Administrative Support

  • $499.00
    Unit price per 


Administrative Support

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can"t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.


In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.


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Everything you need to teach a one-day workshop for Administrative Support:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

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Administrative Office Procedures Course Outline:

  Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Getting Organized, Part One
  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail
Module Three: Getting Organized, Part Two
  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module Four: Managing Time
  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules
Module Five: Getting It All Done On Time
  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting
Module Six: Special Tasks
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
      Module Seven: Verbal Communication Skills
    • Listening and Hearing: They Aren"t the Same Thing
    • Asking Questions
    • Communicating with Power
    Module Eight: Non-Verbal Communication Skills
    • Body Language
    • The Signals You Send to Others
    • It"s Not What You Say, It"s How You Say It
    Module Nine: Empowering Yourself
    • Being Assertive
    • Resolving Conflict
    • Building Consensus
    • Making Decisions
    Module Ten: The Team of Two
    • Working with Your Manager
    • Influencing Skills
    • What to Do in Sticky Situations
    Module Eleven: Taking Care of Yourself
    • Ergonomics
    • Stress Management
    • Dealing with a Heavy Workload
    Module Twelve: Wrapping Up
    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations

      Administrative Skills

      1. Administrative Office Procedures
      2. Administrative Support
      3. Archiving and Records Management
      4. Basic Bookkeeping
      5. Business Writing
      6. Collaborative Business Writing
      7. Executive and Personal Assistants
      8. Meeting Management
      9. Organizational Skills
      10. Social Media In The Workplace
      11. Supply Chain Management

      Career Development

      1. Assertiveness And Self-Confidence
      2. Communication Strategies
      3. Creative Problem Solving
      4. Developing Creativity
      5. Digital Citizenship
      6. Entrepreneurship
      7. Interpersonal Skills
      8. mLearning Essentials
      9. Negotiation Skills
      10. Personal Branding
      11. Project Management
      12. Telework And Telecommuting
      13. Ten Soft Skills You Need
      14. The Cloud and Business
      15. Time Management
      16. Women in Leadership

      Human Resources

      1. Business Succession Planning
      2. Contract Management
      3. Crisis Management
      4. Developing a Lunch and Learn
      5. Diversity and Inclusion
      6. Employee Onboarding
      7. Employee Recruitment
      8. Employee Termination Processes
      9. Generation Gaps
      10. Health and Wellness at Work
      11. Hiring Strategies
      12. Human Resource Management
      13. Managing Workplace Harassment
      14. Measuring Results From Training
      15. Millennial Onboarding
      16. Office Health And Safety
      17. Talent Management
      18. Train-The-Trainer
      19. Universal Safety Practices
      20. Workplace Diversity
      21. Workplace Harassment
      22. Workplace Violence

      Personal Development

      1. Adult Learning - Mental Skills
      2. Adult Learning - Physical Skills
      3. Anger Management
      4. Attention Management
      5. Being A Likeable Boss
      6. Critical Thinking
      7. Emotional Intelligence
      8. Goal Setting and Getting Things Done
      9. Improving Mindfulness
      10. Improving Self-Awareness
      11. Increasing Your Happiness
      12. Job Search Skills
      13. Life Coaching Essentials
      14. Managing Personal Finances
      15. Managing Workplace Anxiety
      16. Personal Productivity
      17. Public Speaking
      18. Social Intelligence
      19. Social Learning
      20. Stress Management
      21. Taking Initiative
      22. Work-Life Balance

      Sales And Marketing

      1. Body Language Basics
      2. Call Center Training
      3. Coaching Salespeople
      4. Contact Center Training
      5. Creating a Great Webinar
      6. Employee Recognition
      7. Event Planning
      8. High Performance Teams Inside the Company
      9. High Performance Teams Remote Workforce
      10. In Person Sales
      11. Internet Marketing Fundamentals
      12. Marketing Basics
      13. Media And Public Relations
      14. Motivating Your Sales Team
      15. Multi-Level Marketing
      16. Overcoming Sales Objections
      17. Presentation Skills
      18. Proposal Writing
      19. Prospecting and Lead Generation
      20. Sales Fundamentals
      21. Servant Leadership
      22. Social Media Marketing
      23. Telephone Etiquette
      24. Top 10 Sales Secrets
      25. Trade Show Staff Training

      Supervisors And Managers

      1. Budgets And Financial Reports
      2. Coaching And Mentoring
      3. Conducting Annual Employee Reviews
      4. Developing New Managers
      5. Employee Motivation
      6. Facilitation Skills
      7. Knowledge Management
      8. Leadership And Influence
      9. Lean Process And Six Sigma
      10. Manager Management
      11. Middle Manager
      12. Office Politics For Managers
      13. Performance Management
      14. Self-Leadership
      15. Supervising Others
      16. Team Building Through Chemistry
      17. Virtual Team Building And Management

      Workplace Essentials

      1. Appreciative Inquiry
      2. Business Acumen
      3. Business Ethics
      4. Business Etiquette
      5. Change Management
      6. Civility In The Workplace
      7. Conflict Resolution
      8. Customer Service
      9. Customer Support
      10. Cyber Security
      11. Delivering Constructive Criticism
      12. Developing Corporate Behavior
      13. Handling a Difficult Customer
      14. Networking Outside the Company
      15. Networking Within the Company
      16. Respect in the Workplace
      17. Risk Assessment and Management
      18. Safety In The Workplace
      19. Team Building For Managers
      20. Teamwork And Team Building

      Microsoft Office Specialist (MOS)

      1. Access 2016 Essentials
      2. Excel 2016 Essentials
      3. Outlook 2016 Essentials
      4. PowerPoint 2016 Essentials
      5. Word 2016 Essentials
      6. Excel 2016 Expert
      7. Word 2016 Expert