Administrative Support

  • $597.00
    Unit price per 


Administrative Support

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.


In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.


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Everything you need to teach a one-day workshop for Administrative Support:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.



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Administrative Office Procedures

  Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Getting Organized, Part One
  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail
Module Three: Getting Organized, Part Two
  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module Four: Managing Time
  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules
Module Five: Getting It All Done On Time
  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting
Module Six: Special Tasks
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
      Module Seven: Verbal Communication Skills
    • Listening and Hearing: They Aren"t the Same Thing
    • Asking Questions
    • Communicating with Power
    Module Eight: Non-Verbal Communication Skills
    • Body Language
    • The Signals You Send to Others
    • It"s Not What You Say, It"s How You Say It
    Module Nine: Empowering Yourself
    • Being Assertive
    • Resolving Conflict
    • Building Consensus
    • Making Decisions
    Module Ten: The Team of Two
    • Working with Your Manager
    • Influencing Skills
    • What to Do in Sticky Situations
    Module Eleven: Taking Care of Yourself
    • Ergonomics
    • Stress Management
    • Dealing with a Heavy Workload
    Module Twelve: Wrapping Up
    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations

      Other Course Kits Available:

      1. Accountability in the Workplace
      2. Administrative Office Procedures
      3. Administrative Support
      4. Adult Learning - Mental Skills
      5. Adult Learning - Physical Skills
      6. Anger Management
      7. Appreciative Inquiry
      8. Archiving and Records Management
      9. Attention Management
      10. Basic Bookkeeping
      11. Being a Likeable Boss
      12. Body Language Basics
      13. Budgets and Financial Reports
      14. Building Confidence and Assertiveness
      15. Business Acumen
      16. Business Ethics
      17. Business Etiquette
      18. Business Succession Planning
      19. Business Writing
      20. Call Center Training
      21. Change Management
      22. Civility in the Workplace
      23. Coaching and Mentoring
      24. Coaching Salespeople
      25. Collaborative Business Writing
      26. Communication Strategies
      27. Conducting Annual Employee Reviews
      28. Conflict Resolution
      29. Contact Center Training
      30. Contract Management
      31. Creating a Great Webinar
      32. Creative Problem Solving
      33. Creativity: Thinking Outside the Box
      34. Crisis Management
      35. Critical Thinking
      36. Customer Service
      37. Customer Support
      38. Cyber Security
      39. Delivering Constructive Criticism
      40. Developing a Lunch and Learn
      41. Developing Corporate Behavior
      42. Developing Creativity
      43. Developing Emotional Intelligence
      44. Developing New Managers
      45. Digital Citizenship
      46. Diversity, Equity and Inclusion
      47. Employee Motivation
      48. Employee Onboarding
      49. Employee Recognition
      50. Employee Recruitment
      51. Employee Termination Processes
      52. Entrepreneurship
      53. Event Planning
      54. Executive and Personal Assistants
      55. Facilitation Skills
      56. Generation Gaps
      57. Goal Setting and Getting Things Done
      58. Handling a Difficult Customer
      59. Health and Wellness at Work
      60. High Performance Teams Inside the Company
      61. High Performance Teams Remote Workforce
      62. Hiring Strategies
      63. Human Resource Management
      64. Improving Mindfulness
      65. Improving Self-Awareness
      66. In Person Sales
      67. Increasing Your Happiness
      68. Internet Marketing Fundamentals
      69. Interpersonal Skills
      70. Job Search Skills
      71. Knowledge Management
      72. Leadership and Influence
      73. Leadership Development for Women
      74. Lean Six Sigma
      75. Life Coaching Essentials
      76. Manager Management
      77. Managing Personal Finances
      78. Managing Workplace Anxiety
      79. Managing Workplace Harassment
      80. Marketing Basics
      81. Measuring Results From Training
      82. Media and Public Relations
      83. Meeting Management
      84. Middle Manager
      85. Millennial Onboarding
      86. mLearning Essentials
      87. Motivating Your Sales Team
      88. Multi-Level Marketing
      89. Negotiation Skills
      90. Networking Outside the Company
      91. Networking Within the Company
      92. Office Health and Safety
      93. Office Politics For Managers
      94. Organizational Skills
      95. Overcoming Sales Objections
      96. Performance Management
      97. Personal Branding
      98. Personal Productivity
      99. Presentation Skills
      100. Project Management
      101. Proposal Writing
      102. Prospecting and Lead Generation
      103. Public Speaking
      104. Respect in the Workplace
      105. Responsibility in the Workplace
      106. Risk Assessment and Management
      107. Safety in the Workplace
      108. Sales Fundamentals
      109. Self-Leadership
      110. Sensitivity Training
      111. Servant Leadership
      112. Social Intelligence
      113. Social Learning
      114. Social Media In The Workplace
      115. Social Media Marketing
      116. Stress Management
      117. Supervising Others
      118. Supply Chain Management
      119. Taking Initiative
      120. Talent Management
      121. Team Building For Managers
      122. Team Building Through Chemistry
      123. Teamwork and Team Building
      124. Telephone Etiquette
      125. Telework And Telecommuting
      126. Ten Soft Skills You Need
      127. The Cloud and Business
      128. Time Management
      129. Top 10 Sales Secrets
      130. Trade Show Staff Training
      131. Train-The-Trainer
      132. Trust Building and Resilience Development
      133. Unconscious Bias
      134. Universal Safety Practices
      135. Virtual Team Building and Management
      136. Work-Life Balance
      137. Workplace Bullying
      138. Workplace Harassment
      139. Workplace Violence