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Soft skills training materials to teach:

Anger Management

Benjamin Franklin once said, “In this world nothing can be said to be certain, except death and taxes.” We would add a third item to his list: anger. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. This workshop will help teach participants how to identify their anger triggers and what to do when they get angry.

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This trainer's courseware kit includes everything you need to teach
Anger Management soft skills training:




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All Components are Completely Customizable!

 

 

 

Anger Management Course Outline:
 

Module One: Getting Started
Icebreaker
Ground rules
The parking lot
Workshop objectives
Action plans and evaluation forms
 
Module Two: Understanding Anger
The Cycle of Anger
Understanding Fight or Flight
Common Myths About Anger
 
Module Three: Do’s and Don’ts
Unhelpful Ways of Dealing with Anger
Helpful Ways of Dealing with Anger
 
Module Four: Gaining Control
A Word of Warning
Using Coping Thoughts
Using Relaxation Techniques
Blowing off Some Steam
 
Module Five: Separate the People from the Problem
Objective vs. Subjective Language
Identifying the Problem
Using “I” Messages
 
Module Six: Working on the Problem
Using Constructive Disagreement
Negotiation Tips
Building Consensus
Identifying Solutions
 
Module Seven: Solving the Problem
Choosing a Solution
Making a Plan
Getting it Done
 
Module Eight: A Personal Plan
Understanding Hot Buttons
Identifying Your Hot Buttons
A Personal Anger Log
 
Module Nine: The Triple A Approach
Alter
Avoid
Accept
 
Module Ten: Dealing with Angry People
Understanding the Energy Curve
De-Escalation Techniques
When to Back Away and What To Do Next
 
Module Eleven: Pulling it All Together
Process Overview
Putting it Into Action
 
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
 

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