Delivering Constructive Criticism

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Delivering Constructive Criticism

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.


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Everything you need to teach a one-day workshop for Delivering Constructive Criticism:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

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Delivering Constructive Criticism Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: When Should Feedback Occur?
  • Repeated Events or Behavior
  • Breach"s in Company Policy
  • When Informal Feedback has not Worked
  • Immediately After the Occurrence
  • Case Study
  • Module Two: Review Questions
Module Three: Preparing and Planning
  • Gather Facts on the Issue
  • Practice Your Tone
  • Create an Action Plan
  • Keep Written Records
  • Case Study
  • Module Three: Review Questions
Module Four: Choosing a Time and Place
  • Check the Ego at the Door
  • Criticize in Private, Praise in Public
  • It Has to be Face to Face
  • Create a Safe Atmosphere
  • Case Study
  • Module Four: Review Questions
Module Five: During the Session (I)
  • The Feedback Sandwich
  • Monitor Body Language
  • Check for Understanding
  • Practice Active Listening
  • Case Study
  • Module Five: Review Questions
Module Six: During the Session (II)
  • Set Goals
  • Be Collaborative
  • Ask for a Self-Assessment
  • Keep Emotions in Check
  • Case Study
  • Module Six: Review Questions
                                                                Module Seven: Setting Goals
                                                                • SMART Goals
                                                                • The Three P"s
                                                                • Ask for Their Input
                                                                • Be as Specific as Possible
                                                                • Case Study
                                                                • Module Seven: Review Questions
                                                                Module Eight: Diffusing Anger or Negative Emotions
                                                                • Choose the Correct Words
                                                                • Stay on Topic
                                                                • Empathize
                                                                • Try to Avoid "You Messages"
                                                                • Case Study
                                                                • Module Eight: Review Questions
                                                                Module Nine: What Not to Do
                                                                • Attacking or Blaming
                                                                • Not Giving Them a Chance to Speak
                                                                • Talking Down
                                                                • Becoming Emotional
                                                                • Case Study
                                                                • Module Nine: Review Questions
                                                                Module Ten: After the Session (I)
                                                                • Set a Follow-up Meeting
                                                                • Make your Self Available
                                                                • Be Very Specific with the Instructions
                                                                • Provide Support and Resources
                                                                • Case Study
                                                                • Module Ten: Review Questions
                                                                Module Eleven: After the Session (II)
                                                                • Focus on the Future
                                                                • Measuring Results
                                                                • Was the Action Plan Followed?
                                                                • If Improvement is not Seen, Then What?
                                                                • Case Study
                                                                • Module Eleven: Review Questions
                                                                Module Twelve: Wrapping Up
                                                                • Words from the Wise
                                                                • Review of Parking Lot
                                                                • Lessons Learned
                                                                • Completion of Action Plans and Evaluations

                                                                                                                        Administrative Skills

                                                                                                                        1. Administrative Office Procedures
                                                                                                                        2. Administrative Support
                                                                                                                        3. Archiving and Records Management
                                                                                                                        4. Basic Bookkeeping
                                                                                                                        5. Business Writing
                                                                                                                        6. Collaborative Business Writing
                                                                                                                        7. Executive and Personal Assistants
                                                                                                                        8. Meeting Management
                                                                                                                        9. Organizational Skills
                                                                                                                        10. Social Media In The Workplace
                                                                                                                        11. Supply Chain Management

                                                                                                                        Career Development

                                                                                                                        1. Assertiveness And Self-Confidence
                                                                                                                        2. Communication Strategies
                                                                                                                        3. Creative Problem Solving
                                                                                                                        4. Developing Creativity
                                                                                                                        5. Digital Citizenship
                                                                                                                        6. Entrepreneurship
                                                                                                                        7. Interpersonal Skills
                                                                                                                        8. mLearning Essentials
                                                                                                                        9. Negotiation Skills
                                                                                                                        10. Personal Branding
                                                                                                                        11. Project Management
                                                                                                                        12. Telework And Telecommuting
                                                                                                                        13. Ten Soft Skills You Need
                                                                                                                        14. The Cloud and Business
                                                                                                                        15. Time Management
                                                                                                                        16. Women in Leadership

                                                                                                                        Human Resources

                                                                                                                        1. Business Succession Planning
                                                                                                                        2. Contract Management
                                                                                                                        3. Crisis Management
                                                                                                                        4. Developing a Lunch and Learn
                                                                                                                        5. Diversity and Inclusion
                                                                                                                        6. Employee Onboarding
                                                                                                                        7. Employee Recruitment
                                                                                                                        8. Employee Termination Processes
                                                                                                                        9. Generation Gaps
                                                                                                                        10. Health and Wellness at Work
                                                                                                                        11. Hiring Strategies
                                                                                                                        12. Human Resource Management
                                                                                                                        13. Managing Workplace Harassment
                                                                                                                        14. Measuring Results From Training
                                                                                                                        15. Millennial Onboarding
                                                                                                                        16. Office Health And Safety
                                                                                                                        17. Talent Management
                                                                                                                        18. Train-The-Trainer
                                                                                                                        19. Universal Safety Practices
                                                                                                                        20. Workplace Diversity
                                                                                                                        21. Workplace Harassment
                                                                                                                        22. Workplace Violence

