Ten Soft Skills You Need

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Ten Soft Skills You Need

The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.

With our Ten Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.


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Everything you need to teach a one-day workshop for Ten Soft Skills You Need:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook works, e-learning, and cloud-based LMS.

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Ten Soft Skills You Need Outline:

Module One: Getting Started
  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan
Module Two: What are Soft Skills?
  • Definition of Soft Skills
  • Empathy and the Emotional Intelligence Quotient
  • Professionalism
  • Learned vs. Inborn Traits
  • Case Study
  • Module Two: Review Questions
Module Three: Soft Skill 1: Communication
  • Ways We Communicate
  • Improving Non-Verbal Communication
  • Listening
  • Openness and Honesty
  • Case Study
  • Module Three: Review Questions
Module Four: Soft Skill 2: Teamwork
  • Identifying Capabilities
  • Get Into Your Role
  • Learn the Whole Process
  • The Power of Flow
  • Case Study
  • Module Four: Review Questions
Module Five: Soft Skill 3: Problem Solving
  • Define the Problem
  • Generate Alternative Solutions
  • Evaluate the Plans
  • Implementation and Re-evaluation
  • Case Study
  • Module Five: Review Questions
Module Six: Soft Skill 4: Time Management
  • The Art of Scheduling
  • Prioritizing
  • Managing Distractions
  • The Multitasking Myth
  • Case Study
  • Module Six: Review Questions
                                                                                Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic
                                                                                • What Are You Working For?
                                                                                • Caring for Others vs. Self
                                                                                • Building Trust
                                                                                • Work Is Its Own Reward
                                                                                • Case Study
                                                                                • Module Seven: Review Questions
                                                                                Module Eight: Soft Skill 7: Adaptability/Flexibility
                                                                                • Getting over the Good Old Days Syndrome
                                                                                • Changing to Manage Process
                                                                                • Changing to Manage People
                                                                                • Showing You"re Worth Your Weight in Adaptability
                                                                                • Case Study
                                                                                • Module Eight: Review Questions
                                                                                Module Nine: Soft Skill 8: Self-Confidence
                                                                                • Confident Traits
                                                                                • Self-Questionnaire
                                                                                • Surefire Confidence Building Tactics
                                                                                • Build Up Others
                                                                                • Case Study
                                                                                • Module Nine: Review Questions
                                                                                Module Ten: Soft Skill 9: Ability to Learn From Criticism
                                                                                • Wow, You Mean I"m Not Perfect?
                                                                                • Listen With An Open Mind
                                                                                • Analyze and Learn
                                                                                • Clear the Air and Don"t Hold Any Grudges
                                                                                • Case Study
                                                                                • Module Ten: Review Questions
                                                                                Module Eleven: Soft Skill 10: Networking
                                                                                • Redefining Need
                                                                                • Identifying Others" Interests
                                                                                • Reaching Out
                                                                                • When to Back Off
                                                                                • Case Study
                                                                                • Module Eleven: Review Questions
                                                                                Module Twelve: Wrapping Up
                                                                                • Words From The Wise
                                                                                • Review Of The Parking Lot
                                                                                • Lessons Learned
                                                                                • Recommended Reading
                                                                                • Completion Of Action Plans And Evaluations

                                                                                                                                                              Administrative Skills

                                                                                                                                                              1. Accountability in the Workplace
                                                                                                                                                              2. Administrative Office Procedures
                                                                                                                                                              3. Administrative Support
                                                                                                                                                              4. Archiving and Records Management
                                                                                                                                                              5. Basic Bookkeeping
                                                                                                                                                              6. Business Writing
                                                                                                                                                              7. Collaborative Business Writing
                                                                                                                                                              8. Executive and Personal Assistants
                                                                                                                                                              9. Meeting Management
                                                                                                                                                              10. Organizational Skills
                                                                                                                                                              11. Social Media In The Workplace
                                                                                                                                                              12. Supply Chain Management

                                                                                                                                                              Career Development

                                                                                                                                                              1. Assertiveness And Self-Confidence
                                                                                                                                                              2. Communication Strategies
                                                                                                                                                              3. Creative Problem Solving
                                                                                                                                                              4. Developing Creativity
                                                                                                                                                              5. Digital Citizenship
                                                                                                                                                              6. Entrepreneurship
                                                                                                                                                              7. Interpersonal Skills
                                                                                                                                                              8. mLearning Essentials
                                                                                                                                                              9. Negotiation Skills
                                                                                                                                                              10. Personal Branding
                                                                                                                                                              11. Project Management
                                                                                                                                                              12. Telework And Telecommuting
                                                                                                                                                              13. Ten Soft Skills You Need
                                                                                                                                                              14. The Cloud and Business
                                                                                                                                                              15. Time Management
                                                                                                                                                              16. Women in Leadership

                                                                                                                                                              Human Resources

                                                                                                                                                              1. Business Succession Planning
                                                                                                                                                              2. Contract Management
                                                                                                                                                              3. Crisis Management
                                                                                                                                                              4. Developing a Lunch and Learn
                                                                                                                                                              5. Diversity and Inclusion
                                                                                                                                                              6. Employee Onboarding
                                                                                                                                                              7. Employee Recruitment
                                                                                                                                                              8. Employee Termination Processes
                                                                                                                                                              9. Generation Gaps
                                                                                                                                                              10. Health and Wellness at Work
                                                                                                                                                              11. Hiring Strategies
                                                                                                                                                              12. Human Resource Management
                                                                                                                                                              13. Managing Workplace Harassment
                                                                                                                                                              14. Measuring Results From Training
                                                                                                                                                              15. Millennial Onboarding
                                                                                                                                                              16. Office Health And Safety
                                                                                                                                                              17. Sensitivity Training
                                                                                                                                                              18. Talent Management
                                                                                                                                                              19. Train-The-Trainer
                                                                                                                                                              20. Universal Safety Practices
                                                                                                                                                              21. Workplace Diversity
                                                                                                                                                              22. Workplace Harassment
                                                                                                                                                              23. Workplace Violence

