Social Media In The Workplace

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Social Media In The Workplace

We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is alright to share and what should not be sent out.

Understanding Social Media is about communicating the right way. We are beginning to communicate more through electronic means than face to face. Talking on a phone has been replaced more and more with SMS (texting.) Social media channels are becoming the main form of communication and your participants will realize how Social media and the Workplace can work together.


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Everything you need to teach a one-day workshop for Social Media In The Workplace:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

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Social Media In The Workplace:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: What is Social Media?
  • Online Communities
  • User Created Content
  • Information Sharing
  • Communication Tools
  • Case Study
  • Module Two: Review Questions
Module Three: Defining Your Social Media Policy (I)
  • It Should be a Living Document
  • Choosing an Information Officer
  • What Can and Cannot Be Shared
  • Legal and Ethic Specifications
  • Case Study
  • Module Three: Review Questions
Module Four: Defining Your Social Media Policy (II)
  • New Hire Orientation
  • Let Common Sense Guide You
  • Nothing Offensive
  • Rules on Soliciting and Personal Posts
  • Case Study
  • Module Four: Review Questions
Module Five: Creating a Living Document
  • What is a Living Document?
  • How Often is it Revised?
  • Who Will be in Charge
  • Change Management
  • Case Study
  • Module Five: Review Questions
Module Six: Keeping an Eye on Security
  • Password Rules
  • Needs Constant Monitoring
  • Keeping Information Confidential
  • Protecting Intellectual Property
  • Case Study
  • Module Six: Review Questions
                                                          Module Seven: Rules to Follow When Posting (I)
                                                          • Always Show Respect
                                                          • Stop and Think Before You Post
                                                          • Always be Honest
                                                          • Never Discredit or Talk Ill of Competitors
                                                          • Case Study
                                                          • Module Seven: Review Questions
                                                          Module Eight: Rules to Follow When Posting (II)
                                                          • Be Transparent
                                                          • Act Like You Would in Real Life
                                                          • Grammar and Spelling Still Counts
                                                          • Never Post When You Are Angry
                                                          • Case Study
                                                          • Module Eight: Review Questions
                                                          Module Nine: Benefits of Social media
                                                          • From Audience to Author
                                                          • Builds Customer Loyalty
                                                          • Speed and Flexibility in Communication
                                                          • Two Way Communications
                                                          • Case Study
                                                          • Module Nine: Review Questions
                                                          Module Ten: The Pitfalls of Social Media
                                                          • Bullying
                                                          • Group Think
                                                          • Trolling
                                                          • Remember, It Is Out There Forever
                                                          • Case Study
                                                          • Module Ten: Review Questions
                                                          Module Eleven: Listen to Your Customers
                                                          • They Provide Great Feedback
                                                          • It Makes Them Happy
                                                          • Improves Your Brand
                                                          • Improves Product Development
                                                          • Case Study
                                                          • Module Eleven: Review Questions
                                                          Module Twelve: Wrapping Up
                                                          • Words from the Wise
                                                          • Review of Parking Lot
                                                          • Lessons Learned
                                                          • Completion of Action Plans and Evaluations

                                                                                                                  Administrative Skills

                                                                                                                  1. Administrative Office Procedures
                                                                                                                  2. Administrative Support
                                                                                                                  3. Archiving and Records Management
                                                                                                                  4. Basic Bookkeeping
                                                                                                                  5. Business Writing
                                                                                                                  6. Collaborative Business Writing
                                                                                                                  7. Executive and Personal Assistants
                                                                                                                  8. Meeting Management
                                                                                                                  9. Organizational Skills
                                                                                                                  10. Social Media In The Workplace
                                                                                                                  11. Supply Chain Management

                                                                                                                  Career Development

                                                                                                                  1. Assertiveness And Self-Confidence
                                                                                                                  2. Communication Strategies
                                                                                                                  3. Creative Problem Solving
                                                                                                                  4. Developing Creativity
                                                                                                                  5. Digital Citizenship
                                                                                                                  6. Entrepreneurship
                                                                                                                  7. Interpersonal Skills
                                                                                                                  8. mLearning Essentials
                                                                                                                  9. Negotiation Skills
                                                                                                                  10. Personal Branding
                                                                                                                  11. Project Management
                                                                                                                  12. Telework And Telecommuting
                                                                                                                  13. Ten Soft Skills You Need
                                                                                                                  14. The Cloud and Business
                                                                                                                  15. Time Management
                                                                                                                  16. Women in Leadership

                                                                                                                  Human Resources

                                                                                                                  1. Business Succession Planning
                                                                                                                  2. Contract Management
                                                                                                                  3. Crisis Management
                                                                                                                  4. Developing a Lunch and Learn
                                                                                                                  5. Diversity and Inclusion
                                                                                                                  6. Employee Onboarding
                                                                                                                  7. Employee Recruitment
                                                                                                                  8. Employee Termination Processes
                                                                                                                  9. Generation Gaps
                                                                                                                  10. Health and Wellness at Work
                                                                                                                  11. Hiring Strategies
                                                                                                                  12. Human Resource Management
                                                                                                                  13. Managing Workplace Harassment
                                                                                                                  14. Measuring Results From Training
                                                                                                                  15. Millennial Onboarding
                                                                                                                  16. Office Health And Safety
                                                                                                                  17. Talent Management
                                                                                                                  18. Train-The-Trainer
                                                                                                                  19. Universal Safety Practices
                                                                                                                  20. Workplace Diversity
                                                                                                                  21. Workplace Harassment
                                                                                                                  22. Workplace Violence

