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Communication Strategies

Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it"s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

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Everything you need to teach a one-day workshop for Communication Strategies:

  • Training Manuals
  • PowerPoint Slides
  • Instructor's Guide
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
  • Lesson Plans with Flip Chart Notes


Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

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Free Sample

Communications Strategies Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: The Big Picture
  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication
Module Three: Understanding Communication Barriers
  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place
Module Four: Paraverbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed
Module Five: Non-Verbal Communication
  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures
Module Six: Speaking Like a STAR
  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Summary
                                        		 Module Seven: Listening Skills
                                        • Seven Ways to Listen Better Today
                                        • Understanding Active Listening
                                        • Sending Good Signals to Others
                                        Module Eight: Asking Good Questions
                                        • Open Questions
                                        • Closed Questions
                                        • Probing Questions
                                        Module Nine: Appreciative Inquiry
                                        • The Purpose of AI
                                        • The Four Stages
                                        • Examples and Case Studies
                                        Module Ten: Mastering the Art of Conversation
                                        • Level One: Discussing General Topics
                                        • Level Two: Sharing Ideas and Perspectives
                                        • Level Three: Sharing Personal Experiences
                                        • Our Top Networking Tips
                                        Module Eleven: Advanced Communication Skills
                                        • Understanding Precipitating Factors
                                        • Establishing Common Ground
                                        • Using "I" Messages
                                        Module Twelve: Wrapping Up
                                        • Words from the Wise

                                                                          Administrative Skills

                                                                          1. Accountability in the Workplace
                                                                          2. Administrative Office Procedures
                                                                          3. Administrative Support
                                                                          4. Archiving and Records Management
                                                                          5. Basic Bookkeeping
                                                                          6. Business Writing
                                                                          7. Collaborative Business Writing
                                                                          8. Executive and Personal Assistants
                                                                          9. Meeting Management
                                                                          10. Organizational Skills
                                                                          11. Social Media In The Workplace
                                                                          12. Supply Chain Management

                                                                          Career Development

                                                                          1. Assertiveness And Self-Confidence
                                                                          2. Communication Strategies
                                                                          3. Creative Problem Solving
                                                                          4. Developing Creativity
                                                                          5. Digital Citizenship
                                                                          6. Entrepreneurship
                                                                          7. Interpersonal Skills
                                                                          8. mLearning Essentials
                                                                          9. Negotiation Skills
                                                                          10. Personal Branding
                                                                          11. Project Management
                                                                          12. Telework And Telecommuting
                                                                          13. Ten Soft Skills You Need
                                                                          14. The Cloud and Business
                                                                          15. Time Management
                                                                          16. Women in Leadership

                                                                          Human Resources

                                                                          1. Business Succession Planning
                                                                          2. Contract Management
                                                                          3. Crisis Management
                                                                          4. Developing a Lunch and Learn
                                                                          5. Diversity and Inclusion
                                                                          6. Employee Onboarding
                                                                          7. Employee Recruitment
                                                                          8. Employee Termination Processes
                                                                          9. Generation Gaps
                                                                          10. Health and Wellness at Work
                                                                          11. Hiring Strategies
                                                                          12. Human Resource Management
                                                                          13. Managing Workplace Harassment
                                                                          14. Measuring Results From Training
                                                                          15. Millennial Onboarding
                                                                          16. Office Health And Safety
                                                                          17. Sensitivity Training
                                                                          18. Talent Management
                                                                          19. Train-The-Trainer
                                                                          20. Universal Safety Practices
                                                                          21. Workplace Diversity
                                                                          22. Workplace Harassment
                                                                          23. Workplace Violence

                                                                          Personal Development

                                                                          1. Adult Learning - Mental Skills
                                                                          2. Adult Learning - Physical Skills
                                                                          3. Anger Management
                                                                          4. Attention Management
                                                                          5. Being A Likeable Boss
                                                                          6. Critical Thinking
                                                                          7. Emotional Intelligence
                                                                          8. Emotional Intelligence at Work
                                                                          9. Goal Setting and Getting Things Done
                                                                          10. Improving Mindfulness
                                                                          11. Improving Self-Awareness
                                                                          12. Increasing Your Happiness
                                                                          13. Job Search Skills
                                                                          14. Life Coaching Essentials
                                                                          15. Managing Personal Finances
                                                                          16. Managing Workplace Anxiety
                                                                          17. Personal Productivity
                                                                          18. Public Speaking
                                                                          19. Social Intelligence
                                                                          20. Social Learning
                                                                          21. Stress Management
                                                                          22. Taking Initiative
                                                                          23. Trust Building and Resilience
                                                                          24. Work-Life Balance

                                                                          Sales And Marketing

                                                                          1. Body Language Basics
                                                                          2. Call Center Training
                                                                          3. Coaching Salespeople
                                                                          4. Contact Center Training
                                                                          5. Creating a Great Webinar
                                                                          6. Employee Recognition
                                                                          7. Event Planning
                                                                          8. High Performance Teams Inside the Company
                                                                          9. High Performance Teams Remote Workforce
                                                                          10. In Person Sales
                                                                          11. Internet Marketing Fundamentals
                                                                          12. Marketing Basics
                                                                          13. Media And Public Relations
                                                                          14. Motivating Your Sales Team
                                                                          15. Multi-Level Marketing
                                                                          16. Overcoming Sales Objections
                                                                          17. Presentation Skills
                                                                          18. Proposal Writing
                                                                          19. Prospecting and Lead Generation
                                                                          20. Sales Fundamentals
                                                                          21. Servant Leadership
                                                                          22. Social Media Marketing
                                                                          23. Telephone Etiquette
                                                                          24. Top 10 Sales Secrets
                                                                          25. Trade Show Staff Training

                                                                          Supervisors And Managers

                                                                          1. Budgets And Financial Reports
                                                                          2. Coaching And Mentoring
                                                                          3. Conducting Annual Employee Reviews
                                                                          4. Developing New Managers
                                                                          5. Employee Motivation
                                                                          6. Facilitation Skills
                                                                          7. Knowledge Management
                                                                          8. Leadership And Influence
                                                                          9. Lean Process And Six Sigma
                                                                          10. Manager Management
                                                                          11. Middle Manager
                                                                          12. Office Politics For Managers
                                                                          13. Performance Management
                                                                          14. Self-Leadership
                                                                          15. Supervising Others
                                                                          16. Team Building Through Chemistry
                                                                          17. Virtual Team Building And Management

                                                                          Workplace Essentials

                                                                          1. Appreciative Inquiry
                                                                          2. Business Acumen
                                                                          3. Business Ethics
                                                                          4. Business Etiquette
                                                                          5. Change Management
                                                                          6. Civility In The Workplace
                                                                          7. Conflict Resolution
                                                                          8. Customer Service
                                                                          9. Customer Support
                                                                          10. Cyber Security
                                                                          11. Delivering Constructive Criticism
                                                                          12. Developing Corporate Behavior
                                                                          13. Handling a Difficult Customer
                                                                          14. Networking Outside the Company
                                                                          15. Networking Within the Company
                                                                          16. Respect in the Workplace
                                                                          17. Risk Assessment and Management
                                                                          18. Safety In The Workplace
                                                                          19. Team Building For Managers
                                                                          20. Teamwork And Team Building

                                                                          Microsoft Office Specialist (MOS)

                                                                          1. Access 2016 Essentials
                                                                          2. Excel 2016 Essentials
                                                                          3. Outlook 2016 Essentials
                                                                          4. PowerPoint 2016 Essentials
                                                                          5. Word 2016 Essentials
                                                                          6. Excel 2016 Expert
                                                                          7. Word 2016 Expert