Frequently Asked Questions

 

Q. What are the terms of the license agreement?

A. The link to review the most recent license agreement:

View License Agreement


Q. Can I customize these workshop materials?

A. Yes, using any word processor (eg Microsoft Word) you can completely customize and re-brand each training resource as your own. Add company logos and color schemes, insert industry examples, even combine training modules from different courses to create completely new training programs.

 

Q. Do you have anything for webinars or virtual training?

A. Yes, as an alternative to "live" instructor-led training, you can use our workshop materials to deliver professional webinars virtually using tools such as GoToTraining, Microsoft Teams, and Zoom.  

 

Q. Can I use the training materials in my LMS?

 Yes, we have self-paced eLearningcourses available that can be uploaded directly to your Learning Management System (LMS). These courses can be edited using Articulate Storyline and feature professional voice narration.

 

Q. What if I don't have an LMS?

A. We have a cloud-based LMS that's been pre-loaded with interactive online learning courses that are compatible with most screen readers for accessibility purposes. This is the easiest and most affordable option to provide online training.

Q. How do I get started with the LMS?

A. We like to schedule a 30 to 45 minute onboarding session with our LMS Administrator for new clients.  In this meeting, we will cover all the basics to get you started and gives us a chance to better understand your needs.  For example, some clients require ecommerce integration.  Others may want a unique URL to access their login portal.

  

Q. What forms of payment do you accept?

A. We accept purchase orders, bank transfers, and credit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners Club
*Please note that all charges are in US dollars.

 

Q. Do you offer payment plan options?

A. Payment plans are available, please call for details.
(Monday to Friday - 8am EST to 4pm EST)


Q. Who authors all of your training programs?

A. Our Product Manager works directly with Subject Matter Experts that select and compile the content for our training manuals. Once approved by our editorial staff, the in-house team of courseware developers then create all of the other training resources such as PowerPoint slides and Quick Reference Sheets.


Q. What's your return policy?

A. Unlike other software vendors, we offer an incredible 90-day return policy.  If for any reason you are not 100% satisfied, simply forward a completed Request for Refund form within 90-days from your date of purchase.

 

Q. Can I publish the self-publishing books through Amazon?

A. Unfortunately, Amazon’s publishing system is not compatible with our books. However, there are many other options for self-publishing, such as Mimeo.

 

Q. Why doesn't the LMS have voice over?

A. In compliance with best practices for online training, our newly designed preloaded LMS courses do not include voice over audio.

Research states that if all a course is doing is reading the screen to a learner it be hurts the learner’s retention.

Furthermore, not everyone will have an environment they are learning in that is conducive to listening to audio.

However, we wanted to note that if you need to provide audio for accessibility reasons, there are many screen reader programs you can use in compatibility with your web browser such as the latest versions of NVDA, JAWS, VoiceOver, and TalkBack 

 

Q. Can I use the new interactive courses in my lms?

Yes, with our Learning Management System, you can generate SCORM packages to upload to your own LMS. This gives you the new interactive training. Please note: This content is not customizable and an annual fee applies.

 

Q. How can I edit the certificate in my LMS?

To edit the certificate for your LMS, download our PSD file and edit the certificate to your needs in Photoshop. Please note - the items that are there (name, date, etc.) cannot be moved from their location. The LMS automaticity fills in those spots with the users information.