                                                                                                                  Personal Development

                                                                                                                  1. Adult Learning - Mental Skills
                                                                                                                  2. Adult Learning - Physical Skills
                                                                                                                  3. Anger Management
                                                                                                                  4. Attention Management
                                                                                                                  5. Being A Likeable Boss
                                                                                                                  6. Critical Thinking
                                                                                                                  7. Emotional Intelligence
                                                                                                                  8. Goal Setting and Getting Things Done
                                                                                                                  9. Improving Mindfulness
                                                                                                                  10. Improving Self-Awareness
                                                                                                                  11. Increasing Your Happiness
                                                                                                                  12. Job Search Skills
                                                                                                                  13. Life Coaching Essentials
                                                                                                                  14. Managing Personal Finances
                                                                                                                  15. Managing Workplace Anxiety
                                                                                                                  16. Personal Productivity
                                                                                                                  17. Public Speaking
                                                                                                                  18. Social Intelligence
                                                                                                                  19. Social Learning
                                                                                                                  20. Stress Management
                                                                                                                  21. Taking Initiative
                                                                                                                  22. Work-Life Balance

                                                                                                                  Sales And Marketing

                                                                                                                  1. Body Language Basics
                                                                                                                  2. Call Center Training
                                                                                                                  3. Coaching Salespeople
                                                                                                                  4. Contact Center Training
                                                                                                                  5. Creating a Great Webinar
                                                                                                                  6. Employee Recognition
                                                                                                                  7. Event Planning
                                                                                                                  8. High Performance Teams Inside the Company
                                                                                                                  9. High Performance Teams Remote Workforce
                                                                                                                  10. In Person Sales
                                                                                                                  11. Internet Marketing Fundamentals
                                                                                                                  12. Marketing Basics
                                                                                                                  13. Media And Public Relations
                                                                                                                  14. Motivating Your Sales Team
                                                                                                                  15. Multi-Level Marketing
                                                                                                                  16. Overcoming Sales Objections
                                                                                                                  17. Presentation Skills
                                                                                                                  18. Proposal Writing
                                                                                                                  19. Prospecting and Lead Generation
                                                                                                                  20. Sales Fundamentals
                                                                                                                  21. Servant Leadership
                                                                                                                  22. Social Media Marketing
                                                                                                                  23. Telephone Etiquette
                                                                                                                  24. Top 10 Sales Secrets
                                                                                                                  25. Trade Show Staff Training

                                                                                                                  Supervisors And Managers

                                                                                                                  1. Budgets And Financial Reports
                                                                                                                  2. Coaching And Mentoring
                                                                                                                  3. Conducting Annual Employee Reviews
                                                                                                                  4. Developing New Managers
                                                                                                                  5. Employee Motivation
                                                                                                                  6. Facilitation Skills
                                                                                                                  7. Knowledge Management
                                                                                                                  8. Leadership And Influence
                                                                                                                  9. Lean Process And Six Sigma
                                                                                                                  10. Manager Management
                                                                                                                  11. Middle Manager
                                                                                                                  12. Office Politics For Managers
                                                                                                                  13. Performance Management
                                                                                                                  14. Self-Leadership
                                                                                                                  15. Supervising Others
                                                                                                                  16. Team Building Through Chemistry
                                                                                                                  17. Virtual Team Building And Management

                                                                                                                  Workplace Essentials

                                                                                                                  1. Appreciative Inquiry
                                                                                                                  2. Business Acumen
                                                                                                                  3. Business Ethics
                                                                                                                  4. Business Etiquette
                                                                                                                  5. Change Management
                                                                                                                  6. Civility In The Workplace
                                                                                                                  7. Conflict Resolution
                                                                                                                  8. Customer Service
                                                                                                                  9. Customer Support
                                                                                                                  10. Cyber Security
                                                                                                                  11. Delivering Constructive Criticism
                                                                                                                  12. Developing Corporate Behavior
                                                                                                                  13. Handling a Difficult Customer
                                                                                                                  14. Networking Outside the Company
                                                                                                                  15. Networking Within the Company
                                                                                                                  16. Risk Assessment and Management
                                                                                                                  17. Safety In The Workplace
                                                                                                                  18. Team Building For Managers
                                                                                                                  19. Teamwork And Team Building

                                                                                                                  Microsoft Office Specialist (MOS)

                                                                                                                  1. Access 2016 Essentials
                                                                                                                  2. Excel 2016 Essentials
                                                                                                                  3. Outlook 2016 Essentials
                                                                                                                  4. PowerPoint 2016 Essentials
                                                                                                                  5. Word 2016 Essentials
                                                                                                                  6. Excel 2016 Expert
                                                                                                                  7. Word 2016 Expert