Business Etiquette Courseware

Printable, customizable, training materials

 

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?
Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.
- OR -
  • No Annual Renewal Fees
  • Unlimited Users
  • Unlimited Printing Rights
  • All Components are Completely Customizable!

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This trainer's courseware kit includes everything you need to teach Business Etiquette Soft Skills training workshops:


  • Participant Training Manuals
  
  • Instructor's Guide
    with Lesson Plans
  • PowerPoint Slides and
    Flip Chart Notes
  
  • Quick Reference Sheets
  • Icebreakers, Exercise Files,
    and other Workshop Activities
  
  • Pre-Assignments,
    Post-Assessments
  • Promotional Advertorials
  
  • Online Training Versions



Download
FREE Sample
 

Business Etiquette Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives


Module Two: Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette


Module Three: Networking for Success
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names


Module Four: The Meet and Greet
  • The Three-Step Process
  • The Four Levels of Conversation


Module Five: The Dining in Style
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions


Module Six: Eating Out
  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping


Module Seven: Business Email Etiquette
  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips


Module Eight: Telephone Etiquette
  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell phone Do’s and Don’ts


Module Nine: The Written Letter
  • Thank You Notes
  • Formal Letters
  • Informal Letters


Module Ten: Dressing for Success
  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear


Module Eleven: International Etiquette
  • General Rules
  • Important Points
  • Preparation Tips


Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Try a FREE sample and see the value for yourself!

Soft Skills Training

Administrative Support
Anger Management
Appreciative Inquiry
Assertiveness And Self-Confidence
Attention Management
Basic Bookkeeping
Body Language Basics
Budgets And Financial Reports
Business Acumen
Business Ethics
Business Etiquette
Business Succession Planning
Business Writing
Call Center Training
Change Management
Civility In The Workplace
Coaching And Mentoring
Communication Strategies
Conflict Resolution
Creative Problem Solving
Critical Thinking
Customer Service
Delivering Constructive Criticism
Emotional Intelligence
Employee Motivation
Employee Onboarding
Employee Recruitment
Executive and Personal Assistants
Facilitation Skills
Generation Gaps
Goal Setting and Getting Things Done
Hiring Strategies
Human Resource Management
Internet Marketing Fundamentals
Interpersonal Skills
Job Search Skills
Knowledge Management
Leadership And Influence
Lean Process And Six Sigma
Manager Management
Managing Workplace Anxiety
Marketing Basics
Measuring Results From Training
Media And Public Relations
Meeting Management
Middle Manager
Negotiation Skills
Office Politics For Managers
Organizational Skills
Overcoming Sales Objections
Performance Management
Personal Productivity
Presentation Skills
Project Management
Proposal Writing
Public Speaking
Safety In The Workplace
Sales Fundamentals
Social Intelligence
Social Media In The Workplace
Stress Management
Supervising Others
Supply Chain Management
Talent Management
Teamwork And Team Building
Telework And Telecommuting
Time Management
Trade Show Staff Training
Train-The-Trainer
Virtual Team Building And Management
Work-Life Balance
Workplace Diversity
Workplace Harassment
Workplace Violence



Why choose Global Courseware?

· Classroom ready: save hundreds of hours in prep
· Modify content to increase relevancy to your audience
· Peace of mind: professional, classroom tested presentation materials
· Print as many copies as you need, whenever you want
· Unlimited number of trainers within your organization
· Rebrand using your name and logo (and remove ours!)