                                                                                                                        Personal Development

                                                                                                                        1. Adult Learning - Mental Skills
                                                                                                                        2. Adult Learning - Physical Skills
                                                                                                                        3. Anger Management
                                                                                                                        4. Attention Management
                                                                                                                        5. Being A Likeable Boss
                                                                                                                        6. Critical Thinking
                                                                                                                        7. Emotional Intelligence
                                                                                                                        8. Goal Setting and Getting Things Done
                                                                                                                        9. Improving Mindfulness
                                                                                                                        10. Improving Self-Awareness
                                                                                                                        11. Increasing Your Happiness
                                                                                                                        12. Job Search Skills
                                                                                                                        13. Life Coaching Essentials
                                                                                                                        14. Managing Personal Finances
                                                                                                                        15. Managing Workplace Anxiety
                                                                                                                        16. Personal Productivity
                                                                                                                        17. Public Speaking
                                                                                                                        18. Social Intelligence
                                                                                                                        19. Social Learning
                                                                                                                        20. Stress Management
                                                                                                                        21. Taking Initiative
                                                                                                                        22. Work-Life Balance

                                                                                                                        Sales And Marketing

                                                                                                                        1. Body Language Basics
                                                                                                                        2. Call Center Training
                                                                                                                        3. Coaching Salespeople
                                                                                                                        4. Contact Center Training
                                                                                                                        5. Creating a Great Webinar
                                                                                                                        6. Employee Recognition
                                                                                                                        7. Event Planning
                                                                                                                        8. High Performance Teams Inside the Company
                                                                                                                        9. High Performance Teams Remote Workforce
                                                                                                                        10. In Person Sales
                                                                                                                        11. Internet Marketing Fundamentals
                                                                                                                        12. Marketing Basics
                                                                                                                        13. Media And Public Relations
                                                                                                                        14. Motivating Your Sales Team
                                                                                                                        15. Multi-Level Marketing
                                                                                                                        16. Overcoming Sales Objections
                                                                                                                        17. Presentation Skills
                                                                                                                        18. Proposal Writing
                                                                                                                        19. Prospecting and Lead Generation
                                                                                                                        20. Sales Fundamentals
                                                                                                                        21. Servant Leadership
                                                                                                                        22. Social Media Marketing
                                                                                                                        23. Telephone Etiquette
                                                                                                                        24. Top 10 Sales Secrets
                                                                                                                        25. Trade Show Staff Training

                                                                                                                        Supervisors And Managers

                                                                                                                        1. Budgets And Financial Reports
                                                                                                                        2. Coaching And Mentoring
                                                                                                                        3. Conducting Annual Employee Reviews
                                                                                                                        4. Developing New Managers
                                                                                                                        5. Employee Motivation
                                                                                                                        6. Facilitation Skills
                                                                                                                        7. Knowledge Management
                                                                                                                        8. Leadership And Influence
                                                                                                                        9. Lean Process And Six Sigma
                                                                                                                        10. Manager Management
                                                                                                                        11. Middle Manager
                                                                                                                        12. Office Politics For Managers
                                                                                                                        13. Performance Management
                                                                                                                        14. Self-Leadership
                                                                                                                        15. Supervising Others
                                                                                                                        16. Team Building Through Chemistry
                                                                                                                        17. Virtual Team Building And Management

                                                                                                                        Workplace Essentials

                                                                                                                        1. Appreciative Inquiry
                                                                                                                        2. Business Acumen
                                                                                                                        3. Business Ethics
                                                                                                                        4. Business Etiquette
                                                                                                                        5. Change Management
                                                                                                                        6. Civility In The Workplace
                                                                                                                        7. Conflict Resolution
                                                                                                                        8. Customer Service
                                                                                                                        9. Customer Support
                                                                                                                        10. Cyber Security
                                                                                                                        11. Delivering Constructive Criticism
                                                                                                                        12. Developing Corporate Behavior
                                                                                                                        13. Handling a Difficult Customer
                                                                                                                        14. Networking Outside the Company
                                                                                                                        15. Networking Within the Company
                                                                                                                        16. Respect in the Workplace
                                                                                                                        17. Risk Assessment and Management
                                                                                                                        18. Safety In The Workplace
                                                                                                                        19. Team Building For Managers
                                                                                                                        20. Teamwork And Team Building

                                                                                                                        Microsoft Office Specialist (MOS)

                                                                                                                        1. Access 2016 Essentials
                                                                                                                        2. Excel 2016 Essentials
                                                                                                                        3. Outlook 2016 Essentials
                                                                                                                        4. PowerPoint 2016 Essentials
                                                                                                                        5. Word 2016 Essentials
                                                                                                                        6. Excel 2016 Expert
                                                                                                                        7. Word 2016 Expert