Outlook 2016 Essentials

  • $499.00
    Unit price per 


Outlook 2016 Essentials

Learners will be able to use Outlook to enhance professional correspondence, create calendars, and schedule appointments. Participants will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations including sending email for marketing campaigns, planning staff meetings, and assigning action items from those meetings.


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Everything you need to teach a one-day workshop for Outlook 2016 Essentials:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: e-learning, and cloud-based LMS.

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Outlook 2016 Essentials Course Outline:

Module One: Manage the Outlook Environment for Productivity
  • Customize Settings
    • Customize reply messages
    • Change text formats for all outgoing messages
    • Customize the Navigation Pane
    • Configure reviews
    • Manage multiple accounts
    • Add an account
  • Print and Save Information
    • Print message, calendar, contact, or task information
    • Save message attachments
    • Preview attachments
    • Save messages in alternate formats
    • Export messages to a data file
  • Perform Search Operations in Outlook
    • Create new search folders
    • Search for items in messages, tasks, contacts, or calendars
    • Search by using advanced find; search by folder


Module Two: Manage Messages
  • Configure Mail Settings
    • Set fonts for new messages and responses
    • Create, assign, and modify signatures
    • Create and manage rules
    • Create automatic replies
    • Create messages by using Quick Parts
    • Configure Junk Email and Clutter settings
  • Create Messages
    • Create a message
    • Add or remove message attachments
    • Add cc and bcc to messages
    • Add tracking and voting options
    • Forward and reply to messages
    • Request a delivery or read receipt
    • Redirect replies
    • Flag outgoing messages for follow up, importance, and sensitivity
    • Recall a message
  • Format a Message
    • Format text
    • Insert hyperlinks
    • Apply themes and styles
    • Insert messages
    • Add a signature to specific messages
  • Organize and Manage Messages
    • Sort messages
    • Move messages between folders
    • Add new local folders
    • Apply categories
    • Clean up messages
    • Mark a message as read or unread
    • Flag received messages, ignore messages
    • Sort messages by conversation
    • Delete messages
    • Automate repetitive tasks by using Quick Steps
    • Configure basic Auto Archive settings
    • Delegate access


Module Three: Manage Schedules
  • Create and Manage Calendars
    • Create and add calendars
    • Adjust viewing details for calendars
    • Modify calendar time zones
    • Delete calendars
    • Set calendar work times
    • Manage multiple calendars
    • Manage calendar groups
    • Display multiple calendars
    • Share calendars
  • Create Appointments, Meetings, and Events
    • Create calendar items
    • Create recurring calendar items
    • Cancel calendar items
    • Create calendar items from messages
    • Set calendar item times
    • Set up meetings by using the scheduling assistant
    • Set free or busy status for calendar items
    • Schedule resources
    • Set up meeting location by using Room Finder
  • Organize and Manage Appointments, Meetings, and Events
    • Set calendar item importance
    • Forward calendar items
    • Configure reminders
    • Add participants
    • Respond to invitations
    • Update individual or recurring calendar items
    • Share meeting notes
    • Categorize calendar items
  • Create and Manage Notes and Tasks
    • Create and manage tasks
    • Create and organize notes

 

    Module Four: Manage Contacts and Groups
    • Create and Manage Contacts
      • Create a new contact
      • Delete contacts
      • Import contacts from external sources
      • Edit contact information
      • Attach an image to a contact
      • Add tags to contacts
      • Share contacts
      • Create and manage address books
    • Create and Manage Contact Groups
      • Create new contact groups
      • Add contacts to existing contact groups
      • Add notes to a contact group
      • Update contacts within contact groups
      • Delete contact groups
      • Delete contact group members

      Administrative Skills

      1. Accountability in the Workplace
      2. Administrative Office Procedures
      3. Administrative Support
      4. Archiving and Records Management
      5. Basic Bookkeeping
      6. Business Writing
      7. Collaborative Business Writing
      8. Executive and Personal Assistants
      9. Meeting Management
      10. Organizational Skills
      11. Social Media In The Workplace
      12. Supply Chain Management

