Crisis Management

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    Unit price per 


Crisis Management

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.


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Everything you need to teach a one-day workshop for Crisis Management:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

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Free Sample

Crisis Management Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Crisis
  • Internal Risks
  • External Risks
  • Aggression
  • Violence
  • Case Study
  • Module Two: Review Questions
Module Three: Workplace Violence
  • Threats
  • Damage
  • Psychological Acts
  • Physical Acts
  • Case Study
  • Module Three: Review Questions
Module Four: Myths
  • Violence Just Happens
  • It Is Uncommon
  • Problems Will Solve Themselves
  • It Is Not Possible to Prevent Violence
  • Case Study
  • Module Four: Review Questions
Module Five: Escalation
  • Threats
  • Stalking and Bullying
  • Injury
  • Death
  • Case Study
  • Module Five: Review Questions
Module Six: Concerning Behaviors
  • Disruptive
  • Emotional Abuse
  • Causes Anxiety
  • Examples of Behavior
  • Case Study
  • Module Six: Review Questions
                                                      Module Seven: Domestic Violence Indicators
                                                      • Disruptive Calls
                                                      • Poor Concentration
                                                      • Bruising
                                                      • Absences
                                                      • Case Study
                                                      • Module Seven: Review Questions
                                                      Module Eight: Triggers of Workplace Violence
                                                      • Reprimands and Terminations
                                                      • Financial Strain
                                                      • Loss of Loved One
                                                      • Perceived Slights
                                                      • Case Study
                                                      • Module Eight: Review Questions
                                                      Module Nine: Conflict Dangers
                                                      • Triggers
                                                      • Action Point
                                                      • Flashpoint
                                                      • Identify
                                                      • Case Study
                                                      • Module Nine: Review Questions
                                                      Module Ten: Response
                                                      • Note Areas of Concern
                                                      • Discuss It
                                                      • Report It
                                                      • Report Extreme Cases to HR/Tip Line
                                                      • Case Study
                                                      • Module Ten: Review Questions
                                                      Module Eleven: Strategies
                                                      • Policies
                                                      • Programs
                                                      • Emergency Procedures
                                                      • Train Employees
                                                      • Case Study
                                                      • Module Eleven: Review Questions
                                                      Module Twelve: Wrapping Up
                                                      • Words from the Wise
                                                      • Review of Parking Lot
                                                      • Lessons Learned
                                                      • Completion of Action Plans and Evaluations

                                                                                                    Administrative Skills

                                                                                                    1. Administrative Office Procedures
                                                                                                    2. Administrative Support
                                                                                                    3. Archiving and Records Management
                                                                                                    4. Basic Bookkeeping
                                                                                                    5. Business Writing
                                                                                                    6. Collaborative Business Writing
                                                                                                    7. Executive and Personal Assistants
                                                                                                    8. Meeting Management
                                                                                                    9. Organizational Skills
                                                                                                    10. Social Media In The Workplace
                                                                                                    11. Supply Chain Management

                                                                                                    Career Development

                                                                                                    1. Assertiveness And Self-Confidence
                                                                                                    2. Communication Strategies
                                                                                                    3. Creative Problem Solving
                                                                                                    4. Developing Creativity
                                                                                                    5. Digital Citizenship
                                                                                                    6. Entrepreneurship
                                                                                                    7. Interpersonal Skills
                                                                                                    8. mLearning Essentials
                                                                                                    9. Negotiation Skills
                                                                                                    10. Personal Branding
                                                                                                    11. Project Management
                                                                                                    12. Telework And Telecommuting
                                                                                                    13. Ten Soft Skills You Need
                                                                                                    14. The Cloud and Business
                                                                                                    15. Time Management
                                                                                                    16. Women in Leadership

                                                                                                    Human Resources

                                                                                                    1. Business Succession Planning
                                                                                                    2. Contract Management
                                                                                                    3. Crisis Management
                                                                                                    4. Developing a Lunch and Learn
                                                                                                    5. Diversity and Inclusion
                                                                                                    6. Employee Onboarding
                                                                                                    7. Employee Recruitment
                                                                                                    8. Employee Termination Processes
                                                                                                    9. Generation Gaps
                                                                                                    10. Health and Wellness at Work
                                                                                                    11. Hiring Strategies
                                                                                                    12. Human Resource Management
                                                                                                    13. Managing Workplace Harassment
                                                                                                    14. Measuring Results From Training
                                                                                                    15. Millennial Onboarding
                                                                                                    16. Office Health And Safety
                                                                                                    17. Talent Management
                                                                                                    18. Train-The-Trainer
                                                                                                    19. Universal Safety Practices
                                                                                                    20. Workplace Diversity
                                                                                                    21. Workplace Harassment
                                                                                                    22. Workplace Violence

