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Soft skills training materials to teach:

Workplace Diversity

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.

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This trainer's courseware kit includes everything you need to teach
Workplace Diversity soft skills training:




Plus:

No Annual Renewal Fees
Unlimited Users
Unlimited Printing Rights
All Components are Completely Customizable!

 

 

 

Workplace Diversity Course Outline:
 

Module One: Getting Started
Icebreaker
Ground rules
The parking lot
Workshop objectives
Action plans and evaluation forms
   
Module Two: Understanding Diversity
What is Diversity?
Related Terms and Concepts
A Brief History
A Legal Overview
   
Module Three: Understanding Stereotypes
Stereotypes vs. Biases
Identifying Your Baggage
Understanding What This Means
   
Module Four: Breaking Down the Barriers
Changing Your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes
   
Module Five: Verbal Communication Skills
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
   
Module Six: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
   
Module Seven: Being Proactive
Encouraging Diversity in the Workplace
Preventing Discrimination
Ways to Discourage Discrimination
   
Module Eight: Coping with Discrimination
Identifying if You Have Been Discriminated Against
Methods of Reprisal
Choosing a Course of Action
   
Module Nine: Dealing with Diversity Complaints as a Person
What To Do If You’re Involved In A Complaint
Understanding Your Role
Creating a Support System
   
Module Ten: Dealing with Diversity Complaints as a Manager
Recording the Complaint
Identifying Appropriate Actions
Choosing a Path
   
Module Eleven: Dealing with Diversity Complaints as an Organization
Receiving a Complaint
Choosing a Response
Learning from the Complaint
   
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
 

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