      Career Development

      1. Assertiveness And Self-Confidence
      2. Communication Strategies
      3. Creative Problem Solving
      4. Developing Creativity
      5. Digital Citizenship
      6. Entrepreneurship
      7. Interpersonal Skills
      8. mLearning Essentials
      9. Negotiation Skills
      10. Personal Branding
      11. Project Management
      12. Telework And Telecommuting
      13. Ten Soft Skills You Need
      14. The Cloud and Business
      15. Time Management
      16. Women in Leadership

      Human Resources

      1. Business Succession Planning
      2. Contract Management
      3. Crisis Management
      4. Developing a Lunch and Learn
      5. Diversity and Inclusion
      6. Employee Onboarding
      7. Employee Recruitment
      8. Employee Termination Processes
      9. Generation Gaps
      10. Health and Wellness at Work
      11. Hiring Strategies
      12. Human Resource Management
      13. Managing Workplace Harassment
      14. Measuring Results From Training
      15. Millennial Onboarding
      16. Office Health And Safety
      17. Sensitivity Training
      18. Talent Management
      19. Train-The-Trainer
      20. Universal Safety Practices
      21. Workplace Diversity
      22. Workplace Harassment
      23. Workplace Violence

      Personal Development

      1. Adult Learning - Mental Skills
      2. Adult Learning - Physical Skills
      3. Anger Management
      4. Attention Management
      5. Being A Likeable Boss
      6. Critical Thinking
      7. Emotional Intelligence
      8. Emotional Intelligence at Work
      9. Goal Setting and Getting Things Done
      10. Improving Mindfulness
      11. Improving Self-Awareness
      12. Increasing Your Happiness
      13. Job Search Skills
      14. Life Coaching Essentials
      15. Managing Personal Finances
      16. Managing Workplace Anxiety
      17. Personal Productivity
      18. Public Speaking
      19. Social Intelligence
      20. Social Learning
      21. Stress Management
      22. Taking Initiative
      23. Trust Building and Resilience
      24. Work-Life Balance

      Sales And Marketing

      1. Body Language Basics
      2. Call Center Training
      3. Coaching Salespeople
      4. Contact Center Training
      5. Creating a Great Webinar
      6. Employee Recognition
      7. Event Planning
      8. High Performance Teams Inside the Company
      9. High Performance Teams Remote Workforce
      10. In Person Sales
      11. Internet Marketing Fundamentals
      12. Marketing Basics
      13. Media And Public Relations
      14. Motivating Your Sales Team
      15. Multi-Level Marketing
      16. Overcoming Sales Objections
      17. Presentation Skills
      18. Proposal Writing
      19. Prospecting and Lead Generation
      20. Sales Fundamentals
      21. Servant Leadership
      22. Social Media Marketing
      23. Telephone Etiquette
      24. Top 10 Sales Secrets
      25. Trade Show Staff Training

      Supervisors And Managers

      1. Budgets And Financial Reports
      2. Coaching And Mentoring
      3. Conducting Annual Employee Reviews
      4. Developing New Managers
      5. Employee Motivation
      6. Facilitation Skills
      7. Knowledge Management
      8. Leadership And Influence
      9. Lean Process And Six Sigma
      10. Manager Management
      11. Middle Manager
      12. Office Politics For Managers
      13. Performance Management
      14. Self-Leadership
      15. Supervising Others
      16. Team Building Through Chemistry
      17. Virtual Team Building And Management

      Workplace Essentials

      1. Appreciative Inquiry
      2. Business Acumen
      3. Business Ethics
      4. Business Etiquette
      5. Change Management
      6. Civility In The Workplace
      7. Conflict Resolution
      8. Customer Service
      9. Customer Support
      10. Cyber Security
      11. Delivering Constructive Criticism
      12. Developing Corporate Behavior
      13. Handling a Difficult Customer
      14. Networking Outside the Company
      15. Networking Within the Company
      16. Respect in the Workplace
      17. Risk Assessment and Management
      18. Safety In The Workplace
      19. Team Building For Managers
      20. Teamwork And Team Building

      Microsoft Office Specialist (MOS)

      1. Access 2016 Essentials
      2. Excel 2016 Essentials
      3. Outlook 2016 Essentials
      4. PowerPoint 2016 Essentials
      5. Word 2016 Essentials
      6. Excel 2016 Expert
      7. Word 2016 Expert