Customer Support
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
With our Customer Support workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
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Everything you need to teach a one-day workshop for Customer Support:
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Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.
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Customer Support Outline:
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Other Course Kits Available:
- Accountability in the Workplace
- Administrative Office Procedures
- Administrative Support
- Adult Learning - Mental Skills
- Adult Learning - Physical Skills
- Anger Management
- Appreciative Inquiry
- Archiving and Records Management
- Attention Management
- Basic Bookkeeping
- Being a Likeable Boss
- Body Language Basics
- Budgets and Financial Reports
- Building Confidence and Assertiveness
- Business Acumen
- Business Ethics
- Business Etiquette
- Business Succession Planning
- Business Writing
- Call Center Training
- Change Management
- Civility in the Workplace
- Coaching and Mentoring
- Coaching Salespeople
- Collaborative Business Writing
- Communication Strategies
- Conducting Annual Employee Reviews
- Conflict Resolution
- Contact Center Training
- Contract Management
- Creating a Great Webinar
- Creative Problem Solving
- Creativity: Thinking Outside the Box
- Crisis Management
- Critical Thinking
- Customer Service
- Customer Support
- Cyber Security
- Delivering Constructive Criticism
- Developing a Lunch and Learn
- Developing Corporate Behavior
- Developing Creativity
- Developing Emotional Intelligence
- Developing New Managers
- Digital Citizenship
- Diversity, Equity and Inclusion
- Employee Motivation
- Employee Onboarding
- Employee Recruitment
- Employee Termination Processes
- Entrepreneurship
- Event Planning
- Executive and Personal Assistants
- Facilitation Skills
- Generation Gaps
- Goal Setting and Getting Things Done
- Handling a Difficult Customer
- Health and Wellness at Work
- High Performance Teams Inside the Company
- High Performance Teams Remote Workforce
- Hiring Strategies
- Human Resource Management
- Improving Mindfulness
- Improving Self-Awareness
- In Person Sales
- Increasing Your Happiness
- Internet Marketing Fundamentals
- Interpersonal Skills
- Job Search Skills
- Knowledge Management
- Leadership and Influence
- Leadership Development for Women
- Lean Six Sigma
- Life Coaching Essentials
- Manager Management
- Managing Personal Finances
- Managing Workplace Anxiety
- Managing Workplace Harassment
- Marketing Basics
- Measuring Results From Training
- Media and Public Relations
- Meeting Management
- Middle Manager
- Millennial Onboarding
- mLearning Essentials
- Motivating Your Sales Team
- Multi-Level Marketing
- Negotiation Skills
- Networking Outside the Company
- Networking Within the Company
- Office Health and Safety
- Office Politics For Managers
- Organizational Skills
- Overcoming Sales Objections
- Performance Management
- Personal Branding
- Personal Productivity
- Presentation Skills
- Project Management
- Proposal Writing
- Prospecting and Lead Generation
- Public Speaking
- Recognizing Employee Excellence
- Respect in the Workplace
- Responsibility in the Workplace
- Risk Assessment and Management
- Safety in the Workplace
- Sales Fundamentals
- Self-Leadership
- Sensitivity Training
- Servant Leadership
- Social Intelligence
- Social Learning
- Social Media In The Workplace
- Social Media Marketing
- Stress Management
- Supervising Others
- Supply Chain Management
- Taking Initiative
- Talent Management
- Team Building For Managers
- Team Building Through Chemistry
- Teamwork and Team Building
- Telephone Etiquette
- Telework And Telecommuting
- Ten Soft Skills You Need
- The Cloud and Business
- Time Management
- Top 10 Sales Secrets
- Trade Show Staff Training
- Train-The-Trainer
- Trust Building and Resilience Development
- Unconscious Bias
- Universal Safety Practices
- Virtual Team Building and Management
- Work-Life Balance
- Workplace Bullying
- Workplace Harassment
- Workplace Violence