Conflict Resolution Courseware

Printable, customizable, training materials

 

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
- OR -
  • No Annual Renewal Fees
  • Unlimited Users
  • Unlimited Printing Rights
  • All Components are Completely Customizable!

This trainer's courseware kit includes everything you need to teach Conflict Resolution corporate training workshops:

  • PowerPoint
    Slides
  • Web-based
    Training
  • Quick
    Reference
    Sheets
  • Icebreakers & Exercise
    Files
  • Training Manuals
    & Instructor Guide


Download
FREE Sample
 

Conflict Resolution Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives


Module Two: An Introduction to Conflict Resolution
  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process


Module Three: The Thomas-Kilmann Instrument
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding


Module Four: Creating an Effective Atmosphere
  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place


Module Five: Creating Mutual Understanding
  • What Do I Want?
  • What Do They Want?
  • What Do We Want?


Module Six: Focusing on Individual Needs
  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership


Module Seven: Getting to the Root Cause
  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution


Module Eight: Generating Options
  • Generate, Don't Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options


Module Nine: Building a Solution
  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solutions
  • Building a Plan


Module Ten: the Short Version of the Process
  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps


Module Eleven: Additional Tools
  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions


Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Try a FREE sample and see the value for yourself!

Soft Skills Library

Administrative Support
Anger Management
Assertiveness And Self-Confidence
Attention Management
Basic Bookkeeping
Body Language Basics
Budgets And Financial Reports
Business Ethics
Business Etiquette
Business Succession Planning
Business Writing
Call Center Training
Change Management
Civility In The Workplace
Coaching And Mentoring
Communication Strategies
Conflict Resolution
Creative Problem Solving
Critical Thinking
Customer Service
Emotional Intelligence
Employee Motivation
Employee Onboarding
Employee Recruitment
Facilitation Skills
Generation Gaps
Human Resource Management
Interpersonal Skills
Job Search Skills
Knowledge Management
Lean Process And Six Sigma
Measuring Results From Training
Media And Public Relations
Meeting Management
Middle Manager
Negotiation Skills
Office Politics for Managers
Overcoming Sales Objections
Performance Management
Personal Productivity
Presentation Skills
Project Management
Proposal Writing
Public Speaking
Safety In The Workplace
Sales Fundamentals
Stress Management
Supervising Others
Supply Chain Management
Talent Management
Teamwork And Team Building
Time Management
Train-The-Trainer
Work-Life Balance
Workplace Diversity
Workplace Harassment
Workplace Violence
Delivering Constructive Criticism
Leadership And Influence
Manager Management
Managing Workplace Anxiety
Organizational Skills






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