Social Intelligence

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Social Intelligence

Social Intelligence is about understanding your environment and having a positive influence. Your participants will become more confident in their social situations by learning how to express and interpret social cues. They will create positive connections and increase their influence during social situations.

Increasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathetic will give your participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road!


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Everything you need to teach a one-day workshop for Social Intelligence:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

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Free Sample

Social Intelligence Outline:

Module One: Getting Started
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
  • Pre-Assignment
  • Action Plans
Module Two: Increase Your Self-Awareness
  • Remove or Limit Self-Deception
  • Ask for Feedback
  • Be Open to Change
  • Reflect on Your Actions
  • Case Study
  • Module Two: Review Questions
Module Three: The Keys to Empathy
  • Listening and Paying Attention
  • Don’t Judge
  • Shift Your View
  • Don’t Show Fake Emotions
  • Case Study
  • Module Three: Review Questions
Module Four: Active Listening
  • Attunement
  • Don’t Jump to Conclusions
  • Shift your Focus
  • Don’t Discount Feelings
  • Case Study
  • Module Four: Review Questions
Module Five: Insight on Behavior
  • Perception
  • Facts vs. Emotion
  • Online Communication
  • Listen and Watch More
  • Case Study
  • Module Five: Review Questions
Module Six: Interpersonal Communication
  • Give Respect and Trust
  • Be Consistent
  • Always Keep Your Cool
  • Observing Body Language
  • Case Study
  • Module Six: Review Questions
                                                      Module Seven: Social Cues (I)
                                                      • Recognize Social Situations
                                                      • The Eyes Have It
                                                      • Non-Verbal Cues
                                                      • Verbal Cues
                                                      • Case Study
                                                      • Module Seven: Review Questions
                                                      Module Eight: Social Cues (II)
                                                      • Spectrum of Cues
                                                      • Review and Reflect
                                                      • Being Adaptable and Flexible
                                                      • Personal Space
                                                      • Case Study
                                                      • Module Eight: Review Questions
                                                      Module Nine: Conversation Skills
                                                      • Current Events
                                                      • Conversation Topics
                                                      • Cues to Watch For
                                                      • Give People Your Attention
                                                      • Case Study
                                                      • Module Nine: Review Questions
                                                      Module Ten: Body Language
                                                      • Be Aware of Your Movements
                                                      • It’s Not What You Say, It’s How You Say It
                                                      • Open Vs. Closed Body Language
                                                      • Communicate with Power
                                                      • Case Study
                                                      • Module Ten: Review Questions
                                                      Module Eleven: Building Rapport
                                                      • Take the High Road
                                                      • Forget About Yourself
                                                      • Remembering People
                                                      • Ask Good Questions
                                                      • Case Study
                                                      • Module Eleven: Review Questions
                                                      Module Twelve: Wrapping Up
                                                      • Words from the Wise
                                                      • Review of Parking Lot
                                                      • Lessons Learned
                                                      • Completion of Action Plans and Evaluations

                                                                                                          Administrative Skills

                                                                                                          1. Accountability in the Workplace
                                                                                                          2. Administrative Office Procedures
                                                                                                          3. Administrative Support
                                                                                                          4. Archiving and Records Management
                                                                                                          5. Basic Bookkeeping
                                                                                                          6. Business Writing
                                                                                                          7. Collaborative Business Writing
                                                                                                          8. Executive and Personal Assistants
                                                                                                          9. Meeting Management
                                                                                                          10. Organizational Skills
                                                                                                          11. Social Media In The Workplace
                                                                                                          12. Supply Chain Management

                                                                                                          Career Development

                                                                                                          1. Assertiveness And Self-Confidence
                                                                                                          2. Communication Strategies
                                                                                                          3. Creative Problem Solving
                                                                                                          4. Developing Creativity
                                                                                                          5. Digital Citizenship
                                                                                                          6. Entrepreneurship
                                                                                                          7. Interpersonal Skills
                                                                                                          8. mLearning Essentials
                                                                                                          9. Negotiation Skills
                                                                                                          10. Personal Branding
                                                                                                          11. Project Management
                                                                                                          12. Telework And Telecommuting
                                                                                                          13. Ten Soft Skills You Need
                                                                                                          14. The Cloud and Business
                                                                                                          15. Time Management
                                                                                                          16. Women in Leadership

                                                                                                          Human Resources

                                                                                                          1. Business Succession Planning
                                                                                                          2. Contract Management
                                                                                                          3. Crisis Management
                                                                                                          4. Developing a Lunch and Learn
                                                                                                          5. Diversity and Inclusion
                                                                                                          6. Employee Onboarding
                                                                                                          7. Employee Recruitment
                                                                                                          8. Employee Termination Processes
                                                                                                          9. Generation Gaps
                                                                                                          10. Health and Wellness at Work
                                                                                                          11. Hiring Strategies
                                                                                                          12. Human Resource Management
                                                                                                          13. Managing Workplace Harassment
                                                                                                          14. Measuring Results From Training
                                                                                                          15. Millennial Onboarding
                                                                                                          16. Office Health And Safety
                                                                                                          17. Talent Management
                                                                                                          18. Train-The-Trainer
                                                                                                          19. Universal Safety Practices
                                                                                                          20. Workplace Diversity
                                                                                                          21. Workplace Harassment
                                                                                                          22. Workplace Violence

