Frequently Asked Questions


Q. What are the terms of the license agreement?

A. The link to review the most recent license agreement is here:

View License Agreement

Q. Can I customize these training materials?

A. Yes, using any word processor (eg Microsoft Word) you can completely customize and re-brand each training resource as your own. Add company logos and color schemes, insert industry examples, even combine training modules from different courses to create completely new training programs.

Q. What forms of payment do you accept?

A. We accept purchase orders, bank transfers, and credit cards:

  • Visa
  • MasterCard
  • American Express
*Please note that all charges are in US dollars.


Q. Do you offer payment plan options?

A. Payment plans are available, please call for details.
(Monday to Friday - 8am EST to 4pm EST)

Q. Who authors all of your training programs?

A. Our Product Manager works directly with Subject Matter Experts that select and compile the content for our training manuals. Once approved by our editorial staff, the in-house team of courseware developers then create all of the other training resources such as PowerPoint slides and Quick Reference Sheets.

Q. What's your return policy?

A. Unlike other software vendors, we offer an incredible 90-day return policy.  If for any reason you are not 100% satisfied, simply forward a completed Request for Refund form within 90-days from your date of purchase.