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Soft skills training materials to teach:

Knowledge Management (KM)

The Encarta Dictionary defines knowledge management as, “the organization of intellectual resources and information systems within a business environment.” Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That’s a lot of knowledge!

This one-day course will give you the tools that you need to begin implementing knowledge management in your organization, no matter what the size of your company or your budget.

 

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This trainer's courseware kit includes everything you need to teach
Knowledge Management (KM) soft skills training:




Plus:

No Annual Renewal Fees
Unlimited Users
Unlimited Printing Rights
All Components are Completely Customizable!

 

 

 

Knowledge Management (KM) Course Outline:
 

Module One: Getting Started
Icebreaker
Ground rules
The parking lot
Workshop objectives
Action plans and evaluation forms
 
Module Two: Understanding Knowledge Management
What is Knowledge
What is Knowledge Management
A Brief History
Applications in the Workplace
 
Module Three: Do’s and Don’ts
Date, Information, And Knowledge
The Tacit Mode
The Explicit Mode
Identifying Conversion Categories
 
Module Four: The Knowledge Management Life Cycle
Understanding Episodes
Acquisition
Knowledge
Integration
 
Module Five: The New Knowledge Management Paradigm
Paradigms of the Past
The New Paradigm
Implications and Applications
The KM Endgame
 
Module Six: Knowledge Management Models
The Nona and Takeuchi Model (SECI)
Wiig Model
Kakadadse Model
Boisot Model
 
Module Seven: Building a KM Rationale
Why Rationale is Necessary
Building A Business Case
Finding Success Stories
The Commodization/Customization Model
 
Module Eight: Customizing Knowledge Management Definitions
Components of a KM Definition
Customizing the Components
Sample Definitions
Creating a KMBOK
 
Module Nine: Implimenting Knowledge Management in Your Organization
Gathering Support
Identifying Opportunities For Revenue Streams
Key Knowledge Management Techniques
A Map For Success
The No-Budget Scenario
 
Module Ten: Tips For Success
About the Chief Knowledge Officier
Knowledge Management Skill Checklist
The KM Imperative
The Hype Curve
Barriers And Helpers To Success
 
Module Eleven: Advanced Topics
The Knowledge Management Maturity Model
Absorptive Capacity
Rustineness
Process Model Types
 
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
 

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