                                                                                                          Personal Development

                                                                                                          1. Adult Learning - Mental Skills
                                                                                                          2. Adult Learning - Physical Skills
                                                                                                          3. Anger Management
                                                                                                          4. Attention Management
                                                                                                          5. Being A Likeable Boss
                                                                                                          6. Critical Thinking
                                                                                                          7. Emotional Intelligence
                                                                                                          8. Goal Setting and Getting Things Done
                                                                                                          9. Improving Mindfulness
                                                                                                          10. Improving Self-Awareness
                                                                                                          11. Increasing Your Happiness
                                                                                                          12. Job Search Skills
                                                                                                          13. Life Coaching Essentials
                                                                                                          14. Managing Personal Finances
                                                                                                          15. Managing Workplace Anxiety
                                                                                                          16. Personal Productivity
                                                                                                          17. Public Speaking
                                                                                                          18. Social Intelligence
                                                                                                          19. Social Learning
                                                                                                          20. Stress Management
                                                                                                          21. Taking Initiative
                                                                                                          22. Work-Life Balance

                                                                                                          Sales And Marketing

                                                                                                          1. Body Language Basics
                                                                                                          2. Call Center Training
                                                                                                          3. Coaching Salespeople
                                                                                                          4. Contact Center Training
                                                                                                          5. Creating a Great Webinar
                                                                                                          6. Employee Recognition
                                                                                                          7. Event Planning
                                                                                                          8. High Performance Teams Inside the Company
                                                                                                          9. High Performance Teams Remote Workforce
                                                                                                          10. In Person Sales
                                                                                                          11. Internet Marketing Fundamentals
                                                                                                          12. Marketing Basics
                                                                                                          13. Media And Public Relations
                                                                                                          14. Motivating Your Sales Team
                                                                                                          15. Multi-Level Marketing
                                                                                                          16. Overcoming Sales Objections
                                                                                                          17. Presentation Skills
                                                                                                          18. Proposal Writing
                                                                                                          19. Prospecting and Lead Generation
                                                                                                          20. Sales Fundamentals
                                                                                                          21. Servant Leadership
                                                                                                          22. Social Media Marketing
                                                                                                          23. Telephone Etiquette
                                                                                                          24. Top 10 Sales Secrets
                                                                                                          25. Trade Show Staff Training

                                                                                                          Supervisors And Managers

                                                                                                          1. Budgets And Financial Reports
                                                                                                          2. Coaching And Mentoring
                                                                                                          3. Conducting Annual Employee Reviews
                                                                                                          4. Developing New Managers
                                                                                                          5. Employee Motivation
                                                                                                          6. Facilitation Skills
                                                                                                          7. Knowledge Management
                                                                                                          8. Leadership And Influence
                                                                                                          9. Lean Process And Six Sigma
                                                                                                          10. Manager Management
                                                                                                          11. Middle Manager
                                                                                                          12. Office Politics For Managers
                                                                                                          13. Performance Management
                                                                                                          14. Self-Leadership
                                                                                                          15. Supervising Others
                                                                                                          16. Team Building Through Chemistry
                                                                                                          17. Virtual Team Building And Management

                                                                                                          Workplace Essentials

                                                                                                          1. Appreciative Inquiry
                                                                                                          2. Business Acumen
                                                                                                          3. Business Ethics
                                                                                                          4. Business Etiquette
                                                                                                          5. Change Management
                                                                                                          6. Civility In The Workplace
                                                                                                          7. Conflict Resolution
                                                                                                          8. Customer Service
                                                                                                          9. Customer Support
                                                                                                          10. Cyber Security
                                                                                                          11. Delivering Constructive Criticism
                                                                                                          12. Developing Corporate Behavior
                                                                                                          13. Handling a Difficult Customer
                                                                                                          14. Networking Outside the Company
                                                                                                          15. Networking Within the Company
                                                                                                          16. Respect in the Workplace
                                                                                                          17. Risk Assessment and Management
                                                                                                          18. Safety In The Workplace
                                                                                                          19. Team Building For Managers
                                                                                                          20. Teamwork And Team Building

                                                                                                          Microsoft Office Specialist (MOS)

                                                                                                          1. Access 2016 Essentials
                                                                                                          2. Excel 2016 Essentials
                                                                                                          3. Outlook 2016 Essentials
                                                                                                          4. PowerPoint 2016 Essentials
                                                                                                          5. Word 2016 Essentials
                                                                                                          6. Excel 2016 Expert
                                                                                                          7. Word 2016 Expert