Atencion al Cliente
Cada uno de nosotros atiende a clientes, nos demos cuenta o no. Tal vez estés en las primeras líneas de una compañía, atendiendo a la gente que compra tus productos. Tal vez seas un contador, atendiendo a los empleados al producir sus cheques y al mantener la compañía andando. O tal vez eres el dueño de la compañía, atendiendo al personal y a los clientes.
El taller de Atención al Cliente abarcará todos los tipos de clientes y hará hincapié en cómo podemos servirles mejor y mejorarnos a nosotros mismos en el proceso. Los participantes serán provistos de una gran cantidad de habilidades, incluyendo técnicas para ser utilizadas en persona y por teléfono, cómo tratar con clientes difíciles y cómo generar un negocio con retorno.
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Everything you need to teach a one-day workshop for Atencion al Cliente:
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Atencion al Cliente
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Other Course Kits Available:
- Accountability in the Workplace
- Administrative Office Procedures
- Administrative Support
- Adult Learning - Mental Skills
- Adult Learning - Physical Skills
- Anger Management
- Appreciative Inquiry
- Archiving and Records Management
- Attention Management
- Basic Bookkeeping
- Being a Likeable Boss
- Body Language Basics
- Budgets and Financial Reports
- Building Confidence and Assertiveness
- Business Acumen
- Business Ethics
- Business Etiquette
- Business Succession Planning
- Business Writing
- Call Center Training
- Change Management
- Civility in the Workplace
- Coaching and Mentoring
- Coaching Salespeople
- Collaborative Business Writing
- Communication Strategies
- Conducting Annual Employee Reviews
- Conflict Resolution
- Contact Center Training
- Contract Management
- Creating a Great Webinar
- Creative Problem Solving
- Creativity: Thinking Outside the Box
- Crisis Management
- Critical Thinking
- Customer Service
- Customer Support
- Cyber Security
- Delivering Constructive Criticism
- Developing a Lunch and Learn
- Developing Corporate Behavior
- Developing Creativity
- Developing Emotional Intelligence
- Developing New Managers
- Digital Citizenship
- Diversity, Equity and Inclusion
- Employee Motivation
- Employee Onboarding
- Employee Recruitment
- Employee Termination Processes
- Entrepreneurship
- Event Planning
- Executive and Personal Assistants
- Facilitation Skills
- Generation Gaps
- Goal Setting and Getting Things Done
- Handling a Difficult Customer
- Health and Wellness at Work
- High Performance Teams Inside the Company
- High Performance Teams Remote Workforce
- Hiring Strategies
- Human Resource Management
- Improving Mindfulness
- Improving Self-Awareness
- In Person Sales
- Increasing Your Happiness
- Internet Marketing Fundamentals
- Interpersonal Skills
- Job Search Skills
- Knowledge Management
- Leadership and Influence
- Leadership Development for Women
- Lean Six Sigma
- Life Coaching Essentials
- Manager Management
- Managing Personal Finances
- Managing Workplace Anxiety
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- Marketing Basics
- Measuring Results From Training
- Media and Public Relations
- Meeting Management
- Middle Manager
- Millennial Onboarding
- mLearning Essentials
- Motivating Your Sales Team
- Multi-Level Marketing
- Negotiation Skills
- Networking Outside the Company
- Networking Within the Company
- Office Health and Safety
- Office Politics For Managers
- Organizational Skills
- Overcoming Sales Objections
- Performance Management
- Personal Branding
- Personal Productivity
- Presentation Skills
- Project Management
- Proposal Writing
- Prospecting and Lead Generation
- Public Speaking
- Recognizing Employee Excellence
- Respect in the Workplace
- Responsibility in the Workplace
- Risk Assessment and Management
- Safety in the Workplace
- Sales Fundamentals
- Self-Leadership
- Sensitivity Training
- Servant Leadership
- Social Intelligence
- Social Learning
- Social Media In The Workplace
- Social Media Marketing
- Stress Management
- Supervising Others
- Supply Chain Management
- Taking Initiative
- Talent Management
- Team Building For Managers
- Team Building Through Chemistry
- Teamwork and Team Building
- Telephone Etiquette
- Telework And Telecommuting
- Ten Soft Skills You Need
- The Cloud and Business
- Time Management
- Top 10 Sales Secrets
- Trade Show Staff Training
- Train-The-Trainer
- Trust Building and Resilience Development
- Unconscious Bias
- Universal Safety Practices
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- Work-Life Balance
- Workplace Bullying
- Workplace Harassment
- Workplace Violence