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Soft skills training materials to teach:

Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.

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This trainer's courseware kit includes everything you need to teach
Conflict Resolution soft skills training:


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Unlimited Users
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All Components are Completely Customizable!

 

 

 

Conflict Resolution Course Outline:
 

Module One: Getting Started
Icebreaker
Ground rules
The parking lot
Workshop objectives
Action plans and evaluation forms
   
Module Two: An Introduction to Conflict Resolution
What is Conflict?
What is Conflict Resolution?
Understanding the Conflict Resolution Process
   
Module Three: Conflict Resolution with the Thomas-Kilmann Instrument
Collaborating
Competing
Compromising
Accommodating
Avoiding
   
Module Four: Creating an Effective Atmosphere
Neutralizing Emotions
Setting Ground Rules
Choosing the Time and Place
   
Module Five: Creating Mutual Understanding
What Do I Want?
What Do They Want?
What Do We Want?
   
Module Six: Focusing on Individual Needs
Finding Common Ground
Building Positive Energy and Goodwill
Strengthening Your Partnership
   
Module Seven: Getting to the Root Cause
Examining Root Causes
Creating a Cause and Effect Diagram
The Importance of Forgiveness
Identifying the Benefits of Resolution
   
Module Eight: Generating Options
Generate, Don't Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options
   
Module Nine: Building a Solution
Creating Criteria
Creating a Shortlist
Choosing a Solutions
Building a Plan
   
Module Ten: the Short Version of the Process
Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
  Using Individual Process Steps
   
Module Eleven: Additional Tools
Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions
   
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
   

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