                                                                                                    Personal Development

                                                                                                    1. Adult Learning - Mental Skills
                                                                                                    2. Adult Learning - Physical Skills
                                                                                                    3. Anger Management
                                                                                                    4. Attention Management
                                                                                                    5. Being A Likeable Boss
                                                                                                    6. Critical Thinking
                                                                                                    7. Emotional Intelligence
                                                                                                    8. Goal Setting and Getting Things Done
                                                                                                    9. Improving Mindfulness
                                                                                                    10. Improving Self-Awareness
                                                                                                    11. Increasing Your Happiness
                                                                                                    12. Job Search Skills
                                                                                                    13. Life Coaching Essentials
                                                                                                    14. Managing Personal Finances
                                                                                                    15. Managing Workplace Anxiety
                                                                                                    16. Personal Productivity
                                                                                                    17. Public Speaking
                                                                                                    18. Social Intelligence
                                                                                                    19. Social Learning
                                                                                                    20. Stress Management
                                                                                                    21. Taking Initiative
                                                                                                    22. Work-Life Balance

                                                                                                    Sales And Marketing

                                                                                                    1. Body Language Basics
                                                                                                    2. Call Center Training
                                                                                                    3. Coaching Salespeople
                                                                                                    4. Contact Center Training
                                                                                                    5. Creating a Great Webinar
                                                                                                    6. Employee Recognition
                                                                                                    7. Event Planning
                                                                                                    8. High Performance Teams Inside the Company
                                                                                                    9. High Performance Teams Remote Workforce
                                                                                                    10. In Person Sales
                                                                                                    11. Internet Marketing Fundamentals
                                                                                                    12. Marketing Basics
                                                                                                    13. Media And Public Relations
                                                                                                    14. Motivating Your Sales Team
                                                                                                    15. Multi-Level Marketing
                                                                                                    16. Overcoming Sales Objections
                                                                                                    17. Presentation Skills
                                                                                                    18. Proposal Writing
                                                                                                    19. Prospecting and Lead Generation
                                                                                                    20. Sales Fundamentals
                                                                                                    21. Servant Leadership
                                                                                                    22. Social Media Marketing
                                                                                                    23. Telephone Etiquette
                                                                                                    24. Top 10 Sales Secrets
                                                                                                    25. Trade Show Staff Training

                                                                                                    Supervisors And Managers

                                                                                                    1. Budgets And Financial Reports
                                                                                                    2. Coaching And Mentoring
                                                                                                    3. Conducting Annual Employee Reviews
                                                                                                    4. Developing New Managers
                                                                                                    5. Employee Motivation
                                                                                                    6. Facilitation Skills
                                                                                                    7. Knowledge Management
                                                                                                    8. Leadership And Influence
                                                                                                    9. Lean Process And Six Sigma
                                                                                                    10. Manager Management
                                                                                                    11. Middle Manager
                                                                                                    12. Office Politics For Managers
                                                                                                    13. Performance Management
                                                                                                    14. Self-Leadership
                                                                                                    15. Supervising Others
                                                                                                    16. Team Building Through Chemistry
                                                                                                    17. Virtual Team Building And Management

                                                                                                    Workplace Essentials

                                                                                                    1. Appreciative Inquiry
                                                                                                    2. Business Acumen
                                                                                                    3. Business Ethics
                                                                                                    4. Business Etiquette
                                                                                                    5. Change Management
                                                                                                    6. Civility In The Workplace
                                                                                                    7. Conflict Resolution
                                                                                                    8. Customer Service
                                                                                                    9. Customer Support
                                                                                                    10. Cyber Security
                                                                                                    11. Delivering Constructive Criticism
                                                                                                    12. Developing Corporate Behavior
                                                                                                    13. Handling a Difficult Customer
                                                                                                    14. Networking Outside the Company
                                                                                                    15. Networking Within the Company
                                                                                                    16. Risk Assessment and Management
                                                                                                    17. Safety In The Workplace
                                                                                                    18. Team Building For Managers
                                                                                                    19. Teamwork And Team Building

                                                                                                    Microsoft Office Specialist (MOS)

                                                                                                    1. Access 2016 Essentials
                                                                                                    2. Excel 2016 Essentials
                                                                                                    3. Outlook 2016 Essentials
                                                                                                    4. PowerPoint 2016 Essentials
                                                                                                    5. Word 2016 Essentials
                                                                                                    6. Excel 2016 Expert
                                                                                                    7. Word 2016 Expert