety
                                                    17. Personal Productivity
                                                    18. Public Speaking
                                                    19. Social Intelligence
                                                    20. Social Learning
                                                    21. Stress Management
                                                    22. Taking Initiative
                                                    23. Trust Building and Resilience
                                                    24. Work-Life Balance

                                                    Sales And Marketing

                                                    1. Body Language Basics
                                                    2. Call Center Training
                                                    3. Coaching Salespeople
                                                    4. Contact Center Training
                                                    5. Creating a Great Webinar
                                                    6. Employee Recognition
                                                    7. Event Planning
                                                    8. High Performance Teams Inside the Company
                                                    9. High Performance Teams Remote Workforce
                                                    10. In Person Sales
                                                    11. Internet Marketing Fundamentals
                                                    12. Marketing Basics
                                                    13. Media And Public Relations
                                                    14. Motivating Your Sales Team
                                                    15. Multi-Level Marketing
                                                    16. Overcoming Sales Objections
                                                    17. Presentation Skills
                                                    18. Proposal Writing
                                                    19. Prospecting and Lead Generation
                                                    20. Sales Fundamentals
                                                    21. Servant Leadership
                                                    22. Social Media Marketing
                                                    23. Telephone Etiquette
                                                    24. Top 10 Sales Secrets
                                                    25. Trade Show Staff Training

                                                    Supervisors And Managers

                                                    1. Budgets And Financial Reports
                                                    2. Coaching And Mentoring
                                                    3. Conducting Annual Employee Reviews
                                                    4. Developing New Managers
                                                    5. Employee Motivation
                                                    6. Facilitation Skills
                                                    7. Knowledge Management
                                                    8. Leadership And Influence
                                                    9. Lean Process And Six Sigma
                                                    10. Manager Management
                                                    11. Middle Manager
                                                    12. Office Politics For Managers
                                                    13. Performance Management
                                                    14. Self-Leadership
                                                    15. Supervising Others
                                                    16. Team Building Through Chemistry
                                                    17. Virtual Team Building And Management

                                                    Workplace Essentials

                                                    1. Appreciative Inquiry
                                                    2. Business Acumen
                                                    3. Business Ethics
                                                    4. Business Etiquette
                                                    5. Change Management
                                                    6. Civility In The Workplace
                                                    7. Conflict Resolution
                                                    8. Customer Service
                                                    9. Customer Support
                                                    10. Cyber Security
                                                    11. Delivering Constructive Criticism
                                                    12. Developing Corporate Behavior
                                                    13. Handling a Difficult Customer
                                                    14. Networking Outside the Company
                                                    15. Networking Within the Company
                                                    16. Respect in the Workplace
                                                    17. Risk Assessment and Management
                                                    18. Safety In The Workplace
                                                    19. Team Building For Managers
                                                    20. Teamwork And Team Building

                                                    Microsoft Office Specialist (MOS)

                                                    1. Access 2016 Essentials
                                                    2. Excel 2016 Essentials
                                                    3. Outlook 2016 Essentials
                                                    4. PowerPoint 2016 Essentials
                                                    5. Word 2016 Essentials
                                                    6. Excel 2016 Expert
                                                    7. Word 2016 Expert