Administrative Office Procedures

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Administrative Office Procedures

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. 

With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company"s vision and its everyday operations.


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Everything you need to teach a one-day workshop for Administrative Office Procedures:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.


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Administrative Office Procedures

 Module One: Getting Started
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives


Module Two: Why Your Office Needs Administrative Procedures
  • Business Continuity
  • Succession Planning
  • Internal and External Audit Requirements
  • Recovery Planning
  • Case Study
  • Module Two: Review Questions


Module Three: Gathering the Right Tools
  • Binder
  • Section Divider
  • Sheet Protectors
  • Cover to Cover Binders
  • Case Study
  • Module Three: Review Questions


Module Four: Identifying Procedures to Include
  • Tracking Tasks for Some Days
  • Reach Out to Other Employees for Feedback/Ideas
  • Write Down Daily Tasks
  • Keep Track Using a Spreadsheet
  • Case Study
  • Module Four: Review Questions


Module Five: Top Five Procedures to Record
  • Use a Template to Stay Consistent from Track to Track
  • Be as Detailed as Possible
  • Use Bullet Points Instead of Paragraphs
  • Ask Someone to Execute the Procedure
  • Case Study
  • Module Five: Review Questions


Module Six: What to Include in Your Binder (I)
  • Phone Etiquette
  • Business Writing
  • Effective Time Management
  • Creating Meeting Arrangements
  • Case Study
  • Module Six: Review Questions


Module Seven: What to Include in Your Binder (II)
  • Policy on Absences
  • Breaks
  • Salaries
  • Benefits
  • Case Study
  • Module Seven: Review Questions


Module Eight: Organizing Your Binder
  • Create a Table of Contents
  • List Each Section (e.g. Accounting)
  • List Procedures in that Section
  • Keep Binder Updated with any New Changes
  • Case Study
  • Module Eight: Review Questions


Module Nine: What Not to Include in the Procedure Guide
  • Passwords
  • Identify Other Confidential Information Via Your Employer
  • Store Information in a Separate Folder Outside of the Guide
  • Find a Secure Location to Store
  • Case Study
  • Module Nine: Review Questions


Module Ten: Share Office Procedure Guide
  • Give Guide to Boss/Executive to Review
  • Inform Office Personnel of Procedure Guide
  • Place Guide in a Visible Area
  • Allow Office Personnel to Express Improvements/Updates if Needed
  • Case Study
  • Module Ten: Review Questions


Module Eleven: Successfully Executing the Guide
  • Create a One Hour Meeting/Seminar for Employees
  • Stay Consistent with Procedures
  • Make Employees Aware of any Updated Changes
  • Keep Open to Improvements
  • Case Study
  • Module Eleven: Review Questions


Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Other Course Kit's Available:

  1. Accountability in the Workplace
  2. Administrative Office Procedures
  3. Administrative Support
  4. Adult Learning - Mental Skills
  5. Adult Learning - Physical Skills
  6. Anger Management
  7. Appreciative Inquiry
  8. Archiving and Records Management
  9. Attention Management
  10. Basic Bookkeeping
  11. Being a Likeable Boss
  12. Body Language Basics
  13. Budgets and Financial Reports
  14. Building Confidence and Assertiveness
  15. Business Acumen
  16. Business Ethics
  17. Business Etiquette
  18. Business Succession Planning
  19. Business Writing
  20. Call Center Training
  21. Change Management
  22. Civility in the Workplace
  23. Coaching and Mentoring
  24. Coaching Salespeople
  25. Collaborative Business Writing
  26. Communication Strategies
  27. Conducting Annual Employee Reviews
  28. Conflict Resolution
  29. Contact Center Training
  30. Contract Management
  31. Creating a Great Webinar
  32. Creative Problem Solving
  33. Creativity: Thinking Outside the Box
  34. Crisis Management
  35. Critical Thinking
  36. Customer Service
  37. Customer Support
  38. Cyber Security
  39. Delivering Constructive Criticism
  40. Developing a Lunch and Learn
  41. Developing Corporate Behavior
  42. Developing Creativity
  43. Developing Emotional Intelligence
  44. Developing New Managers
  45. Digital Citizenship
  46. Diversity, Equity and Inclusion
  47. Employee Motivation
  48. Employee Onboarding
  49. Employee Recognition
  50. Employee Recruitment
  51. Employee Termination Processes
  52. Entrepreneurship
  53. Event Planning
  54. Executive and Personal Assistants
  55. Facilitation Skills
  56. Generation Gaps
  57. Goal Setting and Getting Things Done
  58. Handling a Difficult Customer
  59. Health and Wellness at Work
  60. High Performance Teams Inside the Company
  61. High Performance Teams Remote Workforce
  62. Hiring Strategies
  63. Human Resource Management
  64. Improving Mindfulness
  65. Improving Self-Awareness
  66. In Person Sales
  67. Increasing Your Happiness
  68. Internet Marketing Fundamentals
  69. Interpersonal Skills
  70. Job Search Skills
  71. Knowledge Management
  72. Leadership and Influence
  73. Leadership Development for Women
  74. Lean Process and Six Sigma
  75. Life Coaching Essentials
  76. Manager Management
  77. Managing Personal Finances
  78. Managing Workplace Anxiety
  79. Managing Workplace Harassment
  80. Marketing Basics
  81. Measuring Results From Training
  82. Media and Public Relations
  83. Meeting Management
  84. Middle Manager
  85. Millennial Onboarding
  86. mLearning Essentials
  87. Motivating Your Sales Team
  88. Multi-Level Marketing
  89. Negotiation Skills
  90. Networking Outside the Company
  91. Networking Within the Company
  92. Office Health and Safety
  93. Office Politics For Managers
  94. Organizational Skills
  95. Overcoming Sales Objections
  96. Performance Management
  97. Personal Branding
  98. Personal Productivity
  99. Presentation Skills
  100. Project Management
  101. Proposal Writing
  102. Prospecting and Lead Generation
  103. Public Speaking
  104. Respect in the Workplace
  105. Responsibility in the Workplace
  106. Risk Assessment and Management
  107. Safety in the Workplace
  108. Sales Fundamentals
  109. Self-Leadership
  110. Sensitivity Training
  111. Servant Leadership
  112. Social Intelligence
  113. Social Learning
  114. Social Media In The Workplace
  115. Social Media Marketing
  116. Stress Management
  117. Supervising Others
  118. Supply Chain Management
  119. Taking Initiative
  120. Talent Management
  121. Team Building For Managers
  122. Team Building Through Chemistry
  123. Teamwork and Team Building
  124. Telephone Etiquette
  125. Telework And Telecommuting
  126. Ten Soft Skills You Need
  127. The Cloud and Business
  128. Time Management
  129. Top 10 Sales Secrets
  130. Trade Show Staff Training
  131. Train-The-Trainer
  132. Trust Building and Resilience Development
  133. Unconscious Bias
  134. Universal Safety Practices
  135. Virtual Team Building and Management
  136. Work-Life Balance
  137. Workplace Bullying
  138. Workplace Harassment
  139. Workplace Violence