Workplace Diversity

  • $499.00
    Unit price per 


Workplace Diversity

Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. Your participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community.

Our Workshop Diversity course will help participants understand what diversity is, and how they can create a more diverse environment. They will be instructed on how to use active listening and employ effective questioning techniques. By learning the right complaint resolution skills and choosing the right course of action communication throughout your business will be strengthened.


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Everything you need to teach a one-day workshop for Workplace Diversity:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobooks, e-learning, and cloud-based LMS.

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Free Sample

Workplace Diversity Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Diversity
  • What is Diversity?
  • Related Terms and Concepts
  • A Brief History
  • A Legal Overview
Module Three: Understanding Stereotypes
  • Stereotypes vs. Biases
  • Identifying Your Baggage
  • Understanding What This Means
Module Four: Breaking Down the Barriers
  • Changing Your Personal Approach
  • Encouraging Workplace Changes
  • Encouraging Social Changes
Module Five: Verbal Communication Skills
  • Listening and Hearing: They Aren"t the Same Thing
  • Asking Questions
  • Communicating with Power
Module Six: Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It"s Not What You Say, It"s How You Say It
                                                                                                  Module Seven: Being Proactive
                                                                                                  • Encouraging Diversity in the Workplace
                                                                                                  • Preventing Discrimination
                                                                                                  • Ways to Discourage Discrimination
                                                                                                  Module Eight: Coping with Discrimination
                                                                                                  • Identifying if You Have Been Discriminated Against
                                                                                                  • Methods of Reprisal
                                                                                                  • Choosing a Course of Action
                                                                                                  Module Nine: Dealing with Diversity Complaints as a Person
                                                                                                  • What To Do If You"re Involved In A Complaint
                                                                                                  • Understanding Your Role
                                                                                                  • Creating a Support System
                                                                                                  Module Ten: Dealing with Diversity Complaints as a Manager
                                                                                                  • Recording the Complaint
                                                                                                  • Identifying Appropriate Actions
                                                                                                  • Choosing a Path
                                                                                                  Module Eleven: Dealing with Diversity Complaints as an Organization
                                                                                                  • Receiving a Complaint
                                                                                                  • Choosing a Response
                                                                                                  • Learning from the Complaint
                                                                                                  Module Twelve: Wrapping Up
                                                                                                  • Words from the Wise
                                                                                                  • Review of Parking Lot
                                                                                                  • Lessons Learned
                                                                                                  • Completion of Action Plans and Evaluations

                                                                                                                                                                                                  Administrative Skills

                                                                                                                                                                                                  1. Administrative Office Procedures
                                                                                                                                                                                                  2. Administrative Support
                                                                                                                                                                                                  3. Archiving and Records Management
                                                                                                                                                                                                  4. Basic Bookkeeping
                                                                                                                                                                                                  5. Business Writing
                                                                                                                                                                                                  6. Collaborative Business Writing
                                                                                                                                                                                                  7. Executive and Personal Assistants
                                                                                                                                                                                                  8. Meeting Management
                                                                                                                                                                                                  9. Organizational Skills
                                                                                                                                                                                                  10. Social Media In The Workplace
                                                                                                                                                                                                  11. Supply Chain Management

                                                                                                                                                                                                  Career Development

                                                                                                                                                                                                  1. Assertiveness And Self-Confidence
                                                                                                                                                                                                  2. Communication Strategies
                                                                                                                                                                                                  3. Creative Problem Solving
                                                                                                                                                                                                  4. Developing Creativity
                                                                                                                                                                                                  5. Digital Citizenship
                                                                                                                                                                                                  6. Entrepreneurship
                                                                                                                                                                                                  7. Interpersonal Skills
                                                                                                                                                                                                  8. mLearning Essentials
                                                                                                                                                                                                  9. Negotiation Skills
                                                                                                                                                                                                  10. Personal Branding
                                                                                                                                                                                                  11. Project Management
                                                                                                                                                                                                  12. Telework And Telecommuting
                                                                                                                                                                                                  13. Ten Soft Skills You Need
                                                                                                                                                                                                  14. The Cloud and Business
                                                                                                                                                                                                  15. Time Management
                                                                                                                                                                                                  16. Women in Leadership

                                                                                                                                                                                                  Human Resources

                                                                                                                                                                                                  1. Business Succession Planning
                                                                                                                                                                                                  2. Contract Management
                                                                                                                                                                                                  3. Crisis Management
                                                                                                                                                                                                  4. Developing a Lunch and Learn
                                                                                                                                                                                                  5. Diversity and Inclusion
                                                                                                                                                                                                  6. Employee Onboarding
                                                                                                                                                                                                  7. Employee Recruitment
                                                                                                                                                                                                  8. Employee Termination Processes
                                                                                                                                                                                                  9. Generation Gaps
                                                                                                                                                                                                  10. Health and Wellness at Work
                                                                                                                                                                                                  11. Hiring Strategies
                                                                                                                                                                                                  12. Human Resource Management
                                                                                                                                                                                                  13. Managing Workplace Harassment
                                                                                                                                                                                                  14. Measuring Results From Training
                                                                                                                                                                                                  15. Millennial Onboarding
                                                                                                                                                                                                  16. Office Health And Safety
                                                                                                                                                                                                  17. Talent Management
                                                                                                                                                                                                  18. Train-The-Trainer
                                                                                                                                                                                                  19. Universal Safety Practices
                                                                                                                                                                                                  20. Workplace Diversity
                                                                                                                                                                                                  21. Workplace Harassment
                                                                                                                                                                                                  22. Workplace Violence

