Conflict Resolution

  • $597.00
    Unit price per 


Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.


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Everything you need to teach a one-day workshop for Conflict Resolution:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

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Free Sample

Conflict Resolution Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: An Introduction to Conflict Resolution
  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process
Module Three: The Thomas-Kilmann Instrument
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
Module Four: Creating an Effective Atmosphere
  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
Module Five: Creating Mutual Understanding
  • What Do I Want?
  • What Do They Want?
  • What Do We Want?
Module Six: Focusing on Individual Needs
  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership
                                            Module Seven: Getting to the Root Cause
                                            • Examining Root Causes
                                            • Creating a Cause and Effect Diagram
                                            • The Importance of Forgiveness
                                            • Identifying the Benefits of Resolution
                                            Module Eight: Generating Options
                                            • Generate, Don"t Evaluate
                                            • Creating Mutual Gain Options and Multiple Option Solutions
                                            • Digging Deeper into Your Options
                                            Module Nine: Building a Solution
                                            • Creating Criteria
                                            • Creating a Shortlist
                                            • Choosing a Solutions
                                            • Building a Plan
                                            Module Ten: the Short Version of the Process
                                            • Evaluating the Situation
                                            • Choosing Your Steps
                                            • Creating an Action Plan
                                            • Using Individual Process Steps
                                            Module Eleven: Additional Tools
                                            • Stress and Anger Management Techniques
                                            • The Agreement Frame
                                            • Asking Open Questions
                                            Module Twelve: Wrapping Up
                                            • Words from the Wise
                                            • Review of Parking Lot
                                            • Lessons Learned
                                            • Completion of Action Plans and Evaluations

                                                                                Other Course Kit's Available:

                                                                                1. Accountability in the Workplace
                                                                                2. Administrative Office Procedures
                                                                                3. Administrative Support
                                                                                4. Adult Learning - Mental Skills
                                                                                5. Adult Learning - Physical Skills
                                                                                6. Anger Management
                                                                                7. Appreciative Inquiry
                                                                                8. Archiving and Records Management
                                                                                9. Attention Management
                                                                                10. Basic Bookkeeping
                                                                                11. Being a Likeable Boss
                                                                                12. Body Language Basics
                                                                                13. Budgets and Financial Reports
                                                                                14. Building Confidence and Assertiveness
                                                                                15. Business Acumen
                                                                                16. Business Ethics
                                                                                17. Business Etiquette
                                                                                18. Business Succession Planning
                                                                                19. Business Writing
                                                                                20. Call Center Training
                                                                                21. Change Management
                                                                                22. Civility in the Workplace
                                                                                23. Coaching and Mentoring
                                                                                24. Coaching Salespeople
                                                                                25. Collaborative Business Writing
                                                                                26. Communication Strategies
                                                                                27. Conducting Annual Employee Reviews
                                                                                28. Conflict Resolution
                                                                                29. Contact Center Training
                                                                                30. Contract Management
                                                                                31. Creating a Great Webinar
                                                                                32. Creative Problem Solving
                                                                                33. Creativity: Thinking Outside the Box
                                                                                34. Crisis Management
                                                                                35. Critical Thinking
                                                                                36. Customer Service
                                                                                37. Customer Support
                                                                                38. Cyber Security
                                                                                39. Delivering Constructive Criticism
                                                                                40. Developing a Lunch and Learn
                                                                                41. Developing Corporate Behavior
                                                                                42. Developing Creativity
                                                                                43. Developing Emotional Intelligence
                                                                                44. Developing New Managers
                                                                                45. Digital Citizenship
                                                                                46. Diversity, Equity and Inclusion
                                                                                47. Employee Motivation
                                                                                48. Employee Onboarding
                                                                                49. Employee Recognition
                                                                                50. Employee Recruitment
                                                                                51. Employee Termination Processes
                                                                                52. Entrepreneurship
                                                                                53. Event Planning
                                                                                54. Executive and Personal Assistants
                                                                                55. Facilitation Skills
                                                                                56. Generation Gaps
                                                                                57. Goal Setting and Getting Things Done
                                                                                58. Handling a Difficult Customer
                                                                                59. Health and Wellness at Work
                                                                                60. High Performance Teams Inside the Company
                                                                                61. High Performance Teams Remote Workforce
                                                                                62. Hiring Strategies
                                                                                63. Human Resource Management
                                                                                64. Improving Mindfulness
                                                                                65. Improving Self-Awareness
                                                                                66. In Person Sales
                                                                                67. Increasing Your Happiness
                                                                                68. Internet Marketing Fundamentals
                                                                                69. Interpersonal Skills
                                                                                70. Job Search Skills
                                                                                71. Knowledge Management
                                                                                72. Leadership and Influence
                                                                                73. Leadership Development for Women
                                                                                74. Lean Process and Six Sigma
                                                                                75. Life Coaching Essentials
                                                                                76. Manager Management
                                                                                77. Managing Personal Finances
                                                                                78. Managing Workplace Anxiety
                                                                                79. Managing Workplace Harassment
                                                                                80. Marketing Basics
                                                                                81. Measuring Results From Training
                                                                                82. Media and Public Relations
                                                                                83. Meeting Management
                                                                                84. Middle Manager
                                                                                85. Millennial Onboarding
                                                                                86. mLearning Essentials
                                                                                87. Motivating Your Sales Team
                                                                                88. Multi-Level Marketing
                                                                                89. Negotiation Skills
                                                                                90. Networking Outside the Company
                                                                                91. Networking Within the Company
                                                                                92. Office Health and Safety
                                                                                93. Office Politics For Managers
                                                                                94. Organizational Skills
                                                                                95. Overcoming Sales Objections
                                                                                96. Performance Management
                                                                                97. Personal Branding
                                                                                98. Personal Productivity
                                                                                99. Presentation Skills
                                                                                100. Project Management
                                                                                101. Proposal Writing
                                                                                102. Prospecting and Lead Generation
                                                                                103. Public Speaking
                                                                                104. Respect in the Workplace
                                                                                105. Responsibility in the Workplace
                                                                                106. Risk Assessment and Management
                                                                                107. Safety in the Workplace
                                                                                108. Sales Fundamentals
                                                                                109. Self-Leadership
                                                                                110. Sensitivity Training
                                                                                111. Servant Leadership
                                                                                112. Social Intelligence
                                                                                113. Social Learning
                                                                                114. Social Media In The Workplace
                                                                                115. Social Media Marketing
                                                                                116. Stress Management
                                                                                117. Supervising Others
                                                                                118. Supply Chain Management
                                                                                119. Taking Initiative
                                                                                120. Talent Management
                                                                                121. Team Building For Managers
                                                                                122. Team Building Through Chemistry
                                                                                123. Teamwork and Team Building
                                                                                124. Telephone Etiquette
                                                                                125. Telework And Telecommuting
                                                                                126. Ten Soft Skills You Need
                                                                                127. The Cloud and Business
                                                                                128. Time Management
                                                                                129. Top 10 Sales Secrets
                                                                                130. Trade Show Staff Training
                                                                                131. Train-The-Trainer
                                                                                132. Trust Building and Resilience Development
                                                                                133. Unconscious Bias
                                                                                134. Universal Safety Practices
                                                                                135. Virtual Team Building and Management
                                                                                136. Work-Life Balance
                                                                                137. Workplace Bullying
                                                                                138. Workplace Harassment
                                                                                139. Workplace Violence