Administrative Support

  • $597.00
    Unit price per 

Administrative Support

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

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Everything you need to teach a one-day workshop for Administrative Support:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes

Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

Free Sample

Administrative Office Procedures

  Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Getting Organized, Part One
  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail
Module Three: Getting Organized, Part Two
  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module Four: Managing Time
  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules
Module Five: Getting It All Done On Time
  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting
Module Six: Special Tasks
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
      Module Seven: Verbal Communication Skills
    • Listening and Hearing: They Aren"t the Same Thing
    • Asking Questions
    • Communicating with Power
    Module Eight: Non-Verbal Communication Skills
    • Body Language
    • The Signals You Send to Others
    • It"s Not What You Say, It"s How You Say It
    Module Nine: Empowering Yourself
    • Being Assertive
    • Resolving Conflict
    • Building Consensus
    • Making Decisions
    Module Ten: The Team of Two
    • Working with Your Manager
    • Influencing Skills
    • What to Do in Sticky Situations
    Module Eleven: Taking Care of Yourself
    • Ergonomics
    • Stress Management
    • Dealing with a Heavy Workload
    Module Twelve: Wrapping Up
    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations

      Other Course Kit's Available:

      1. Accountability in the Workplace
      2. Administrative Office Procedures
      3. Administrative Support
      4. Adult Learning - Mental Skills
      5. Adult Learning - Physical Skills
      6. Anger Management
      7. Appreciative Inquiry
      8. Archiving and Records Management
      9. Attention Management
      10. Basic Bookkeeping
      11. Being a Likeable Boss
      12. Body Language Basics
      13. Budgets and Financial Reports
      14. Building Confidence and Assertiveness
      15. Business Acumen
      16. Business Ethics
      17. Business Etiquette
      18. Business Succession Planning
      19. Business Writing
      20. Call Center Training
      21. Change Management
      22. Civility in the Workplace
      23. Coaching and Mentoring
      24. Coaching Salespeople
      25. Collaborative Business Writing
      26. Communication Strategies
      27. Conducting Annual Employee Reviews
      28. Conflict Resolution
      29. Contact Center Training
      30. Contract Management
      31. Creating a Great Webinar
      32. Creative Problem Solving
      33. Creativity: Thinking Outside the Box
      34. Crisis Management
      35. Critical Thinking
      36. Customer Service
      37. Customer Support
      38. Cyber Security
      39. Delivering Constructive Criticism
      40. Developing a Lunch and Learn
      41. Developing Corporate Behavior
      42. Developing Creativity
      43. Developing Emotional Intelligence
      44. Developing New Managers
      45. Digital Citizenship
      46. Diversity, Equity and Inclusion
      47. Employee Motivation
      48. Employee Onboarding
      49. Employee Recognition
      50. Employee Recruitment
      51. Employee Termination Processes
      52. Entrepreneurship
      53. Event Planning
      54. Executive and Personal Assistants
      55. Facilitation Skills
      56. Generation Gaps
      57. Goal Setting and Getting Things Done
      58. Handling a Difficult Customer
      59. Health and Wellness at Work
      60. High Performance Teams Inside the Company
      61. High Performance Teams Remote Workforce
      62. Hiring Strategies
      63. Human Resource Management
      64. Improving Mindfulness
      65. Improving Self-Awareness
      66. In Person Sales
      67. Increasing Your Happiness
      68. Internet Marketing Fundamentals
      69. Interpersonal Skills
      70. Job Search Skills
      71. Knowledge Management
      72. Leadership and Influence
      73. Lean Process and Six Sigma
      74. Life Coaching Essentials
      75. Manager Management
      76. Managing Personal Finances
      77. Managing Workplace Anxiety
      78. Managing Workplace Harassment
      79. Marketing Basics
      80. Measuring Results From Training
      81. Media and Public Relations
      82. Meeting Management
      83. Middle Manager
      84. Millennial Onboarding
      85. mLearning Essentials
      86. Motivating Your Sales Team
      87. Multi-Level Marketing
      88. Negotiation Skills
      89. Networking Outside the Company
      90. Networking Within the Company
      91. Office Health and Safety
      92. Office Politics For Managers
      93. Organizational Skills
      94. Overcoming Sales Objections
      95. Performance Management
      96. Personal Branding
      97. Personal Productivity
      98. Presentation Skills
      99. Project Management
      100. Proposal Writing
      101. Prospecting and Lead Generation
      102. Public Speaking
      103. Respect in the Workplace
      104. Responsibility in the Workplace
      105. Risk Assessment and Management
      106. Safety in the Workplace
      107. Sales Fundamentals
      108. Self-Leadership
      109. Sensitivity Training
      110. Servant Leadership
      111. Social Intelligence
      112. Social Learning
      113. Social Media In The Workplace
      114. Social Media Marketing
      115. Stress Management
      116. Supervising Others
      117. Supply Chain Management
      118. Taking Initiative
      119. Talent Management
      120. Team Building For Managers
      121. Team Building Through Chemistry
      122. Teamwork and Team Building
      123. Telephone Etiquette
      124. Telework And Telecommuting
      125. Ten Soft Skills You Need
      126. The Cloud and Business
      127. Time Management
      128. Top 10 Sales Secrets
      129. Trade Show Staff Training
      130. Train-The-Trainer
      131. Trust Building and Resilience Development
      132. Unconscious Bias
      133. Universal Safety Practices
      134. Virtual Team Building and Management
      135. Women in Leadership
      136. Work-Life Balance
      137. Workplace Bullying
      138. Workplace Harassment
      139. Workplace Violence