                                                                                                                                                                                                  Personal Development

                                                                                                                                                                                                  1. Adult Learning - Mental Skills
                                                                                                                                                                                                  2. Adult Learning - Physical Skills
                                                                                                                                                                                                  3. Anger Management
                                                                                                                                                                                                  4. Attention Management
                                                                                                                                                                                                  5. Being A Likeable Boss
                                                                                                                                                                                                  6. Critical Thinking
                                                                                                                                                                                                  7. Emotional Intelligence
                                                                                                                                                                                                  8. Goal Setting and Getting Things Done
                                                                                                                                                                                                  9. Improving Mindfulness
                                                                                                                                                                                                  10. Improving Self-Awareness
                                                                                                                                                                                                  11. Increasing Your Happiness
                                                                                                                                                                                                  12. Job Search Skills
                                                                                                                                                                                                  13. Life Coaching Essentials
                                                                                                                                                                                                  14. Managing Personal Finances
                                                                                                                                                                                                  15. Managing Workplace Anxiety
                                                                                                                                                                                                  16. Personal Productivity
                                                                                                                                                                                                  17. Public Speaking
                                                                                                                                                                                                  18. Social Intelligence
                                                                                                                                                                                                  19. Social Learning
                                                                                                                                                                                                  20. Stress Management
                                                                                                                                                                                                  21. Taking Initiative
                                                                                                                                                                                                  22. Work-Life Balance

                                                                                                                                                                                                  Sales And Marketing

                                                                                                                                                                                                  1. Body Language Basics
                                                                                                                                                                                                  2. Call Center Training
                                                                                                                                                                                                  3. Coaching Salespeople
                                                                                                                                                                                                  4. Contact Center Training
                                                                                                                                                                                                  5. Creating a Great Webinar
                                                                                                                                                                                                  6. Employee Recognition
                                                                                                                                                                                                  7. Event Planning
                                                                                                                                                                                                  8. High Performance Teams Inside the Company
                                                                                                                                                                                                  9. High Performance Teams Remote Workforce
                                                                                                                                                                                                  10. In Person Sales
                                                                                                                                                                                                  11. Internet Marketing Fundamentals
                                                                                                                                                                                                  12. Marketing Basics
                                                                                                                                                                                                  13. Media And Public Relations
                                                                                                                                                                                                  14. Motivating Your Sales Team
                                                                                                                                                                                                  15. Multi-Level Marketing
                                                                                                                                                                                                  16. Overcoming Sales Objections
                                                                                                                                                                                                  17. Presentation Skills
                                                                                                                                                                                                  18. Proposal Writing
                                                                                                                                                                                                  19. Prospecting and Lead Generation
                                                                                                                                                                                                  20. Sales Fundamentals
                                                                                                                                                                                                  21. Servant Leadership
                                                                                                                                                                                                  22. Social Media Marketing
                                                                                                                                                                                                  23. Telephone Etiquette
                                                                                                                                                                                                  24. Top 10 Sales Secrets
                                                                                                                                                                                                  25. Trade Show Staff Training

                                                                                                                                                                                                  Supervisors And Managers

                                                                                                                                                                                                  1. Budgets And Financial Reports
                                                                                                                                                                                                  2. Coaching And Mentoring
                                                                                                                                                                                                  3. Conducting Annual Employee Reviews
                                                                                                                                                                                                  4. Developing New Managers
                                                                                                                                                                                                  5. Employee Motivation
                                                                                                                                                                                                  6. Facilitation Skills
                                                                                                                                                                                                  7. Knowledge Management
                                                                                                                                                                                                  8. Leadership And Influence
                                                                                                                                                                                                  9. Lean Process And Six Sigma
                                                                                                                                                                                                  10. Manager Management
                                                                                                                                                                                                  11. Middle Manager
                                                                                                                                                                                                  12. Office Politics For Managers
                                                                                                                                                                                                  13. Performance Management
                                                                                                                                                                                                  14. Self-Leadership
                                                                                                                                                                                                  15. Supervising Others
                                                                                                                                                                                                  16. Team Building Through Chemistry
                                                                                                                                                                                                  17. Virtual Team Building And Management

                                                                                                                                                                                                  Workplace Essentials

                                                                                                                                                                                                  1. Appreciative Inquiry
                                                                                                                                                                                                  2. Business Acumen
                                                                                                                                                                                                  3. Business Ethics
                                                                                                                                                                                                  4. Business Etiquette
                                                                                                                                                                                                  5. Change Management
                                                                                                                                                                                                  6. Civility In The Workplace
                                                                                                                                                                                                  7. Conflict Resolution
                                                                                                                                                                                                  8. Customer Service
                                                                                                                                                                                                  9. Customer Support
                                                                                                                                                                                                  10. Cyber Security
                                                                                                                                                                                                  11. Delivering Constructive Criticism
                                                                                                                                                                                                  12. Developing Corporate Behavior
                                                                                                                                                                                                  13. Handling a Difficult Customer
                                                                                                                                                                                                  14. Networking Outside the Company
                                                                                                                                                                                                  15. Networking Within the Company
                                                                                                                                                                                                  16. Risk Assessment and Management
                                                                                                                                                                                                  17. Safety In The Workplace
                                                                                                                                                                                                  18. Team Building For Managers
                                                                                                                                                                                                  19. Teamwork And Team Building

                                                                                                                                                                                                  Microsoft Office Specialist (MOS)

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                                                                                                                                                                                                  7. Word 2016 Expert