                                                                                                                                                              Personal Development

                                                                                                                                                              1. Adult Learning - Mental Skills
                                                                                                                                                              2. Adult Learning - Physical Skills
                                                                                                                                                              3. Anger Management
                                                                                                                                                              4. Attention Management
                                                                                                                                                              5. Being A Likeable Boss
                                                                                                                                                              6. Critical Thinking
                                                                                                                                                              7. Emotional Intelligence
                                                                                                                                                              8. Goal Setting and Getting Things Done
                                                                                                                                                              9. Improving Mindfulness
                                                                                                                                                              10. Improving Self-Awareness
                                                                                                                                                              11. Increasing Your Happiness
                                                                                                                                                              12. Job Search Skills
                                                                                                                                                              13. Life Coaching Essentials
                                                                                                                                                              14. Managing Personal Finances
                                                                                                                                                              15. Managing Workplace Anxiety
                                                                                                                                                              16. Personal Productivity
                                                                                                                                                              17. Public Speaking
                                                                                                                                                              18. Social Intelligence
                                                                                                                                                              19. Social Learning
                                                                                                                                                              20. Stress Management
                                                                                                                                                              21. Taking Initiative
                                                                                                                                                              22. Work-Life Balance

                                                                                                                                                              Sales And Marketing

                                                                                                                                                              1. Body Language Basics
                                                                                                                                                              2. Call Center Training
                                                                                                                                                              3. Coaching Salespeople
                                                                                                                                                              4. Contact Center Training
                                                                                                                                                              5. Creating a Great Webinar
                                                                                                                                                              6. Employee Recognition
                                                                                                                                                              7. Event Planning
                                                                                                                                                              8. High Performance Teams Inside the Company
                                                                                                                                                              9. High Performance Teams Remote Workforce
                                                                                                                                                              10. In Person Sales
                                                                                                                                                              11. Internet Marketing Fundamentals
                                                                                                                                                              12. Marketing Basics
                                                                                                                                                              13. Media And Public Relations
                                                                                                                                                              14. Motivating Your Sales Team
                                                                                                                                                              15. Multi-Level Marketing
                                                                                                                                                              16. Overcoming Sales Objections
                                                                                                                                                              17. Presentation Skills
                                                                                                                                                              18. Proposal Writing
                                                                                                                                                              19. Prospecting and Lead Generation
                                                                                                                                                              20. Sales Fundamentals
                                                                                                                                                              21. Servant Leadership
                                                                                                                                                              22. Social Media Marketing
                                                                                                                                                              23. Telephone Etiquette
                                                                                                                                                              24. Top 10 Sales Secrets
                                                                                                                                                              25. Trade Show Staff Training

                                                                                                                                                              Supervisors And Managers

                                                                                                                                                              1. Budgets And Financial Reports
                                                                                                                                                              2. Coaching And Mentoring
                                                                                                                                                              3. Conducting Annual Employee Reviews
                                                                                                                                                              4. Developing New Managers
                                                                                                                                                              5. Employee Motivation
                                                                                                                                                              6. Facilitation Skills
                                                                                                                                                              7. Knowledge Management
                                                                                                                                                              8. Leadership And Influence
                                                                                                                                                              9. Lean Process And Six Sigma
                                                                                                                                                              10. Manager Management
                                                                                                                                                              11. Middle Manager
                                                                                                                                                              12. Office Politics For Managers
                                                                                                                                                              13. Performance Management
                                                                                                                                                              14. Self-Leadership
                                                                                                                                                              15. Supervising Others
                                                                                                                                                              16. Team Building Through Chemistry
                                                                                                                                                              17. Virtual Team Building And Management

                                                                                                                                                              Workplace Essentials

                                                                                                                                                              1. Appreciative Inquiry
                                                                                                                                                              2. Business Acumen
                                                                                                                                                              3. Business Ethics
                                                                                                                                                              4. Business Etiquette
                                                                                                                                                              5. Change Management
                                                                                                                                                              6. Civility In The Workplace
                                                                                                                                                              7. Conflict Resolution
                                                                                                                                                              8. Customer Service
                                                                                                                                                              9. Customer Support
                                                                                                                                                              10. Cyber Security
                                                                                                                                                              11. Delivering Constructive Criticism
                                                                                                                                                              12. Developing Corporate Behavior
                                                                                                                                                              13. Handling a Difficult Customer
                                                                                                                                                              14. Networking Outside the Company
                                                                                                                                                              15. Networking Within the Company
                                                                                                                                                              16. Respect in the Workplace
                                                                                                                                                              17. Risk Assessment and Management
                                                                                                                                                              18. Safety In The Workplace
                                                                                                                                                              19. Team Building For Managers
                                                                                                                                                              20. Teamwork And Team Building

                                                                                                                                                              Microsoft Office Specialist (MOS)

                                                                                                                                                              1. Access 2016 Essentials
                                                                                                                                                              2. Excel 2016 Essentials
                                                                                                                                                              3. Outlook 2016 Essentials
                                                                                                                                                              4. PowerPoint 2016 Essentials
                                                                                                                                                              5. Word 2016 Essentials
                                                                                                                                                              6. Excel 2016 Expert
                                                                                                                                                              7. Word 2016 Expert