Civility In The Workplace

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Civility In The Workplace

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.


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Everything you need to teach a one-day workshop for Civility In The Workplace:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.



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Civility In The Workplace

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Introduction
  • What is Uncivil Behavior?
  • Three Reasons Why You Should be Civil
  • Dealing with Difficult Personalities
  • Costs and Rewards
  • Case Study
  • Review Questions
Module Three: Effective Work Etiquette
  • Greetings
  • Respect
  • Involvement
  • Being Politically Correct
  • Case Study
  • Review Questions
Module Four: Costs and Rewards
  • Incivility and the Costs
  • Civility and the Rewards
  • Four Causes of Incivility
  • How to Overcome It
  • Case Study
  • Review Questions
Module Five: Conflict Resolution
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Case Study
  • Review Questions
Module Six: Getting to the Cause
  • Examining the Root Cause
  • Creating a Cause and Effect Diagram
  • Forgiveness
  • Benefits of Resolution
  • Case Study
  • Review Questions
Module Seven: Communication
  • Para-verbal Communication
  • Non-Verbal Communication
  • Listening Skills
  • Appreciative Inquiry
  • Case Study
  • Review Questions
Module Eight: Negotiation
  • Three Sides to Incivility
  • Mediation
  • Arbitration
  • Creative Problem Solving
  • Case Study
  • Review Questions
Module Nine: Identifying Your Need
  • Completing a Needs Analysis
  • Focus Groups
  • Observations
  • Anonymous Surveys
  • Case Study
  • Review Questions
Module Ten: Writing a Civility Policy
  • Designating the Core Group
  • Defining What is Unacceptable Behavior
  • Defining the Consequence
  • Writing the Policy
  • Case Study
  • Review Questions
Module Eleven: Implementing the Policy
  • The First Steps
  • Training
  • Addressing Complaints
  • Enforcing Violators
  • Case Study
  • Review Questions
Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

                            Other Course Kits Available:

                            1. Accountability in the Workplace
                            2. Administrative Office Procedures
                            3. Administrative Support
                            4. Adult Learning - Mental Skills
                            5. Adult Learning - Physical Skills
                            6. Anger Management
                            7. Appreciative Inquiry
                            8. Archiving and Records Management
                            9. Attention Management
                            10. Basic Bookkeeping
                            11. Being a Likeable Boss
                            12. Body Language Basics
                            13. Budgets and Financial Reports
                            14. Building Confidence and Assertiveness
                            15. Business Acumen
                            16. Business Ethics
                            17. Business Etiquette
                            18. Business Succession Planning
                            19. Business Writing
                            20. Call Center Training
                            21. Change Management
                            22. Civility in the Workplace
                            23. Coaching and Mentoring
                            24. Coaching Salespeople
                            25. Collaborative Business Writing
                            26. Communication Strategies
                            27. Conducting Annual Employee Reviews
                            28. Conflict Resolution
                            29. Contact Center Training
                            30. Contract Management
                            31. Creating a Great Webinar
                            32. Creative Problem Solving
                            33. Creativity: Thinking Outside the Box
                            34. Crisis Management
                            35. Critical Thinking
                            36. Customer Service
                            37. Customer Support
                            38. Cyber Security
                            39. Delivering Constructive Criticism
                            40. Developing a Lunch and Learn
                            41. Developing Corporate Behavior
                            42. Developing Creativity
                            43. Developing Emotional Intelligence
                            44. Developing New Managers
                            45. Digital Citizenship
                            46. Diversity, Equity and Inclusion
                            47. Employee Motivation
                            48. Employee Onboarding
                            49. Employee Recruitment
                            50. Employee Termination Processes
                            51. Entrepreneurship
                            52. Event Planning
                            53. Executive and Personal Assistants
                            54. Facilitation Skills
                            55. Generation Gaps
                            56. Goal Setting and Getting Things Done
                            57. Handling a Difficult Customer
                            58. Health and Wellness at Work
                            59. High Performance Teams Inside the Company
                            60. High Performance Teams Remote Workforce
                            61. Hiring Strategies
                            62. Human Resource Management
                            63. Improving Mindfulness
                            64. Improving Self-Awareness
                            65. In Person Sales
                            66. Increasing Your Happiness
                            67. Internet Marketing Fundamentals
                            68. Interpersonal Skills
                            69. Job Search Skills
                            70. Knowledge Management
                            71. Leadership and Influence
                            72. Leadership Development for Women
                            73. Lean Six Sigma
                            74. Life Coaching Essentials
                            75. Manager Management
                            76. Managing Personal Finances
                            77. Managing Workplace Anxiety
                            78. Managing Workplace Harassment
                            79. Marketing Basics
                            80. Measuring Results From Training
                            81. Media and Public Relations
                            82. Meeting Management
                            83. Middle Manager
                            84. Millennial Onboarding
                            85. mLearning Essentials
                            86. Motivating Your Sales Team
                            87. Multi-Level Marketing
                            88. Negotiation Skills
                            89. Networking Outside the Company
                            90. Networking Within the Company
                            91. Office Health and Safety
                            92. Office Politics For Managers
                            93. Organizational Skills
                            94. Overcoming Sales Objections
                            95. Performance Management
                            96. Personal Branding
                            97. Personal Productivity
                            98. Presentation Skills
                            99. Project Management
                            100. Proposal Writing
                            101. Prospecting and Lead Generation
                            102. Public Speaking
                            103. Recognizing Employee Excellence
                            104. Respect in the Workplace
                            105. Responsibility in the Workplace
                            106. Risk Assessment and Management
                            107. Safety in the Workplace
                            108. Sales Fundamentals
                            109. Self-Leadership
                            110. Sensitivity Training
                            111. Servant Leadership
                            112. Social Intelligence
                            113. Social Learning
                            114. Social Media In The Workplace
                            115. Social Media Marketing
                            116. Stress Management
                            117. Supervising Others
                            118. Supply Chain Management
                            119. Taking Initiative
                            120. Talent Management
                            121. Team Building For Managers
                            122. Team Building Through Chemistry
                            123. Teamwork and Team Building
                            124. Telephone Etiquette
                            125. Telework And Telecommuting
                            126. Ten Soft Skills You Need
                            127. The Cloud and Business
                            128. Time Management
                            129. Top 10 Sales Secrets
                            130. Trade Show Staff Training
                            131. Train-The-Trainer
                            132. Trust Building and Resilience Development
                            133. Unconscious Bias
                            134. Universal Safety Practices
                            135. Virtual Team Building and Management
                            136. Work-Life Balance
                            137. Workplace Bullying
                            138. Workplace Harassment
                            139. Workplace Violence