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Getting Started |
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Icebreaker |
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Ground rules |
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The parking lot |
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Workshop Objectives |
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Action plans and Evaluation forms |
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What is Emotional Intelligence |
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Self Management |
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Self Awareness |
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Self Regulation |
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Self Motivation |
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Empathy |
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Four skills in emotional intelligence |
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How to Accurately Perceive Emotions |
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Use Emotions to Facilitate Thinking |
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Understand Emotional Meanings |
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Manage Emotions |
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Verbal Communication Skills |
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Focused Listening |
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Asking Questions |
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Communicating with Flexibility and Authenticity |
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Non-Verbal Communication Skills |
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Body Language |
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The Signals You Send to Others |
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It’s Not What You Say, It’s How You Say It |
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Social Management and Responsibility |
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Benefits of Emotional Intelligence |
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Articulate your Emotions Using Language. |
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Tools to Regulate Your Emotions |
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Seeing the Other Side |
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Self Management and Self Awareness |
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Giving in Without Giving Up |
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Gaining Control |
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Using Coping Thoughts |
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Using Relaxation Techniques |
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Bringing it All Together |
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Business Practices (Part 1) |
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Understand Emotions and How to Manage Them in the Workplace |
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Role of Emotional Intelligence at Work |
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Disagreeing Constructively |
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Business Practices (Part 2) |
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Optimism |
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Pessimism |
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The Balance Between Optimism & Pessimism |
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Making an Impact |
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Creating a Powerful First Impression |
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Assessing a Situation |
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Being Zealous without Being Offensive |
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Wrapping Up |
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Words from the Wise |
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Review of Parking Lot |
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Lessons Learned |
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Completion of Action Plans and Evaluations |
