Interpersonal Skills Courseware

Printable, customizable, training materials

 

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
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  • No Annual Renewal Fees
  • Unlimited Users
  • Unlimited Printing Rights
  • All Components are Completely Customizable!

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This trainer's courseware kit includes everything you need to teach Interpersonal Skills Soft Skills training workshops:


  • Participant Training Manuals
  
  • Instructor's Guide
    with Lesson Plans
  • PowerPoint Slides and
    Flip Chart Notes
  
  • Quick Reference Sheets
  • Icebreakers, Exercise Files,
    and other Workshop Activities
  
  • Pre-Assignments,
    Post-Assessments
  • Promotional Advertorials
  
  • Online Training Versions



Download
FREE Sample
 

Interpersonal Skills Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives


Module Two: Verbal Communication Skills
  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power


Module Three: Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It


Module Four: Making Small Talk and Moving Beyond
  • The Four Levels of Conversation


Module Five: Moving the Conversation Along
  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness


Module Six: Remembering Names
  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh…I’ve Forgotten Your Name


Module Seven: Influencing Skills
  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up


Module Eight: Bringing People to Your Side
  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together


Module Nine: Sharing Your Opinion
  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus


Module Ten: Negotiation Basics
  • Preparation
  • Opening
  • Bargaining
  • Closing


Module Eleven: Making An Impact
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive


Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Try a FREE sample and see the value for yourself!

Soft Skills Training

Administrative Support
Anger Management
Appreciative Inquiry
Assertiveness And Self-Confidence
Attention Management
Basic Bookkeeping
Body Language Basics
Budgets And Financial Reports
Business Acumen
Business Ethics
Business Etiquette
Business Succession Planning
Business Writing
Call Center Training
Change Management
Civility In The Workplace
Coaching And Mentoring
Communication Strategies
Conflict Resolution
Creative Problem Solving
Critical Thinking
Customer Service
Delivering Constructive Criticism
Emotional Intelligence
Employee Motivation
Employee Onboarding
Employee Recruitment
Executive and Personal Assistants
Facilitation Skills
Generation Gaps
Goal Setting and Getting Things Done
Hiring Strategies
Human Resource Management
Internet Marketing Fundamentals
Interpersonal Skills
Job Search Skills
Knowledge Management
Leadership And Influence
Lean Process And Six Sigma
Manager Management
Managing Workplace Anxiety
Marketing Basics
Measuring Results From Training
Media And Public Relations
Meeting Management
Middle Manager
Negotiation Skills
Office Politics For Managers
Organizational Skills
Overcoming Sales Objections
Performance Management
Personal Productivity
Presentation Skills
Project Management
Proposal Writing
Public Speaking
Safety In The Workplace
Sales Fundamentals
Social Intelligence
Social Media In The Workplace
Stress Management
Supervising Others
Supply Chain Management
Talent Management
Teamwork And Team Building
Telework And Telecommuting
Time Management
Trade Show Staff Training
Train-The-Trainer
Virtual Team Building And Management
Work-Life Balance
Workplace Diversity
Workplace Harassment
Workplace Violence



Why choose Global Courseware?

· Classroom ready: save hundreds of hours in prep
· Modify content to increase relevancy to your audience
· Peace of mind: professional, classroom tested presentation materials
· Print as many copies as you need, whenever you want
· Unlimited number of trainers within your organization
· Rebrand using your name and logo (and remove ours!)