While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

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Everything you need to teach a one-day workshop for Civility In The Workplace:

Training Manuals	PowerPoint Slides
Instructor's Guide	Quick Reference Job Aids
Icebreakers, Activities,  & Exercise Files	Pre-Assignments, Pre-/Post-Assessments
Promotional Advertorials	Lesson Plans with Flip Chart Notes

Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

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Civility In The Workplace

Module One: Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Module Two: Introduction What is Uncivil Behavior? Three Reasons Why You Should be Civil Dealing with Difficult Personalities Costs and Rewards Case Study Review Questions Module Three: Effective Work Etiquette Greetings Respect Involvement Being Politically Correct Case Study Review Questions Module Four: Costs and Rewards Incivility and the Costs Civility and the Rewards Four Causes of Incivility How to Overcome It Case Study Review Questions Module Five: Conflict Resolution Collaborating Competing Compromising Accommodating Avoiding Case Study Review Questions Module Six: Getting to the Cause Examining the Root Cause Creating a Cause and Effect Diagram Forgiveness Benefits of Resolution Case Study Review Questions Module Seven: Communication Para-verbal Communication Non-Verbal Communication Listening Skills Appreciative Inquiry Case Study Review Questions Module Eight: Negotiation Three Sides to Incivility Mediation Arbitration Creative Problem Solving Case Study Review Questions Module Nine: Identifying Your Need Completing a Needs Analysis Focus Groups Observations Anonymous Surveys Case Study Review Questions Module Ten: Writing a Civility Policy Designating the Core Group Defining What is Unacceptable Behavior Defining the Consequence Writing the Policy Case Study Review Questions Module Eleven: Implementing the Policy The First Steps Training Addressing Complaints Enforcing Violators Case Study Review Questions Module Twelve: Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations