This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

• You met someone important and had no idea what to say or do?
• You spilled soup all over yourself at an important business event?
• You showed up at an important meeting under or overdressed?

Let"s face it: we"ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Just Some of our satisfied customers. View All Clients

“These materials are a life saver...”   Read more testimonials

---

Everything you need to teach a one-day workshop for Business Etiquette:

Training Manuals	PowerPoint Slides
Instructor's Guide	Quick Reference Job Aids
Icebreakers, Activities,  & Exercise Files	Pre-Assignments, Pre-/Post-Assessments
Promotional Advertorials	Lesson Plans with Flip Chart Notes

Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

Download
Free Sample

Business Etiquette

Module One: Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Module Two: Understanding Etiquette Etiquette Defined The Importance of Business Etiquette Module Three: Networking for Success Creating an Effective Introduction Making a Great First Impression Minimizing Nervousness Using Business Cards Effectively Remembering Names Module Four: The Meet and Greet The Three-Step Process The Four Levels of Conversation Module Five: The Dining in Style Understanding Your Place Setting Using Your Napkin Eating Your Meal Sticky Situations and Possible Solutions Module Six: Eating Out Ordering in a Restaurant About Alcoholic Beverages Paying the Bill Tipping Module Seven: Business Email Etiquette Addressing Your Message Grammar and Acronyms Top 5 Technology Tips Module Eight: Telephone Etiquette Developing an Appropriate Greeting Dealing with Voicemail Cell phone Do's and Don'ts Module Nine: The Written Letter Thank You Notes Formal Letters Informal Letters Module Ten: Dressing for Success The Meaning of Colors Interpreting Common Dress Codes Deciding What to Wear Module Eleven: International Etiquette General Rules Important Points Preparation Tips Module Twelve: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations