Crisis Management

Printable, customizable, training materials

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

With our Crisis Management workshop your participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.
Crisis Management

$499 

  • Unlimited Users
  • Unlimited Printing Rights
  • Completely Customizable

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Everything you need to teach a one-day workshop for Crisis Management:

  • Training Manuals
 
  • PowerPoint Slides
  • Instructor's Guide
 
  • Quick Reference Job Aids
  • Icebreakers, Activities,
     & Exercise Files
 
  • Pre-Assignments,
    Pre-/Post-Assessments
  • Promotional Advertorials
 
  • Lesson Plans with Flip Chart Notes

Also available: training video clips, editable books, audiobook workshops, e-learning, and cloud-based LMS.

Crisis Management Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives


Module Two: Crisis
  • Internal Risks
  • External Risks
  • Aggression
  • Violence
  • Case Study
  • Module Two: Review Questions


Module Three: Workplace Violence
  • Threats
  • Damage
  • Psychological Acts
  • Physical Acts
  • Case Study
  • Module Three: Review Questions


Module Four: Myths
  • Violence Just Happens
  • It Is Uncommon
  • Problems Will Solve Themselves
  • It Is Not Possible to Prevent Violence
  • Case Study
  • Module Four: Review Questions


Module Five: Escalation
  • Threats
  • Stalking and Bullying
  • Injury
  • Death
  • Case Study
  • Module Five: Review Questions


Module Six: Concerning Behaviors
  • Disruptive
  • Emotional Abuse
  • Causes Anxiety
  • Examples of Behavior
  • Case Study
  • Module Six: Review Questions


Module Seven: Domestic Violence Indicators
  • Disruptive Calls
  • Poor Concentration
  • Bruising
  • Absences
  • Case Study
  • Module Seven: Review Questions


Module Eight: Triggers of Workplace Violence
  • Reprimands and Terminations
  • Financial Strain
  • Loss of Loved One
  • Perceived Slights
  • Case Study
  • Module Eight: Review Questions


Module Nine: Conflict Dangers
  • Triggers
  • Action Point
  • Flashpoint
  • Identify
  • Case Study
  • Module Nine: Review Questions


Module Ten: Response
  • Note Areas of Concern
  • Discuss It
  • Report It
  • Report Extreme Cases to HR/Tip Line
  • Case Study
  • Module Ten: Review Questions


Module Eleven: Strategies
  • Policies
  • Programs
  • Emergency Procedures
  • Train Employees
  • Case Study
  • Module Eleven: Review Questions


Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

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