Administrative Support Courseware

Printable, customizable, training materials

 

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
- OR -
  • No Annual Renewal Fees
  • Unlimited Users
  • Unlimited Printing Rights
  • All Components are Completely Customizable!

This trainer's courseware kit includes everything you need to teach Administrative Support corporate training workshops:

  • PowerPoint
    Slides
  • Web-based
    Training
  • Quick
    Reference
    Sheets
  • Icebreakers & Exercise
    Files
  • Training Manuals
    & Instructor Guide


Download
FREE Sample
 

Administrative Support Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives


Module Two: Getting Organized, Part One
  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail


Module Three: Getting Organized, Part Two
  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox


Module Four: Managing Time
  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules


Module Five: Getting It All Done On Time
  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting


Module Six: Special Tasks
  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel


Module Seven: Verbal Communication Skills
  • Listening and Hearing: They Aren't the Same Thing
  • Asking Questions
  • Communicating with Power


Module Eight: Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It's Not What You Say, It's How You Say It


Module Nine: Empowering Yourself
  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions


Module Ten: The Team of Two
  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations


Module Eleven: Taking Care of Yourself
  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload


Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Try a FREE sample and see the value for yourself!

Soft Skills Library

Administrative Support
Anger Management
Assertiveness And Self-Confidence
Attention Management
Basic Bookkeeping
Body Language Basics
Budgets And Financial Reports
Business Ethics
Business Etiquette
Business Succession Planning
Business Writing
Call Center Training
Change Management
Civility In The Workplace
Coaching And Mentoring
Communication Strategies
Conflict Resolution
Creative Problem Solving
Critical Thinking
Customer Service
Emotional Intelligence
Employee Motivation
Employee Onboarding
Employee Recruitment
Facilitation Skills
Generation Gaps
Human Resource Management
Interpersonal Skills
Job Search Skills
Knowledge Management
Lean Process And Six Sigma
Measuring Results From Training
Media And Public Relations
Meeting Management
Middle Manager
Negotiation Skills
Office Politics for Managers
Overcoming Sales Objections
Performance Management
Personal Productivity
Presentation Skills
Project Management
Proposal Writing
Public Speaking
Safety In The Workplace
Sales Fundamentals
Stress Management
Supervising Others
Supply Chain Management
Talent Management
Teamwork And Team Building
Time Management
Train-The-Trainer
Work-Life Balance
Workplace Diversity
Workplace Harassment
Workplace Violence
Delivering Constructive Criticism
Leadership And Influence
Manager Management
Managing Workplace Anxiety
Organizational Skills






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