Civility In The Workplace

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Civility In The Workplace

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.


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Everything you need to teach a one-day workshop for Civility In The Workplace:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.



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Civility In The Workplace

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Introduction
  • What is Uncivil Behavior?
  • Three Reasons Why You Should be Civil
  • Dealing with Difficult Personalities
  • Costs and Rewards
  • Case Study
  • Review Questions
Module Three: Effective Work Etiquette
  • Greetings
  • Respect
  • Involvement
  • Being Politically Correct
  • Case Study
  • Review Questions
Module Four: Costs and Rewards
  • Incivility and the Costs
  • Civility and the Rewards
  • Four Causes of Incivility
  • How to Overcome It
  • Case Study
  • Review Questions
Module Five: Conflict Resolution
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Case Study
  • Review Questions
Module Six: Getting to the Cause
  • Examining the Root Cause
  • Creating a Cause and Effect Diagram
  • Forgiveness
  • Benefits of Resolution
  • Case Study
  • Review Questions
Module Seven: Communication
  • Para-verbal Communication
  • Non-Verbal Communication
  • Listening Skills
  • Appreciative Inquiry
  • Case Study
  • Review Questions
Module Eight: Negotiation
  • Three Sides to Incivility
  • Mediation
  • Arbitration
  • Creative Problem Solving
  • Case Study
  • Review Questions
Module Nine: Identifying Your Need
  • Completing a Needs Analysis
  • Focus Groups
  • Observations
  • Anonymous Surveys
  • Case Study
  • Review Questions
Module Ten: Writing a Civility Policy
  • Designating the Core Group
  • Defining What is Unacceptable Behavior
  • Defining the Consequence
  • Writing the Policy
  • Case Study
  • Review Questions
Module Eleven: Implementing the Policy
  • The First Steps
  • Training
  • Addressing Complaints
  • Enforcing Violators
  • Case Study
  • Review Questions
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

                            Administrative Skills

                            1. Accountability in the Workplace
                            2. Administrative Office Procedures
                            3. Administrative Support
                            4. Archiving and Records Management
                            5. Basic Bookkeeping
                            6. Business Writing
                            7. Collaborative Business Writing
                            8. Executive and Personal Assistants
                            9. Meeting Management
                            10. Organizational Skills
                            11. Social Media In The Workplace
                            12. Supply Chain Management

                            Career Development

                            1. Assertiveness And Self-Confidence
                            2. Communication Strategies
                            3. Creative Problem Solving
                            4. Developing Creativity
                            5. Digital Citizenship
                            6. Entrepreneurship
                            7. Interpersonal Skills
                            8. mLearning Essentials
                            9. Negotiation Skills
                            10. Personal Branding
                            11. Project Management
                            12. Telework And Telecommuting
                            13. Ten Soft Skills You Need
                            14. The Cloud and Business
                            15. Time Management
                            16. Women in Leadership

                            Human Resources

                            1. Business Succession Planning
                            2. Contract Management
                            3. Crisis Management
                            4. Developing a Lunch and Learn
                            5. Diversity and Inclusion
                            6. Employee Onboarding
                            7. Employee Recruitment
                            8. Employee Termination Processes
                            9. Generation Gaps
                            10. Health and Wellness at Work
                            11. Hiring Strategies
                            12. Human Resource Management
                            13. Managing Workplace Harassment
                            14. Measuring Results From Training
                            15. Millennial Onboarding
                            16. Office Health And Safety
                            17. Sensitivity Training
                            18. Talent Management
                            19. Train-The-Trainer
                            20. Universal Safety Practices
                            21. Workplace Diversity
                            22. Workplace Harassment
                            23. Workplace Violence

                            Personal Development

                            1. Adult Learning - Mental Skills
                            2. Adult Learning - Physical Skills
                            3. Anger Management
                            4. Attention Management
                            5. Being A Likeable Boss
                            6. Critical Thinking
                            7. Emotional Intelligence
                            8. Emotional Intelligence at Work
                            9. Goal Setting and Getting Things Done
                            10. Improving Mindfulness
                            11. Improving Self-Awareness
                            12. Increasing Your Happiness
                            13. Job Search Skills
                            14. Life Coaching Essentials
                            15. Managing Personal Finances
                            16. Managing Workplace Anxiety
                            17. Personal Productivity
                            18. Public Speaking
                            19. Social Intelligence
                            20. Social Learning
                            21. Stress Management
                            22. Taking Initiative
                            23. Trust Building and Resilience
                            24. Work-Life Balance

                            Sales And Marketing

                            1. Body Language Basics
                            2. Call Center Training
                            3. Coaching Salespeople
                            4. Contact Center Training
                            5. Creating a Great Webinar
                            6. Employee Recognition
                            7. Event Planning
                            8. High Performance Teams Inside the Company
                            9. High Performance Teams Remote Workforce
                            10. In Person Sales
                            11. Internet Marketing Fundamentals
                            12. Marketing Basics
                            13. Media And Public Relations
                            14. Motivating Your Sales Team
                            15. Multi-Level Marketing
                            16. Overcoming Sales Objections
                            17. Presentation Skills
                            18. Proposal Writing
                            19. Prospecting and Lead Generation
                            20. Sales Fundamentals
                            21. Servant Leadership
                            22. Social Media Marketing
                            23. Telephone Etiquette
                            24. Top 10 Sales Secrets
                            25. Trade Show Staff Training

                            Supervisors And Managers

                            1. Budgets And Financial Reports
                            2. Coaching And Mentoring
                            3. Conducting Annual Employee Reviews
                            4. Developing New Managers
                            5. Employee Motivation
                            6. Facilitation Skills
                            7. Knowledge Management
                            8. Leadership And Influence
                            9. Lean Process And Six Sigma
                            10. Manager Management
                            11. Middle Manager
                            12. Office Politics For Managers
                            13. Performance Management
                            14. Self-Leadership
                            15. Supervising Others
                            16. Team Building Through Chemistry
                            17. Virtual Team Building And Management

                            Workplace Essentials

                            1. Appreciative Inquiry
                            2. Business Acumen
                            3. Business Ethics
                            4. Business Etiquette
                            5. Change Management
                            6. Civility In The Workplace
                            7. Conflict Resolution
                            8. Customer Service
                            9. Customer Support
                            10. Cyber Security
                            11. Delivering Constructive Criticism
                            12. Developing Corporate Behavior
                            13. Handling a Difficult Customer
                            14. Networking Outside the Company
                            15. Networking Within the Company
                            16. Respect in the Workplace
                            17. Risk Assessment and Management
                            18. Safety In The Workplace
                            19. Team Building For Managers
                            20. Teamwork And Team Building

                            Microsoft Office Specialist (MOS)

                            1. Access 2016 Essentials
                            2. Excel 2016 Essentials
                            3. Outlook 2016 Essentials
                            4. PowerPoint 2016 Essentials
                            5. Word 2016 Essentials
                            6. Excel 2016 Expert
                            7. Word 2016 Expert